Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,104 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,104 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a pod point charger installed, didn’t work! Called the help line and they just kept saying about scheduled charging. Engineer finally came out an the installer hadn’t put the load clamp on the right cable! Hadn’t been able to use charger for almost three weeks and had to take a day off work as they insisted the car was here. The engineer who turned up to fix the fault arrived two hours before the scheduled appointment, luckily someone was in.”

Helpful Report

Posted 2 years ago

“Installation man turned up on time seemed good installed in location agreed, all seemed good. But went to charge a couple of days later - not working - help over phone didn’t resolve but told man would be out within 48 hours. Next day email offering appointment 5 days later! Couldn’t make that so had to cancel - no alternative offered yet a day later - the 48 hours are up. Lucky to get one star!”

Helpful Report

Posted 2 years ago

“The installation experience was horrific. Attached are a series of photos showing how the installation was left and obviously deemed acceptable by your team. We explained that it was a 300yr old cottage and he drilled through an old beam (twice in fact as you can see a misdrill!) and butchered the walls. The installer confirmed he would patch up the walls before leaving and he didnt as his filler 'had set'. The photos do not show either how the installer had no respect for the room, drilling over furniture and floors without dust sheets. We now need to source electricians, joiners and decorators to rectify the mess left- assume you will assist with the costs for this...”

Helpful Report

Posted 2 years ago

“Not a very good experience at all. We were never notified about the install date! So when the installer arrived were not there to allow him access. He had to ring me as I was away on business and I had to contact my wife who then sorted him out.”

Helpful Report

Posted 2 years ago

“Very stressful experience. Initial fitting was successful, first charging session worked then unit failed. Took over 3 weeks of bullying, including threatening to make them remove the unit, before repairs were carried out.”

Helpful Report

Posted 2 years ago

“A total fiasco . I have never come across a business so badly organised and lacking in coordination at virtually every stage. It’s an experience I never wish to repeat and as a result I would never recommend PodPoint. All my issues are set out in email and phone correspondence much of which is on file. The only bright spot was the final installer Joe who deserves to be promoted to be CEO. .”

Helpful Report

Posted 2 years ago

“From the moment I paid for my charger the service from PodPoint was appalling. An initial site survey, which was suppose to determine the details and cost of the installation across my garden resulted in almost no information. The quotation was simply a figure with no detail of the actual works, and unsurprisingly turned out to be wrong. When the installer arrived to carry out the work, he did not realise that groundwork was required, and therefore could not do the job. Even when the groundwork was finally agreed, changes were made subsequently by PodPoint without my agreement and they claimed that I had agreed verbally, which was untrue. When the groundworkers were supposed to be at my job they were actually sent to a different one and hence were half a day late to me, resulting in them having to come back the following day to finish the work. When they finally arrived they were unaware of the detail of what they were supposed to be doing as no schedule of work or plan had been drawn up. Now my charger has finally been installed, the app still isn't working 4 days later with no explanation from PodPoint as to why. All in all this was a calamity from start to finish and I would never recommend PodPoint to anyone as a result.”

Helpful Report

Posted 2 years ago

“Pod point asked for a load of information on where and how, also send photos of where you want your cables to run, as to where you want your home charger fitted only to come up with…!!! We need to fit it there because it’s easier for us. 👎”

Helpful Report

Posted 2 years ago

“Extremely Poor service from start to finish, clearly as its part of a service cost through Jaguar Cars it is not given the same level as if it was being paid directly and had I thought it was going to be so much hassle I would have asked Jaguar to remove the cost from the sale of the car and went and got it carried out through another supplier.”

Helpful Report

Posted 2 years ago

“trying to get it organised and surveyed was a complete nightmare, but the install it self was great and so was the engineer.”

Helpful Report

Posted 2 years ago

“Installation and scheduling was excellent however the pod point will not charge my car so overall the experience is poor. No response from email to customer care. No support available over the weekend.”

Helpful Report

Posted 2 years ago

“The engineer was brilliant, arrived a day early and was polite, efficient, knowledgeable and did a really tidy job.”

Helpful Report

Posted 2 years ago

“Podpoint installation was good and efficient. However the charger stops working with red light displayed every couple of weeks. Remote reset works but this takes 3 days to organise. Hate to think what happens when warranty expires”

Helpful Report

Posted 2 years ago

“it was a very stressfull experiance”

Helpful Report

Posted 2 years ago

“Does not work it has a fault”

Helpful Report

Posted 2 years ago

“Took 6 months. My circumstances included a significant distance from mains to car position. Needed my own electrician to do most of the work. Only saving grace was the installer was on time, fast and efficient.”

Helpful Report

Posted 2 years ago

“The charge point had a error immediately after installation. Why would the engineer leave without checking it was working correctly? I then had to contact pod point 3 times before someone took any action to help resolve the issue. The installation took place early on Thursday but I wasn’t able to use the charging point until late Saturday afternoon which was far from ideal.”

Helpful Report

Posted 2 years ago

“A shoddy experience which took over 3 months to complete. Engineer wasnt honest with me left the pod point not working. Had to chase and make over 100 calls to resolve this installation. Still to this day its not working and i have to ask them to remove it.”

Helpful Report

Posted 2 years ago

“This would have been higher but unfortunately following the installation I discovered that power surge had blown the boiler pcb board. I have not had a return call from customer services”

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Posted 2 years ago

“Did not want to run cable under the floor . Was informed they don't go under floors after payment was made and a fitting date confirmed. They wanted to run on the ceiling under a bathroom and around a steel girder . I was fitted with a smart charger now I'm told I can't charge my car when I want . Would not recommend”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,104 reviews