Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.84

4.8 Rating 320 Reviews

96 %

of reviewers recommend Pocket Receptionist

Company Reviews

Metrics

4.8

Based on 320 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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Posted 5 years ago

“Extremely professional service. This has helped my small business a lot as no calls go unanswered and they can even take payments online for me”

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Posted 5 years ago

“If I did not have Pocket Receptionist, I would be typing from a solitary confinement cell in a mental institution from having gone insane as a result of all the phone calls flooding my mobile. They are life savers.”

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Posted 5 years ago

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share your experience.

Posted 5 years ago

“Generally a good service however I was not impressed with the continual overcharging for calls that took longer than the very short inclusive time allowed per call. I had cause to complain twice about excessive charges made for calls which were meant only to be an answering service which turned into someone's life story - at my expense. I have left Pocket Receptionist mainly as I'm too busy to use the service - I just can't cope with my workload as it is - had I been less busy I'd have stayed however.....I would still be BITTERLY COMPLAINING about excess call charges.”

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Posted 5 years ago

Hi Malcolm, Thank you for your feedback around costings. I’m aware this was discussed during your service and I note your concerns. It’s great news that you had become too busy using the service and please get back in touch if you want to use us again. Perhaps we can work on a slimmed down version of the service to help suit your requirements? Thanks again Matt.R (Manager)

Posted 5 years ago

“Great service - made my business a lot more flexible and ultimately saved a much larger cost of employing a person to answer calls on site.”

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Posted 5 years ago

Thanks for the awesome review, Matt! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you

Posted 5 years ago

“Very professional friendly staff, highly delighted. Thank you”

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Posted 5 years ago

“Overall a good experience and efficient service.”

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Posted 5 years ago

“I have been with Pocket Receptionist for a number of years and the service has been faultless throughout. Highly recommended to any business large or small.”

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Posted 5 years ago

Thank you so much for taking the time to leave this excellent review. We really appreciate your business

Posted 5 years ago

“This is the third call answering compnay I have used. The first had ladies answering the calls from home, it was cheep...but.... with dogs barking in the background and kids screeming! The second was good but cost me around £3 a call which was a lot. Pocket receptionist was good, and was around 40% of the cost of the prevouse coomnay! I wont be moving again now.”

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Posted 5 years ago

“Excellent service provided by my team of Receptionists. They answer my calls when I am unable to, making sure I never lose business because of not answering my phone! I don't know what I would do without them.”

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Posted 5 years ago

“I use Pocket Receptionist for my part-time travel business. All of my calls are answered during the day, even when I am working my full-time job. It means that I don't miss anything and can go back to my customers later. The amount of quotes I now put together have almost doubled showing just how many calls I'd been missing throughout the day! It also makes my business look bigger than it is! The agents are doing a fantastic job! Thank you!”

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Posted 5 years ago

“I have been using this for over a year. A good team of people that answer my calls. I overflow calls I miss only to them to keep costs down.”

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Posted 5 years ago

“Awesome Product!”

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Posted 5 years ago

“As a small business I didnt think I would need this service - was totally wrong! I was offered a free trial, which I took thinking I wouldn't really use it. I couldn't believe how much time of mine was taking up answering calls. They learnt the basics of my business meaning that they could even answer questions from my callers, meaning the emails I got from them were really informative and weedled out the time wasters! I 100% recommend!”

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Posted 5 years ago

“Amazing service and very competitive prices. Highly recommended”

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Posted 5 years ago

“I have been using Pocket Receptionist for 6 months and in my opinion this is the best live call answering service in the UK.”

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Posted 5 years ago

“Excellent service, would definitely recommend.”

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Posted 5 years ago

“Great team of receptionists that answer my calls. Since using them it has freed up my time to concentrate on the work I need to do as they answer all my calls for me.”

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Posted 5 years ago

“Amazing service and very competitive prices. Highly recommended”

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Posted 5 years ago

“Great service. Highly recommended.”

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Posted 5 years ago

Pocket Receptionist is rated 4.8 based on 320 reviews