Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.84

4.8 Rating 320 Reviews

96 %

of reviewers recommend Pocket Receptionist

Company Reviews

Metrics

4.8

Based on 320 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“We find the support from Pocket Receptionist essential to our business, not just in terms of taking and distributing our calls but crucially their flexible approach. Being able to adapt our call answering, and filter which calls are sent through & to who is perhaps a minimum expectation. However being able to exclude those which we don't want transferring is a huge benefit as we support multiple businesses, and sometimes for short periods of time.”

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Posted 4 years ago

“Excellent service, professional and the staff always check in with customers to ensure everything is going well.”

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Posted 4 years ago

“Always a pleasure to deal with and respond quickly to my queries”

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Posted 4 years ago

“Efficient, professional service.”

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Posted 4 years ago

“Very friendly and polite team who we can trust to take our overflow of phone calls.”

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Posted 4 years ago

Thank you for your review Callum :)

Posted 4 years ago

“I have used the services of Pocket Receptionist since they first began and have been delighted with their service. I have previously used other similar companies for this service and although fairly good, none of them have been as helpful and on the ball as Pocket Receptionist. Their name is perfectly suited to what they do and I would... and have recommend them to friends and business associates.”

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Posted 4 years ago

Hi Andy, it has been great working with you over the years, thanks for the review, we look forward to working with you in the years to come :)

Posted 4 years ago

“Great team of people. Simplicity itself and works brilliantly!”

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Posted 4 years ago

Thanks Ed, we are glad you find our service easy to use :)

Posted 4 years ago

“Excellent service from first arranging the service to the team then answering our incoming calls. Brilliant customer service and very professional call handling.”

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Posted 4 years ago

Thank you - we really appreciate your lovely review and are pleased you are happy with the service :)

Posted 4 years ago

“Experience has been very good. Calls are answered promptly, messages are clear and communicated effectively.”

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Posted 4 years ago

Thank you for your review Rajni :)

Posted 4 years ago

“Amazing value compared to employing someone. It's a no brainer”

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Posted 4 years ago

Thank you for your review :)

Posted 4 years ago

“Great service and highly recommended”

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Posted 4 years ago

Thank you Waheed :)

Posted 4 years ago

“We are really happy with the service from Pocket Receptionist - it is good to know that all of our calls get answered in a polite and timely manner.”

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Posted 4 years ago

Thank you for your review Helen :) we are pleased you are happy with the service!

Posted 4 years ago

“Really good service. Its given me back hours of time.”

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Posted 4 years ago

Thank you for your review Sam, I'm pleased it has helped free up your time :)

Posted 4 years ago

“We've been using PR for a few years, all i can say is that they have served as a springboard to reach for the next level- cutting overheads and very scalable so adjust to demand and growth perfectly. The standards are maintained as an exceptionally high level - very happy.”

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Posted 4 years ago

Hi Furkan, thank you for you review! We have enjoyed working with you :)

Posted 4 years ago

“Very helpful service that saves me a lot of time and stress.”

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Posted 4 years ago

Hi John, thank you for your review. We are really pleased its helping you with your stress levels as well as time :)

Posted 4 years ago

“Just started using this service in the past month - very happy we have as having the reception team means we don’t miss those people who don’t like leaving voicemails.”

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Posted 4 years ago

Hello Debbie, thank you for your review. We are glad to hear you are pleased with the service :)

Posted 4 years ago

“Excellent presence on our website and indicates a larger sized company than we are with great inbound message before connection to our team, greatly impressed with service and support.”

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Posted 4 years ago

“Just wow! What a service. We have used a few of these types of services in the past but we have all been quite underwhelmed. Pocket Receptionist is a different breed altogether. Quality is incredible. They really took the time to learn about our business and how to answer the phone etc. Great app, good system, really helpful staff, fantastic features and tools - just so, so pleased we tried them over a competitor we were considering. I imagine we will be a life-long customer for overflow services; wonderful job.”

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Posted 4 years ago

Thank you for such a lovely review, Gio! We strive to provide a five-star service to our customers and are glad it is noticed!

Posted 4 years ago

“They take the hassle out of my day to day, I used to miss calls all the time and I didn’t realise how many sales calls i was missing until I got Pocket Receptionist to help me. They have helped me accelerate my business and this has resulted in rapid growth. I came across them through their sister company SwitchboardFREE which is a VOIP service I’ve been using for years, another service I would highly recommend.”

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Posted 4 years ago

Thank you Kevin, we are glad to be of help!

Posted 4 years ago

“The systems and processes work well but just as importantly the staff are all very helpful too. Great customer service.”

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Posted 4 years ago

Thank you for your review James! :)

Posted 4 years ago

Pocket Receptionist is rated 4.8 based on 320 reviews