Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.84

4.8 Rating 320 Reviews

96 %

of reviewers recommend Pocket Receptionist

Company Reviews

Metrics

4.8

Based on 320 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent service, one of my customers are disappointed if I answer the phone instead of Pocket Receptionist!”

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Posted 5 years ago

“Thanks so much for the work you continue to do for us. It really helps us to get on with our work and also makes my customers feel they are looked after and dealt with quickly and courteously. For us, we get on with the job in hand and I can work without worrying customers have been lost because I haven't got to the phone.”

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Posted 5 years ago

“My experience so far has been very good, the transition from my previous virtual landline provider was very smooth. Your team led this and the development of the “script” was easy with good communication from my account manager. The receptionists we have been assigned have worked well with clear communication. The app has been very useful in being able to monitor call volumes and set budgets accordingly. It's only been a few months but very happy so far.”

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Posted 5 years ago

“I have found Pocket Receptionist to be an excellent solution for my business. They handle all my calls and deal with any spam calls as well. It's a great solution for me as I spend a lot time in meetings and visiting clients so I never miss an important call.”

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Posted 5 years ago

“Pocket Receptionist have allowed me to work more freely. They answer the calls when I can’t get to the phone. This allows me to be more productive and helps me looks after my existing and new clients. Pocket Receptionist has allowed me to grow and expand my services without losing quality. Thank you”

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Posted 5 years ago

“Thanks to the lovely receptionist who asked exactly the right questions in the right way, Exactly why we use your service.”

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Posted 5 years ago

“‘Pocket Receptionist have played a key role in the expansion of our business, from phone answering to handling our customer bookings - we know we can rely on them to deliver. We see them as part of our team and are very pleased with their service, particularly with the ability to scale on demand.’”

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Posted 5 years ago

“It's nice having a human voice answering the phone, it creates less stress on my existing staff and has decreased my staff costs.”

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Posted 5 years ago

“Thanks to all at PR for your friendly, professional handling of my calls !”

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Posted 5 years ago

“I have just listened to a call taken by My Receptionist and I must say, the lady handled it great and she sounded as though she was literally in our office well impressed.”

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Posted 5 years ago

“Using Pocket Receptionist gives us Peace of Mind that we never miss a call from our customers. We receive the email with their details almost immediately.”

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Posted 5 years ago

Thanks, Susanna. We really appreciate your business.

Posted 5 years ago

“We are very pleased with the service we receive from Pocket Receptionist. Their team is always friendly and very helpful. Their apps is also very useful when reviewing calls that have come into our business.”

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Posted 5 years ago

We are happy to hear that you got exactly what you wanted out of your service with us. We aim for friendly and helpful everywhere we can. Thank you for the great feedback.

Posted 5 years ago

“Very reliable and flexible.”

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Posted 5 years ago

Hi Pauline, thanks for the great feedback.

Posted 5 years ago

“It works a treat. Good staff go further than I could dare to ask. Thanks”

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Posted 5 years ago

Thanks, Mike. We also perform bookings, take payments and action diary entries. Let us know if we can help keep you more out of the office and more on the road. Great Feedback, thanks!

Posted 5 years ago

“Always very helpful and eager to help. My experience with Pocket receptionist has been Great. Highly recommend it.”

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Posted 5 years ago

Thanks, Rakhi for your amazing feedback. The team are very happy with your comments.

Posted 5 years ago

“Very usefull service. Accurate in recording customer details. A must have service for a busy person. Cheers”

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Posted 5 years ago

Hi Brian, thanks for the great feedback. :)

Posted 5 years ago

“It's a very good service and I recommend it to anyone”

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Posted 5 years ago

Cheers Frank :) hope all is going well?

Posted 5 years ago

“Great, professional service. Gives our clients office hours access to the business without us worrying we're missing critical calls. No need to have the overhead of an in house reception service. Presents us the way we want to be represented.”

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Posted 5 years ago

Thanks, Steven. We're here to keep your overheads down and keep your customers perception high. Top feedback.....Thanks!

Posted 5 years ago

“My clients (and I) are always met with courtesy and professionalism, and it makes a big difference to perception of the business. Very happy with the service!”

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Posted 5 years ago

Thanks, Chris. The team are very happy with your feedback. Much appreciated.

Posted 5 years ago

“Very professional service, well informed and able to deal with queries easily as they presented themselves by customers.”

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Posted 5 years ago

Pocket Receptionist is rated 4.8 based on 320 reviews