Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.84

4.8 Rating 320 Reviews

96 %

of reviewers recommend Pocket Receptionist

Company Reviews

Metrics

4.8

Based on 320 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“The answering service we use when all our other lines are engaged. They take a message on our behalf and then email us to advise of the missed call and the customer query.”

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Posted 2 years ago

Thank you for your review Judy :)

Posted 2 years ago

“Pocket receptionist is a really good company. I have zero complaints. Everything I ask them to do, they do it really well.”

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Posted 2 years ago

“Fantastic, would not be without Pocket Receptionist, I am often asked who is the new member of staff. Money-saving, we no longer need staff to cover others holidays. Free's uptime, when unable to answer the phone, messages check simply via the app. If you don't use this company, there is only one question to ask you................Why?”

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Posted 3 years ago

Nicola, thank you for your lovely review. It made us all smile today!

Posted 3 years ago

“love this service, absolutely brilliant at sorting out the spam and cold calls. All of the people here are always eager to help and extremely polite.”

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Posted 3 years ago

Thank you for your review Hartley :)

Posted 2 years ago

“Everyone on the team is so lovely and efficient. Highly recommend them to any business that is looking for a switchboard.”

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Posted 3 years ago

Thank you for your review :)

Posted 2 years ago

“It was fine until I said I wanted to cancel and it went from a 3-month minimum term contract to a 5-month min term contract. It felt like only because I have industry experience was I able to articulate the problem. They had to listen to the call and I was right. I my view they should have made leaving as easy as joining. Maybe I would have used them again when the cost justified it for my business, unfortunately right now it does not - BUt when it does I will be sure to look for cheaper alternatives based on the farewell.”

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Posted 3 years ago

“Very happy with the service and how helpful staff are to meet the needs of the business, responding to any queries I have immediately. The service as a whole is better than asking our customers to leave a voicemail which has been backed up by our customer reviews, including how polite our receptionist staff are.”

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Posted 3 years ago

Thank you for your lovely review Rochelle :)

Posted 3 years ago

“Very efficient, very friendly and are providing a great service.”

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Posted 3 years ago

Thank you David :)

Posted 3 years ago

“The team are friendly and helpful”

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Posted 3 years ago

Thank you Lucy.

Posted 3 years ago

“In times where business is very mobile and uncertain, one thing is crucial: keep customers connected to you. Pocket Receptionist is like your team goalkeeper, there to intercept your enquiries. An important part of any winning team”

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Posted 3 years ago

Hi Sergio, thank you for this wonderful review. Really made us all smile :)

Posted 3 years ago

“Its been a very good experience over the years. They really lookafter you regardless the size of your business or what services you have taken from them. Constantly getting feedback to improve their service .”

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Posted 3 years ago

Thank you for your review Adeel :)

Posted 3 years ago

“We've been using Pocket Receptionist for a few years now and are very happy with the service they provide. They have got to know our company well and are a great first point of contact for our customers, dealing with general enquiries professionally and easing some of the strain on us, which is very helpful for a small company with high traffic like us. They're a lovely bunch too! I'd definitely recommend giving them a try.”

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Posted 3 years ago

Hi Maxine, thank you for your review, we really enjoy working with you and your team :)

Posted 3 years ago

“Pocket receptionist have been very helpful, especially since our business often operates in low signal areas, meaning we cannot always easily take calls ourselves. We're very happy with the service.”

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Posted 3 years ago

Thank you for your review :)

Posted 3 years ago

“This is an ideal service for any small business that wants to demonstrate a professional first impression when clients or customers call. Have your messages professionally recorded with different departments etc, then have your calls put through to your relative team members or messages sent by either email or text so that you can call your customers back at your convenience. PR are a valuable part of our business.”

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Posted 3 years ago

Thank you for your review, Stephen. We are so pleased you continually find us invaluable to your business.

Posted 3 years ago

“We have been extremely pleased with the service we have received from Pocket Receptionist. Their team are always friendly and helpful which is exactly what we want when clients call us. I would highly recommend Pocket Receptionist for any business looking to outsource their inbound calls.”

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Posted 3 years ago

Thank you for your review Dave :)

Posted 3 years ago

“Excellent service driven by a passion for helping people - definitely 5 stars!”

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Posted 3 years ago

“Best messaging service I have ever used. A small team, providing a very friendly, efficient service. The app is very good and means I can quickly see all my messages rather then trawling through my emails.”

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Posted 3 years ago

“We've used Pocket Receptionist for a couple of years now. They are professional, efficient and flexible. It's always a pleasure to work with them.”

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Posted 3 years ago

Thank you for your review Rich, we have really enjoyed working with you the last couple of years too :)

Posted 3 years ago

“Always courteous, responsive to any changes or requests I ask of the team, and provide comprehensive information. Really happy with the service overall and would highly recommend.”

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Posted 3 years ago

Thank you Sam :)

Posted 3 years ago

“Professional service who I would not have any second thoughts about recommending.”

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Posted 3 years ago

Thank you Mark, its lovely that after all these years you are still really happy with the service :)

Posted 3 years ago

Pocket Receptionist is rated 4.8 based on 320 reviews