Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.87

4.9 Rating 316 Reviews

97 %

of reviewers recommend Pocket Receptionist

Company Reviews

Metrics

4.9

Based on 316 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 009 6555

Email:

info@pocketreceptionist.co.uk

Write Your review

Tell us how Pocket Receptionist made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic, would not be without Pocket Receptionist, I am often asked who is the new member of staff. Money-saving, we no longer need staff to cover others holidays. Free's uptime, when unable to answer the phone, messages check simply via the app. If you don't use this company, there is only one question to ask you................Why?”

Helpful Report

Posted 2 years ago

Nicola, thank you for your lovely review. It made us all smile today!

Posted 2 years ago

“love this service, absolutely brilliant at sorting out the spam and cold calls. All of the people here are always eager to help and extremely polite.”

Helpful Report

Posted 2 years ago

Thank you for your review Hartley :)

Posted 2 years ago

“Everyone on the team is so lovely and efficient. Highly recommend them to any business that is looking for a switchboard.”

Helpful Report

Posted 2 years ago

Thank you for your review :)

Posted 2 years ago

“It was fine until I said I wanted to cancel and it went from a 3-month minimum term contract to a 5-month min term contract. It felt like only because I have industry experience was I able to articulate the problem. They had to listen to the call and I was right. I my view they should have made leaving as easy as joining. Maybe I would have used them again when the cost justified it for my business, unfortunately right now it does not - BUt when it does I will be sure to look for cheaper alternatives based on the farewell.”

Helpful Report

Posted 2 years ago

“Very happy with the service and how helpful staff are to meet the needs of the business, responding to any queries I have immediately. The service as a whole is better than asking our customers to leave a voicemail which has been backed up by our customer reviews, including how polite our receptionist staff are.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Rochelle :)

Posted 3 years ago

“Very efficient, very friendly and are providing a great service.”

Helpful Report

Posted 3 years ago

Thank you David :)

Posted 2 years ago

“The team are friendly and helpful”

Helpful Report

Posted 3 years ago

Thank you Lucy.

Posted 2 years ago

“In times where business is very mobile and uncertain, one thing is crucial: keep customers connected to you. Pocket Receptionist is like your team goalkeeper, there to intercept your enquiries. An important part of any winning team”

Helpful Report

Posted 3 years ago

Hi Sergio, thank you for this wonderful review. Really made us all smile :)

Posted 3 years ago

“Its been a very good experience over the years. They really lookafter you regardless the size of your business or what services you have taken from them. Constantly getting feedback to improve their service .”

Helpful Report

Posted 3 years ago

Thank you for your review Adeel :)

Posted 3 years ago

“We've been using Pocket Receptionist for a few years now and are very happy with the service they provide. They have got to know our company well and are a great first point of contact for our customers, dealing with general enquiries professionally and easing some of the strain on us, which is very helpful for a small company with high traffic like us. They're a lovely bunch too! I'd definitely recommend giving them a try.”

Helpful Report

Posted 3 years ago

Hi Maxine, thank you for your review, we really enjoy working with you and your team :)

Posted 3 years ago

“Pocket receptionist have been very helpful, especially since our business often operates in low signal areas, meaning we cannot always easily take calls ourselves. We're very happy with the service.”

Helpful Report

Posted 3 years ago

Thank you for your review :)

Posted 3 years ago

“This is an ideal service for any small business that wants to demonstrate a professional first impression when clients or customers call. Have your messages professionally recorded with different departments etc, then have your calls put through to your relative team members or messages sent by either email or text so that you can call your customers back at your convenience. PR are a valuable part of our business.”

Helpful Report

Posted 3 years ago

Thank you for your review, Stephen. We are so pleased you continually find us invaluable to your business.

Posted 3 years ago

“We have been extremely pleased with the service we have received from Pocket Receptionist. Their team are always friendly and helpful which is exactly what we want when clients call us. I would highly recommend Pocket Receptionist for any business looking to outsource their inbound calls.”

Helpful Report

Posted 3 years ago

Thank you for your review Dave :)

Posted 3 years ago

“Excellent service driven by a passion for helping people - definitely 5 stars!”

Helpful Report

Posted 3 years ago

“Best messaging service I have ever used. A small team, providing a very friendly, efficient service. The app is very good and means I can quickly see all my messages rather then trawling through my emails.”

Helpful Report

Posted 3 years ago

“We've used Pocket Receptionist for a couple of years now. They are professional, efficient and flexible. It's always a pleasure to work with them.”

Helpful Report

Posted 3 years ago

Thank you for your review Rich, we have really enjoyed working with you the last couple of years too :)

Posted 3 years ago

“Always courteous, responsive to any changes or requests I ask of the team, and provide comprehensive information. Really happy with the service overall and would highly recommend.”

Helpful Report

Posted 3 years ago

Thank you Sam :)

Posted 3 years ago

“Professional service who I would not have any second thoughts about recommending.”

Helpful Report

Posted 3 years ago

Thank you Mark, its lovely that after all these years you are still really happy with the service :)

Posted 3 years ago

“We have been using Pocket Receptionist for a few years, always professional, confident and handles all call well. I wouldn't hesitate to recommend them to other companies.”

Helpful Report

Posted 3 years ago

We really enjoy working with you Sue, thank you!

Posted 3 years ago

“Couldn't be happier with using Pocket Receptionist. It didn't take long for the team to get to grips with representing our business. Our customers are always greeted with excellent service and the post-call notes are easy to pick up. Definitely recommend ✌”

Helpful Report

Posted 3 years ago

Thank you for your lovely Review Sam :)

Posted 3 years ago

Pocket Receptionist is rated 4.9 based on 316 reviews