Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.84

4.8 Rating 320 Reviews

96 %

of reviewers recommend Pocket Receptionist

Company Reviews

Metrics

4.8

Based on 320 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very efficient and always quick to sort any issues if or when they arise! Would highly recommend.”

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Posted 5 years ago

Thank you Julie! :)

Posted 5 years ago

“Everyone needs a Pocket Receptionist ! Great service”

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Posted 5 years ago

Thank you Helen :)

Posted 5 years ago

“Great quality service!”

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Posted 5 years ago

Thank you Tim :)

Posted 5 years ago

“Efficient service”

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Posted 5 years ago

Thank you!

Posted 5 years ago

“Always polite, always efficient, the quality of those answering my phone calls is always high. I am very pleased with the service provided and happily recommend them to others.”

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Posted 5 years ago

Thanks you Ian :)

Posted 5 years ago

“We've been using Pocket Receptionist for a year now as we found the cost of providing our own member of staff was becoming hard to justify. We now have more hours covered per week and have reduced our repeat callers by 50% so we're giving a much better services to our club members. In summary, great value for money!”

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Posted 5 years ago

Thanks for your review Justin :)!

Posted 5 years ago

“Pocket Receptionist have made it so much easier for us to cope with our expanding business. By answering our calls they give us time to prioritise responding to clients and enquiries from potential clients without being interrupted all the time by cold calls and people trying to sell us things we don't need. Brilliant service. Thank you.”

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Posted 5 years ago

Thanks you so much for your review Annabel.

Posted 5 years ago

“We work with Pocket Receptionists over a year now and could not be happier with the way they handle the calls. Professional, friendly and helpful. Pleasant to work with. All of our feedback is taken on board and applied straight away. Could not recommend more.”

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Posted 5 years ago

Thanks you Kasia! :)

Posted 5 years ago

“We don't have a high volume of calls, however it's always good to know that Pocket Receptionist are there when we are not. With great customer service and an intuitive app that is just as good. I won't hesitate to use PR for any new ventures that I start.”

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Posted 5 years ago

Thank you for taking the time to review us David :)

Posted 5 years ago

“The customer service at Pocket Receptionist is second to none. If I ever need assistance with my account I never have to wait and if my account manager is unavailable it’s still picked up and dealt with swiftly. I have used other services before but I have found this one to be more personal, they take the time to contact me if they noticed anything unusual. Superb service, highly recommend. I wouldn’t go anywhere else.”

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Posted 5 years ago

Thank you Melissa!

Posted 5 years ago

“Pocket Receptionist are brilliant. We have had the pleasure of using their facilities for approximately a year and we cannot fault them. We receive very details call notifications which let us know exactly what our customer requires from us and a lot of the time PR are able to answer our clients questions through the information we have provided. We really appreciate all that you do for us. Thank you!”

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Posted 5 years ago

You're welcome! Thank you so much for your review :)

Posted 5 years ago

“We've used PR for more than a year now and have found the service excellent - the friendly and flexible team have always answered and fielded our calls professionally and promptly. They took the time to understand how our business works and obtain all the necessary information so they could handle our calls. Their technical team also went above and beyond to make their system work with our phone system. Recommended!”

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Posted 5 years ago

Thank you for your review James, I will pass your kind words onto our technical team too :)

Posted 5 years ago

“I've used Pocket Receptionist for over 18 months now and couldn't be happier with their professional call handling service. First class. Highly recommended.”

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Posted 5 years ago

Thank you for your lovely review Tristian :)

Posted 5 years ago

“Really wonderful service. I can't rate them highly enough.”

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Posted 5 years ago

Thank you for your review Raewyn! :)

Posted 5 years ago

“Fantastic service with caring and helpful staff!”

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Posted 5 years ago

Thank you George :)

Posted 5 years ago

“The folks at Pocket Receptionist are very efficient. They do exactly what they say on their website - and what's more they are very pleasant to work with!”

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Posted 5 years ago

Thank you so much for your review Richard :)

Posted 5 years ago

“Great company to work with”

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Posted 5 years ago

Thank you for you review Lee :)

Posted 5 years ago

“Great Service. I have used PR for a few years now. When we had a problem it was resolved in an hour which is why I will continue to use PR. The service takes a lot of pressure off as well. Give them a go, you wont be dissapointed.”

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Posted 5 years ago

Hi Ian, thanks so much for the review and recommendation. I'll let your team know. Amazing !! :)

Posted 5 years ago

“Great friendly service. The best call answering service I have used in a very long time.”

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Posted 5 years ago

Thanks for the great comments Anil. :)

Posted 5 years ago

“I have worked with Pocket Receptionist for sometime now and initially we had some teething problems. However, the standard of work has improved since Jasmin took over my account. Her communication skills are outstanding and she is always available to sort any problems I may have and always, in a timely manner.”

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Posted 5 years ago

Hi Hayley, Thank you for your review! I have passed your lovely comments on to Jasmine :)

Posted 5 years ago

Pocket Receptionist is rated 4.8 based on 320 reviews