Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 4,983 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

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“Item delivered quickly but Royal Mail didn’t deliver on the day the email said. The box was damaged and the plastic seal on the box was slit open so it may have been a returned item! price of the item good.”

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Posted 1 year ago

“The product turned out to not be available but I didn't receive the message and had to chase it to find out what had happened. Seems PSD used a different email account to send that message and it went to my junk. This was disappointing because I was expecting the parts and lost valuable time. The website should have been updated when stocks were out , and then the item removed altogether when the product was found to be no longer available. Furthermore the balance of the order came out by ParcelForce and because we were not in to take delivery on the only attempt,it was taken to a local Post Office (convenience store with PO counter) and it took me two visits trying to park and then queue for ages to finally collect it. This has happened twice now with Parcelforce so I won't be using this supplier unless a more flexible courier can be used. None of this would happen with my local merchant suppliers so the small cost saving of using PSD is wiped out by the time and energy wasted.”

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Posted 1 year ago

“Happy with my order of saimp 40-50 mm flush pipe for my toilet system ,ordered,then emailed and kept me informed of delivery which was a day early, happy 😊 thanks.”

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Posted 1 year ago

“Still not received”

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Posted 1 year ago

“Great service, great value and very sensible shipping costs.”

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Posted 1 year ago

“All the bits you would ever need at a good price,Spot on”

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Posted 1 year ago

“Efficient ordering system and quick delivery.”

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Posted 1 year ago

“Ordered a sink valve and flexi pipe. Paid extra for parcel force. Wrong flexi pipe was sent, couldn't finish job. Then a trip to the shops I was trying to avoid. Raised return ticket on Thursday first thing, no response from customer services it's now Monday. Not a great first experience with these guys.”

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Posted 1 year ago

“part delivered on thursday 7th and is damaged, i sent an email along with a photo and have had no reply, not very happy as toilet still leaking when flushed”

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Posted 1 year ago

“Excellent service, highly recommend.”

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Posted 1 year ago

“Great package. Worth the money.”

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Posted 1 year ago

“Placed the order and received when stated by supplier. Excellent product. Now installed and looking good”

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Posted 1 year ago

“Easy purchase process and fast delivery.”

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Posted 1 year ago

“Fast delivery and easy to deal with”

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Posted 1 year ago

“All OK-item delivered within 5 days-due to issues with website ordered two identical items in error-noted this with Plumbing Direct immediately so assume refund will be made.”

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Posted 1 year ago

“Quick service and product just as described.”

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Posted 1 year ago

“Very pleased with quick delivery & product”

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Posted 1 year ago

“Good price and delivered quickly.”

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Posted 1 year ago

“First time I have used, will use again, product was as it said, delivered quickly, Good.”

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Posted 1 year ago

“Quick easy service”

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Posted 1 year ago

Plumbing Supplies Direct is rated 4.6 based on 4,983 reviews