“DPD delivery was awful, I paid extra for next day as I was in an hurry but it took two days because they went to the wrong address, and the redelivery only got arranged after
Plumbin Bits chased them. I'm happy with the way they sorted it and with the product when it eventually arrived, but DPD need to get their act together.”
“Just to suggest that it's made clear when ordering if the business is going to be closed and the dates. Waited too long for toilet seat fir disabled mother.”
Hi Ruth, There was a banner at the bottom of every page, as well as a customer notice on the basket and checkout screens. We also had a tab marked Christmas deliveries that had the last order date for Royal Mail and DPD.
“The room thermostat etc is great -no complaints.Unfortunately the delivery by DPD is another matter.i paid for next day delivery so had a message ani asked for it to be delivered to local coop.Another message saying it would be Saturday then another saying Monday!!”
Hi Angela,
We're sorry to hear that DPD have let you down on this occasion, we will pass on your feedback to them. Glad to hear that you are happy with your order otherwise.
“Sorry but it has to be a 3 as I ordered a white towel warmer and was sent a chrome one.
This error was expeditiously put right with an overnight delivery and return label for the incorrect product to be posted back.”
“The specified lacy seat was rather smaller than the original, but still fit the bowl. I can still get my head in to rinse off hair colourings, so still good!”
“The product is fine. As described and easy to fit. The delivery was a problem. I waited in for a couple of hours including the one hour window given for the forecast delivery but received a text within the hour telling me an attempt had been made to deliver and I'd have to pick it up from local collection point the following day. No attempt had been made, so I called DPD who tried to contact the delivery driver but was unable to do so so they said a message had been sent to the driver to return and amake delivery. No further information or contact was made so it was not clear whether I should be staying at home or what was happening. Contact with DPD the following morning made it clearer what had happened, the Driver's tablet had crashed so he had to return to depot. An understandable problem that would have been better communicated with me, the customer. Hence the three star scoring.”
I am sorry, that you feel the order was late, I have looked at the order and it was placed at 13.10 on Friday, the cutoff is 13.00(this is shown on the checkout screen and in the T&C), some time orders after the cutoff can go out on the same day but this is not guaranteed, so your order left us Monday Morning and was with you Tuesday
“Unfortunately, PlumbinBits' website only talked about prompt dispatch. It wasn't until I had placed the order just after Christmas they they THEN said they were closed until 2nfd January Grrrrr.”
“To be fair a reasonable service but the mailing cost for such a small item being a lightweight plastic toilet roll insert was excessive other than that all was acceptable”
I am sorry that the Ideal plate is not as good as the old one, we also do a stainless version that Ideal does which is much stronger than the chrome on plastic one.
I am sorry, we have been short staffed for a few days, this will be resolved by Tuesday, because of staff holidays, you can always use the contact form at the top of the webpage and I will get back to you as soon as possible.
Regards
Dave
“Plumbinbits used dpd to delivery my parcel which ended up taking 4 days to get to me because the driver went to the wrong address but said i wasnt home.When I contacted pluminbits to inform.them of this, they said they would contact dpd which they did. However I have only given 3 star review because they never even offered to refund the express delivery charges. That was the least they could do considering the the late delivery.”
Hi Denise, we're glad you liked the product. Unfortunately, having looked into it, your order was placed at 3:06pm which was a couple hours past our threshold for next day delivery. For next day delivery, orders need to be placed before 1pm, which is mentioned on our website and when checking out. Sorry you did not receive it the next day.
Hi Mark,
We're glad to hear you found what you were after. Sorry delivery was a little bit longer but we dispatched this the day after you ordered so after that any delay was on Royal Mail's side.
“All I wanted was 2 new soft closer units, but I had to spend out approx £50 just to get these. The rest is the complete replacement for the 2 hinges, as mine are still perfectly usable I had to pay a lot more than I wanted to in order to fix the main problem.
Perhaps you can just sell the soft closer units separately next time as they seem to go wrong after 5years or so.
Thank you anyway. Job is now done for another 5 years!”
Sorry you feel that way, we will pass on your feedback to the manufacturer who currently don't supply the dampers on their own.
Hopefully you feel our service in getting what you ordered to you in a timely manner was a 5 star service and didn't represent the 2 stars you left us 👍
Hi Dinesh
sorry about the delays with DPD, 9 times out of 10 they deliver next day but local issues do sometimes arise which delay things.
Unfortunately DPD is a premium courier and do charge accordingly, we don't make any profit on delivery costs and charge our customers what we get charged to send it out.
Kind regards
Scott
Hi Dennis
Sorry you were disappointed
You ordered at 7pm on a Thursday night and selected DPD Next Day (M-F). Obviously, we couldn't dispatch your order Thursday after 7pm and given that it's a weekday service, dispatching it on Friday would mean it would be delivered the next working day. Unfortunately due to the bank holiday, the next working day after the order was dispatched was Tuesday 30th due to the bank holiday.
