“Excellent service. Part dispatched when stated, arrived as described and when expected. Added bonus, sensible postage costs for a small item compared to some who charge far more than the item cost for post and packing. Would certainly use them again if necessary.”
“I ordered this item a few days after it was fitted the mechanism inside broke.
The push up and down doesn’t work, the metal ring piece inside snapped.
I emailed the company 5 days ago to complain and ask if they have a resolution to resolve the issue.
I got no responses from them!?
Item is faulty and not fit for purpose.
I’m not happy with this. No resolution from them, no replacement part? No refund? No answer….?
Very disappointed. Won’t order here again.
Arrived on time and looked like the image.
Only problem is the item is broken and doesn’t work!
Can’t use it”
Hello,
Firstly I'm sorry the item is damaged, I will get a replacement sent out.
I have searched our email and website contact forms and cannot see any contact from you so can only assume your email ended up in our spam filter and was therefore never seen by us.
“I required a spare part for toilet cistern and these guys came up trumps, not only did they have the part but it was available and fitted witin a couple of days.”
“I ordered a flush button for my cistern which arrived promptly but it was broken on opening the package. I contacted the supplier who was surprised that the item was only sent in a padded envelope. He sent a replacement straight away packaged in a box this time. Excellent customer service despite my initial disappointment. Would definitely recommend”
