“The product was good. However, the sales staff is not aware that VAT should not be added on sales to the Channel Islands and the Isle of Man. This is a UK tax not applicable in Guernsey (NOT PART OF THE UK). The sales staff should talk to the accounts department.
Kind regards
Rudi Stockreiter”
“Service was brilliant. Had an issue with the packaging as the order was damaged on receipt. Was sent a second replacement which was good, but the second also had damaged parts on receipt. Luckily managed to combine the 2. Needs better packaging. As it was packaged on the top but nothing in the bottom of the box.”
“Service was very good, delivered very quickly after the order was placed although I did have to pay extra for delivery as I needed the parts next day. The reason I gave it 3* was the price. £40 each for 2 crome plastic toilet flush plates to fit Ideal Standard enclosed units was expensive. They weren't original Ideal Standard either.”
Hi Gavin,
It's a bit frustrating that you have accused us of selling fake products, we would not sell these calling them "Ideal Standard" if they weren't genuine. We buy these direct from Ideal Standard and you are welcome to contact them requesting more info about our company. You can see the list price of it here from Ideal Standard - https://fastpart-spares.co.uk/product?ID=S4399AA&REDIRECT=search?PERPAGE=|amp;INSTRUCTIONS=|amp;TOPSPARES=|amp;NAV=|amp;LEVEL1=|amp;LEVEL2=|amp;LEVEL3=|amp;LEVEL10=|amp;LEVEL2_ALL=|amp;LEVEL3_ALL=|NAVIGATIONSEARCHTYPE=-1|NAVIGATIONSEARCH=s4399aa
“Buying the radiator was straight forward and quick. All thou it was just dumped outside the door in plain view. But communication was good.
It was only spoilt by the stupid design of the radiator. Should have be so simple and straight forward, fitted many different types of radiator before. But the brackets for fitting this on were so badly designed it's a joke! I would never buy a HYCO product again. Its a case of Good price bad product!”
Hi Gary
Sorry to hear that. DPD should have only left it if they were instructed to do so.
We will pass your feedback on to Hyco regarding the product.
“Issue with delivery address showing incorrectly. Left voice and chat message to point this out but got no response and item was still addressed wrongly. Fortunately postcode must have overridden mistake as although town was wrong item arrived.”
Hi Alan, I must apologise. I did reply to the message you sent us but I accidentally forgot to copy and paste your email when replying. I actually did change the address but only in our shipping software which is why it was incorrect on your delivery email. You should see the correct address on the label on your parcel to show that I did do this.
Hi Philip, unfortunately delays at RM (strikes) would have delayed your order. If it’s not with you by Tuesday, let us know and we will send a replacement out
