I have looked into this order. You did pay £10 for an AM service. DPD tried to deliver, but you were not home, so they dropped off the card to have it dropped off at the post office. It was then re-delivered to the post office but you did not collect it for 3 days.
I am sorry you could not get through on our phone lines. When busy, we have to prioritize getting orders out.
Regards
Dave
“I bought a new toilet flush valve to replace an existing faulty valve. Although the old one is no longer made, the new valve is a perfect fit and performs perfectly. This plus a very quick service and excellent feedback ensures i will recommend this company to all.”
“Despite late arrival ( postal system ) Plumbits were excellent in keeping me appraised and offered replacement part if not arrived. Quick reply on e.mail and pleasant customer experience over the phone.”
“I recently ordered from PlumbinBits and was thoroughly impressed. The website was easy to navigate, the product descriptions were clear, and the checkout process was smooth. My items arrived quickly and were exactly as described—high-quality and well-packaged. Customer service was responsive and helpful when I had a query. It’s rare to find a supplier that combines great prices with top-notch service, but PlumbinBits absolutely delivers. Highly recommended for both professionals and DIYers!”
I am very sorry to hear this. Could you contact me so I can sort this out for you? As I cannot find any messages from you, the fastest way is to send a message on the contacts page to me.
Regards
Dave
