“I got a wine subscription for a friend. She was super happy with the wine selection and was especially pleased with the well-designed cards describing each bottle. Delivery always seemed prompt and seamless.
My personal feedback is regarding UX: it was slightly cumbersome to have the delivery address changed to my friend's address. This was done via email, but it would be great if this could all be done while setting up the subscription. In addition, cancelling the subscription should be just as easy, and that had to be done via message/email as well. These are minor, and I'm sure they'll be ironed out in the future!
Excellent product and a wonderful gift for a good friend - thank you Plonk!”
“Great selection of wines that are not easily found. DPD let you down delivering my parcel a day late but I understand that issue has been dealt with. I’ll be a returning customer, thanks very much.”
“An amazing service, the chaps on the chat bar thing were incredibly helpful. And delivery was very manageable. My dog especially loved the recyclable packaging !”
“Every bottle I have ordered from Plonk has been standout. The selection is well curated, making it simple to identify wines you might like or new ones to try. Delivery is quick and the customer service is excellent!”
“Plonk Customer Service is amazing, emails were answered in a timely manner, items delivered to all participants in a timely manner, I really cannot fault them, they truly deserve 5 out of 5.
We had a really lovely evening on Friday 10 December, it was fun and light and we had a few jokes in between a very serious matter :-)
The cheese was delicious, the wine even better and the crackers were amazing.
The host, Mark was very informative, very interesting facts and not at all stuffy, a really nice guy. He held our attention with his smooth Australian tone and his abundance of information. I would use this company again and most definitely recommend it.”
“I had a problem confirming shipping when placing my order, and got an immediate email response from Plonk who helped out my completing the order for me. Really great and speedy customer service and wine arrived without a hitch.”
“Genuinely surprised by Plonk, the delivery was fast - I used the 2-3 day delivery, and it even arrived earlier than expected. The wines are superb, il certainly be a long time customer!”
“Fresh, clean, delicious wine form the West Coast of South Africa: tastes extra nice as some profits go into preserving the Cape Parrot. Lovely wine, great values!”
“Being a massive wine geek, it's good to get access to small-batch kit. The Barolo's and the 1982 Rioja, were just epic! Not every day you get to drink wine like that!”
