Playdale Playgrounds Reviews

Name: Playdale Playgrounds
Address: Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,, Cumbria
Rating: 4.63

4.6 Rating 167 Reviews

92 %

of reviewers recommend Playdale Playgrounds

Company Reviews

Metrics

Info

4.6

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Playdale Playgrounds :

Playdale Playgrounds Ltd is a family-run, international business that manufactures playground equipment. We pride ourselves on creating exciting, innovative and educational outdoor play equipment that makes children smile all over the world.

Our head office, manufacturing facilities and global distribution centre are situated on the edge of the Lake District in Cumbria, UK. We have a fantastic team of 110 people and have created over 23,000 play areas in 49 countries across the world.

Visit Website

Phone:

01539531561

Email:

info@playdale.co.uk

Location:

Haverthwaite, Ulverston, Cumbria, LA12 8AE, ,
Cumbria
LA12 8AE

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Playdale Playgrounds 5 star review on 2nd December 2024

Kilham Playing Fields Association

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY PROFESSIONAL AND POLITE STAFF AND INSTALLERS AND VERY HELPFUL”

Helpful Report

“we had missing bolts and plastic caps which would have held up the whole project fortunately we had the plastic caps in stock and were able to source the missing bolts locally.”

Helpful Report

“I've worked at Playdale for many years, and it's a great place to work. The people are brilliant and the products are excellent quality. I'd recommend Playdale as a place to work.”

Helpful Report

“There were numerous problems whilst ordering the new play equipment, already well documented, the installation was delayed and we were not kept particularly well informed. I have now had to ring you to find out where the final invoice is only to be told you should have had that from the project coordinator. I had actually worked that out for myself hence my call. I also have not received the independent final report and I am advised customer service will look into that! Not exactly exception customer care is it?”

Helpful Report

“The original quote was very competitive so we decided to go with Playdale over other companies. Over a matter of months, it became clear that this was a mistake. First, they had measured incorrectly, then the costs started to spiral above our original budget so they had to quote for cheaper equipment, then they realised they couldn't get lorries onto site because of the width of our gates (even though originally we were told this was no problem at all). As we got closer to installation the cost went up again, the price of tarmac had gone up, we needed portable toilets, we needed additional skips...What should have been a summer holiday installation ran well into September with piles of concrete and metal rubble left outside classroom doors and half the playground left fenced off because it was unsafe for the children. Every time we chased with Playdale what was happening we were told how much of a loss they were making on our project and they were doing the best they could. Four weeks after they finally completed, some of the bolts on one piece of equipment came out and the rope came loose. We telephoned Playdale to ask them to come out and put this right only to be sent a diagram so our caretaker could fix it. Since then four more bolts have come loose. Quite frankly I would not touch this company again with a barge pole!”

Helpful Report

“Ordered a balance beam from Playdale, really like the wood they use.”

Helpful Report

Thank you for your review.

“Excellent equipment and very good service.”

Helpful Report

Thank you for your review. We are so happy to hear that you have had excellent equipment and hope that it makes smiles for everyone at Burton Fleming Sports.

“I have two I play units that have been out of action for some time, I asked playdale to attend and service the machines re covid lock down, I have spent a considerable amount of money on the proviso that they will be back to full working order. and they are still not working. very poor service.”

Helpful Report

Hi Mike We are extremely sorry to hear that you have had such an unsatisfactory experience with Playdale. We can ensure you this is not how we do business and after further investigation realised that the person you had originally dealt with left the business without passing on this information to the rest of the team to allow for the servicing of the units. I believe our Customer Care Team leader, Lisa has been in touch and has rectified this problem. We want to thank you for your feedback

“Although the staff have all been very friendly and professional. It has taken a very long time for the installation to take place, with it being called off for several reasons. This has caused a great deal of inconvenience for our staff and resulted in fencing being in our park for a matter of weeks which youths throwing it around in the evenings.”

Helpful Report

Thank you for your review and we’re sorry your experience hasn’t matched your expectations. In a very uncommon and unfortunate instance, our Installer had fallen ill which has been out of our control and sadly delayed the installation. This has also resulted in the Heras fencing being onsite longer and unattended than expected, but rectified by our Contracts Manager going out to the site to install the fencing and bring a stop to any vandalism. We are sorry to hear you had a frustrating experience and will ensure to put processes in place to avoid this in the future. Please feel free to reach out to us at info@playdale.co.uk for any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

“They provided great help!”

Helpful Report

Thank you for your review :)

“We use Playdale for a lot of the play equipment we install on our projects and we find them to be very efficient and the equipment of a very high standard, we would recommend Playdale to anyone who is looking for playground equipment.”

Helpful Report

Thank you for the 5 star review of Playdale Playgrounds! We are glad that you have had such a positive experience with our products. We appreciate your loyalty and are delighted to have been of assistance on your projects.

“We used Playdale to replace old play equipment in our play area. Throughout the process, all staff were helpful and efficient. I'd recommend them to anyone.”

Helpful Report

Thank you so much for the 5-star rating of Playdale Playgrounds! We appreciate your kind words and are delighted you enjoyed your experience with us.

“The new equipment has been well received by both the pupils and staff.”

Helpful Report

Thank you for your review! We are pleased that the new equipment has been both well received by pupils and staff alike. We appreciate your feedback and support.

“Fantastic service, lovely playground design and installation.”

Helpful Report

Thank you for your review. We really appreciate your feedback and hope that your playground makes lots of smiles :)

“The issues that affected us, once understood by the senior management team, were addressed swiftly and with personal attention. I am satisfied now with the service and have changed the review to indicate this. There was a real desire from Playdale management to make the change and offer us better customer service. The playground has been used by lots of families and has created a joyful space.”

Helpful Report

Thank you so much for your feedback. We are committed to providing our customers with the best quality service and products. Customer satisfaction is our top priority and we are glad that after speaking to our management team your project issues were resolved. Thank you again for taking the time to provide us with your valuable feedback.

“A great service from start to install They could not have been more helpful Thanks you”

Playdale Playgrounds 5 star review on 2nd August 2022

Helpful Report

We're so glad to hear that you had a great service experience right from the start to the install. It's always a pleasure to provide great customer service, and we hope you continue to enjoy your playground!

“Great quality products and great customer service :)”

Helpful Report

Thank you for your review

“Great quality equipment and very impressed by the installation team and the service manager and their flexibility and contact.”

Helpful Report

We are so pleased to hear that you were very impressed by the installation team, service manager and their flexibility and contact. Your kind words mean a lot to us and we'll make sure to continue to provide great quality equipment and excellent customer service.

“Excellent service from start to finish. Very pleased.”

Helpful Report

Thank you for your review. We are delighted to hear that your experience was excellent and that you are very pleased. We are always grateful for your support and glad to hear your feedback.

Playdale Playgrounds is rated 4.6 based on 167 reviews