Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,979 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Tell us how Building Plastics Online Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Building Plastics Online Ltd 5 star review on 24th February 2025

Dave

Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered all ok, requested a delivery date and or contact, but delivery just turs up 3 days early with no warning or contact, not great service.”

Helpful Report

Dear Steve, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your delivery experience was unsatisfactory and arrived earlier than you anticipated without any prior notification. We aim to provide clear communication regarding delivery schedules, and I regret that we fell short in this instance. I appreciate you bringing this to our attention as it allows us to improve our processes and prevent similar issues in the future. If you have any further concerns or if there's anything we can do to assist you, please don’t hesitate to reach out. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online

“Bought two shower wall panels initially and all was good with the delivery and quality. Tradesman said I need a third so ordered a third. The delivery driver arrived asked my mother in law to sign for it before offloading. Was asked to put it where the other panels were stored in workshop but he ignored and placed it meant against a gate in rain and strong winds. When the tradesman was leaving he found the panel had been blown down on to gravel. Trades man came to use it and noticed damage to the panel which meant it was not water tight. I contacted customer services. Told a pod was signed as proof of no damage and also photo taken by delivery driver showed no damaged. Firstly was not signed for before seeing plus damaged was caused by driver not putting it where he was asked and left it unsafe in high winds. No refund or replacement. Awful customer service.”

Helpful Report

“I ordered a small amount of rainwater goods to the value of about £35 and was charged £18 delivery in a weeks time. Nothing arrived. After two weeks I contacted the company and was told that the goods were coming from a depot about 12 miles away but they were unable to contact anyone at that time,. I asked to be informed as to what was happening. I heard nothing. A few days later I contacted them again and was told virtually the same thing but that head office would sort this out by the end of the day. I heard nothing but the goods did arrive a few days later. It took 3 weeks to do 12 miles at £.1.50 a mile and no explanation why the delay.”

Helpful Report

“Had to chase up my order after not hearing anything about a pick up date.customer service had to re order it.”

Helpful Report

“Your Website totally mislead me on delivery charges , offering free delivery on orders over a certain amount which my order was. I was then informed that an error had been made and that I was liable for a delivery charge of £110 due to the distance involved. I paid that , reluctantly , and then discovered , from the delivery driver, that the goods had been dispatched from a factory 10KM from my house in Glasgow ,not from the north of England . So where does distance come into that equation? So who is more eligible for free delivery than me ? ALSO the delivery was made 24 hours in advance of the arranged time so we had to scramble to arrange unloading and storage”

Helpful Report

“Ordered £300+ worth of skirting, waited 2 weeks for delivery date, on the day of delivery I had to contact customer services for a delivery time only to be emailed an hour later stating the order had been cancelled! No explanation why?! Now have to wait 5-10 working days for a refund! Absolute joke!”

Helpful Report

Dear Chris, I genuinely apologize for the disappointment you've experienced with your recent order. I completely understand the frustration of waiting for a delivery only to be notified of its cancellation without any explanation. This situation is not typical of our service, and I assure you that we are looking into the matter to better understand what went wrong. We strive to provide efficient and clear communication, and we regret that we fell short this time. Please know that your feedback is invaluable to us as we work to improve our processes. If there's anything further I can do to assist you or if you have any more concerns, please feel free to reach out. Thank you for your understanding and patience during this time. Kind regards, Kathleen Building Plastics Online

“I leave the judgment to you!!! Please read on....... I bought some skirting boards on line which came to 4 times above the required minimum for free Delivery and paid for it. 5 days later I get a call telling me I have to pay for delivery as there was an error by their Website. Not only they were late to deliver, I was ask to pay for their mistake. I ended up collecting it as I had wait enough. They have changes their website now.”

Helpful Report

Dear Customer, Thank you for reaching out and sharing your experience. We sincerely apologize for any inconvenience caused regarding the delivery charge. Due to a supplier price increase and rising delivery costs, we had to update our website to reflect the changes. Unfortunately, some weekend orders, including yours, were processed before we could complete these updates. This led to an unintended discrepancy in the delivery fee, and we regret that you were affected. To resolve the issue, we offered customers the option of a full refund or collection from the nearest depot. We understand that this was not ideal and appreciate your patience in collecting your order. We value your business and will continue to improve our processes to prevent such issues in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online

“First order arrived ok no damage, there is lack of comunication between office and depot for delivery. Second order arrived damaged one panel cut to long, looks like damaged panel was cleverly hidden. Delivery person contacted me again not half hour before but when he was at delivery address. Lack of communication again. Next day work started and noticed damage so contacted by emai, no reply so called, promised to sort it out, almost week gone still nothing, emailed, no reply, called them and again promised. So opening oficial complaint as losing customers trust and loses becaus of this company. Order 135478”

Helpful Report

Dear K Thank you for your feedback and for bringing these concerns to our attention. I sincerely apologize for the delay in responding to your emails and calls. The delay was due to awaiting confirmation from the depot regarding a delivery date for the replacement fencing panels. I am pleased to inform you that the depot has now confirmed the replacement panels will be delivered on Friday 17/01/2025. Once again, I sincerely apologize for the inconvenience caused and the lack of communication you have experienced. We value your trust and are committed to ensuring that this matter is resolved promptly and to your satisfaction. If there is anything further we can do to assist, please do not hesitate to contact us. Kathleen Booth Customer Service Manager Building Plastics Online

“I placed my order on the Monday, thinking it would arrive before the weekend. I informed that it would come the following Monday which was too late. I sent an email on Thursday night asking for my order to be cancelled. I got an email back the following morning. Instead of confirming the cancellation it said someone going to ring me which never happened. The item arrived on the Monday but surplus to requirement as I bought the item locally but at more cost.”

Helpful Report

Dear Customer, Thank you for sharing your feedback. I genuinely apologize for the frustrations you've experienced with your order and the cancellation process. It's disappointing to hear that we did not meet your expectations. I appreciate you bringing this to our attention. Please know that your concerns will be addressed internally to ensure we improve our communication and delivery processes in the future. I will ask our accounts team to process a full refund for you. You should receive confirmation of the refund shortly. Please let me know if you have any questions or require further assistance in the meantime. Best regards, Kathleen Building Plastics Online

“Returns are absolutely impossible and several weeks now after a completely incorrect order I am still stuck waiting! When it goes well things are fine but check deliveries before driver leaves and don’t expect any help when they mess up!”

Helpful Report

Dear Martin, Thank you for your review. I understand your frustration, and I sincerely apologize for the inconvenience caused by the issues with your orders. Following up on your concerns, my colleague emailed you on December 3, 2024, with the following updates regarding your refunds and next steps: Order 133186: You ordered 2 x AT125WO, and the total refund for this order amounts to (I will not display the refund amount) Order 134318: The refund for this order is ( I will not display the refund amount) We will ensure the missing running outlet is delivered, and the items requiring collection will be retrieved at the same time. This will be on Monday 9th December. Once the returned items are processed at the depot, a credit note will be issued, and our accounts team will promptly process your refund. If you have any further questions or require additional assistance, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online

“When I receive it I'll let you know 😌”

Helpful Report

Dear Andy, Thank you for your review. I appreciate you taking the time to share your thoughts with us. While I understand that you haven't received your order yet, I hope it meets your expectations when it arrives on Monday 11/11/2024 If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Best regards, Kathleen

“Havent used product yet but delivery was a shambles. Mail to say they would advise delivery date then courier just turned up while at work and left delivery outside. Customer services couldnt be bothered to reply to my complaint”

Helpful Report

Dear Norman, Thank you for completing your review on BPO. I am sorry to hear that our service did not meet our usual high standards in your experience. I also attempted to locate an email from you but, unfortunately, I couldn't find one. Could I kindly ask you to email me directly at customerservice@bpoltd.co.uk, marking it for my attention? I would be happy to look into any concerns you may have and assist in resolving them. Thank you again for your feedback, and I look forward to helping you. Best regards, Kathleen

“WASTE OF TIME. Just go direct to Eurocell instead of dealing with these fools. Sent the wrong items, after 3 weeks yet to receive the right ones.”

Helpful Report

Dear Adam, I am sorry to hear that you are still waiting for the stop end to be delivered. After looking into the matter, and as we discussed today, I can confirm that your stop end will be sent out in today’s post. I would like to apologize again for the delay and any inconvenience this has caused. This does not reflect our usual standard of customer service, and I truly appreciate your patience and understanding. Thank you for giving me the opportunity to resolve this matter for you. I appreciate your patience and trust in us. Kind regards Kathleen

“Very poor service Cancelled my order and will not be using again”

Helpful Report

Dear Darryl, Thank you for your feedback. I’m sorry to hear that you needed to cancel your order due to the extended lead time. After looking into this with our delivery depot, I’ve learned that, unfortunately, your order was missed in the scheduled dispatch. I’ve requested that our accounts team process a full refund for you as soon as possible. Thank you for your understanding, and please feel free to reach out if there’s anything further I can assist you with. Best regards, Kathleen

“I cancelled my order and still haven’t had a refund. The said my order is complete and I have not received a delivery still waiting for a response”

Helpful Report

Thank you for reaching out and sharing your experience with us. We're very sorry to hear that you haven’t received your refund yet and that we didn’t get back to you promptly. This certainly isn’t the level of service we aim to provide, and we apologize for any frustration this has caused. Our team will prioritize this matter to ensure you receive your refund and the follow-up you deserve. Thank you for giving us the opportunity to make things right. We value your feedback and are committed to improving our communication. Best regards, Kathleen

“Ordered online after reading on their website that white soffit items are normally delivered in between 1 to 3 days. (Order actually arrived 12 days after order!) The delivery date given to me was 22nd November so I arranged for someone to be onsite to unload the delivery only for the delivery not to arrive, sent someone out again on 23rd November to unload for it not to arrive again! It was delivered on 24th without prior notice and sat out the front of the job all day with zero security. My email querie/complaint was ignored and no delivery updates by sms/phone. 1st and last time using this company.”

Helpful Report

Dear Nick, Thank you for sharing your experience with us, and we sincerely apologize for the frustration caused by the delayed delivery and lack of communication. Your feedback is incredibly important, and we are truly sorry that we fell short of your expectations in this instance. We understand the inconvenience of having to arrange for someone to be onsite, only for the delivery not to arrive as scheduled. This kind of oversight is not in line with our commitment to providing reliable service, and we regret the additional hassle it caused you. Additionally, we deeply apologize for not responding to your email inquiry. Timely communication is essential, and we are sorry that we missed the mark in this case. We are actively reviewing our communication processes to ensure that we keep our customers informed moving forward. Please know that your concerns will be taken seriously as we work to improve our services. We would appreciate the opportunity to regain your trust in the future, and we hope to provide you with a much better experience. Thank you for your understanding, and once again, we apologize for the inconvenience caused. Kind regards, Kathleen Building Plastics Online Ltd.

“Item not received, poor communication through out.”

Helpful Report

“I was plan lied to about delivery, told my order was on the van, then when it failed arrive next day told it was out of stock and had not left. It then a few days later arrived but with no notice whatsoever. There's NO excuse for lying!”

Helpful Report

“Ordered some fascia boards only to be told on the day of due delivery it was out of stock & that’s only because I phoned them to make sure it was being delivered that day. That was just over a week after I placed the order. 2 weeks later I’m still waiting for a refund.”

Helpful Report

Dear Andrew,Thank you for taking the time to provide your feedback regarding your recent experience with Building Plastics Online Ltd. We truly appreciate your honesty and willingness to share your concerns. Firstly, please accept our sincere apologies for the inconvenience caused by the out-of-stock fascia boards. We understand how frustrating it must have been to find out about the unavailability only on the day of the scheduled delivery, especially after confirming it yourself. We deeply regret any inconvenience caused by this delay. Additionally, we apologize for the delay in processing your refund. I have been informed by our accounts team that the refund was issued back to you on the 3rd October, however, the funds can take 5/7 working days for the funds to be shown back into your account. We genuinely appreciate your patience during this time, and we want to make things right for you. In order to achieve that, we kindly request you to provide us with any specific information on how we can improve our services. Your feedback will be invaluable in helping us address the issues you faced and avoid similar situations in the future. Please be assured that we take your concerns seriously and are committed to enhancing our processes to provide you with a better experience in the future. Your satisfaction is our utmost priority, and we value your relationship with Building Plastics Online

“Didn't listen to what we wanted, ordered the wrong thing (that it transpires they don't even stock!). Said they'd post it but didn't so had to make an 1.5hr round trip to pick up the wrong bit. Go elsewhere.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 1,979 reviews