Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,894 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super happy with the customer service so far! I was very unorganised and ordered everything a little late but when I rang, I spoke with Georgina and she was so so helpful, processed my order straight away and was back in touch first thing the next morning to confirm and then again the next day with a further update! Great communication and fast service! Looking forward to it be delivered next week! Thanks Georgina!”

Helpful Report

Thank you so much Charlotte for the 5 star rating of Building Plastics Online Ltd. We're so glad to hear that our customer service from Georgina met your expectations, and we're delighted that you are pleased with the communication and fast service. We look forward to delivering your order next week. Thank you for your kind words!

“Exactly what I needed. Excellent service and good price.”

Helpful Report

“The rumours are true about BPO. They lie to customers and it's clear they do so on these reviews too. They don't are either weeks late or don't deliver, taking people's money. Look at the long post they made recently to one person, angry and accusatory, they take time to write this but not support customers. It's not how to treat people. Still no delivery after weeks, no response on customer service and tickets closed without resolution. Go direct, don't use these people, trust me.”

Helpful Report

We are deeply sorry about your experience with Building Plastics Online Ltd Steve, and we want to thank you sincerely for taking the time to share your feedback. We take this very seriously, and our main priority is always to provide a great customer service experience. We understand the frustrations and the difficulties encountered with the long waits in delivery and also the lack of response from our customer service team. We accept full responsibility for these issues, and we are currently taking steps to make things better. We would really appreciate your honest feedback on how we could improve our service in the future and we hope that you will give us another chance to regain your trust. Again, thank you for sharing your experience.

“I had a lovely phone call of plastic online and it was sorted within 2 days as it were the other supplier who was supposed to be delivering my sill board had no vehicle as it had broke down but I am happy with my purchase”

Helpful Report

Hi Michael, Please can you look at revising the review you have left as we have not conned you and you have received your items thank you.

“Paid £30 for delivery- I understand this for the bigger items, but paying that much you would expect door to door service. Not left in the road and made to carry it to the house, very unimpressed with this service and to call the day before for restrictions to access the property”

Helpful Report

“Good value for money. Delivery was fast. I had to return the first window cill as I ordered the wrong width. The return process was super easy. You need very long hall as the cill was super long.”

Helpful Report

“Service is brilliant, items arrived perfect, not rolled up like some I’ve seen. Quality is really good. Very happy with my purchase and will certainly use again. Thank you all .”

Helpful Report

“Ordered Coastline cladding, it has been over a week without my item delivered. Tried to contact them via the customer service but seems to be no one pick up. The live chat apps useless, it won't work when you click it. The delivery date and time totally uncertain.”

Helpful Report

Hi Anonymous, Sorry we have not fulfilled this order to your expectations. Please send us an email to customerservices@bpoltd.co.uk with your name and order number and we will look into this further. Apologies for any inconvenience caused. Regards, BPO Ltd

“I have used Build Plastics Online Ltd twice now and have been very pleased with their prices, service and delivery. Their own driver delivers the goods and was kind enough to bring the cladding into my hall, rather leaving it on the drive.”

Helpful Report

“Excellent service. I ordered uPVC cladding, trims & fixings, to do the gable end of my house. It all arrived within 10 days. Everything was well-wrapped and undamaged, and nothing missing. The delivery driver was very helpful and obliging to put it all where I wanted it, easier said than done when it was all 5-metre lengths. I fitted it all without any problems at all and am delighted with how it looks. Many thanks.”

Helpful Report

“Good products good prices and fast delivery”

Helpful Report

“Fasica board - Well wrapped, quick delivery and good quality finish. Good communication throughout.”

Helpful Report

“excellent service from ordering to delivery and at a good price good quality item as well”

Helpful Report

“The prices were very competitive and the promptness of delivery was amazing.”

Helpful Report

“Excellent Service. Had a query regarding delivery and Tim phoned me and assured me he could get them to us when required. Items arrived carefully packaged and my plumber was well impressed with the quality of the boards. They look great and we are very happy with them.”