Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,885 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have got five price perfect delivery could have been better but ok great thanks brian”

Helpful Report

Dear Brian,Thank you so much for your superb 4-star rating of Building Plastics Online Ltd! We greatly appreciate your positive feedback and are thrilled that you had a good experience with us. We also want to acknowledge your valuable comment about the delivery, and assure you that we take it seriously. We are constantly striving to improve our services, and feedback like yours helps us identify areas where we can make adjustments. Once again, thank you for choosing Building Plastics Online Ltd. We look forward to serving you again in the future. Best regards, Kathleen

“Fantastic service received yet again from Building Plastics Online. I’ve dealt with these guys a good number of times now on various projects, really impressed with the products and the prices. Easy to navigate website and easy ordering. Really good communication with regards to dispatch and delivery updates/status Very pleased with the service provided by Building Plastics Online.”

Helpful Report

Dear Tom,Thank you for your fantastic 5-star rating of Building Plastics Online Ltd. We are delighted to hear that you have been consistently satisfied with our service and products throughout your various projects. We appreciate your kind words about our website, ordering process, and communication regarding dispatch and delivery updates. We are pleased to have provided you with a service that meets your expectations. Thank you for choosing Building Plastics Online. We look forward to serving you again in the future. Best regards, Kathleen

“Price very good delivery verygood Unfortunately the product turned up with dents and marks but as I builders were ready to fit with scaffold.erected we instructed them to fit the face boards as we could not afford to leave the scaffold up as it happens the faces board is on the to of the 2 story house as is not that obvious from the ground ( as most people do not look at it as they approach the property so I feel after sending photos of the damaged board at least a refund of the original cost of the board would be a fair conclusion”

Helpful Report

Dear Mr Hocking Thank you for your feedback. We're glad to hear that you were satisfied with the price and delivery service. However, we’re sorry to learn about the damage to the face boards. We understand how frustrating that must be, especially with scaffolding already in place. We would have been happy to replace the damaged items, however, since the items have been fitted, we cannot offer a refund. Best regards, Kathleen Customer Service Team Building Plastics Online Ltd

“Good pricing and product availability. I have also phoned a couple of times and I find the staff very knowledgeable and helpful.”

Helpful Report

Dear Ken,Thank you so much for taking the time to give us a fantastic 5-star rating! We truly appreciate your support and feedback. We're thrilled to hear that you found our pricing competitive and our product availability satisfactory. Our team works hard to ensure that we offer the best value for money without compromising on quality. We're also delighted to know that you found our staff knowledgeable and helpful when you reached out to us over the phone. Providing excellent customer service is one of our top priorities, and we're glad to hear we met your expectations. Once again, thank you for your kind words and for choosing Building Plastics Online Ltd. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Poor communication, delivery date quoted and goods arrived with one item missing. Had to chase up a delivery date for the missing item I am still to receive. I have an estimated delivery date for this item now so will see if it arrives on time”

Helpful Report

Dear Nigel,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Building Plastics Online Ltd. We sincerely appreciate your valuable input. Firstly, we would like to apologize for the unfortunate issues you encountered during the process. We understand that poor communication, a missed delivery date, and an item missing from your order caused inconvenience and frustration. Please accept our sincere apologies for any inconvenience caused by these occurrences. We are pleased to inform you that we now have an estimated delivery date for the missing item in your order. We are fully committed to fulfilling this delivery as promised, and we hope it arrives on time as expected. Once again, thank you for bringing these issues to our attention. Kind regards Kathleen

“Product was delivered without any prior notice, luckily we were just pulling into the drive when it arrived. Email came in about 2 hours later. Product was good.”

Helpful Report

Thank you so much for taking the time to share your feedback and experiences with Building Plastics Online Ltd. I sincerely apologize for the inconvenience caused by not receiving a delivery notification. We understand how important it is to stay informed about your order. We are looking into this matter to ensure it doesn't happen again. Warm regards, Kathleen Building Plastics Online Ltd

“The product was very good quality ,cut to the correct sizes..”

Helpful Report

Dear MICHAEL,Thank you so much for your fantastic 5-star rating of Building Plastics Online Ltd! We truly appreciate your support and taking the time to share your experience with us. We're thrilled to hear that you found our product to be of excellent quality and accurately cut to the correct sizes. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you have any further feedback or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon! Best regards, Kathleen

“Every time when I place an order it’s the second one now fantastic service a place an order on Sunday and it was here on Wednesday so to me if you need anything else this is the price I’ll come back to place my orders. Many thanks. Give yourself a pat on the back for your good service. Everything else.”

Helpful Report

Thank you so much for your wonderful 5 star rating of Building Plastics Online Ltd! We truly appreciate your kind words and support for our services. Once again, many thanks for your kind words and for acknowledging our efforts to provide top-notch service. We are thrilled to have earned your trust and will continue to strive for excellence in everything we do. Warm regards, Kathleen

“Ordered several times from this company. Always arrives within time stated and is of good quality.”

Helpful Report

Thank you so much for taking the time to rate us with five stars! We truly appreciate your kind words and your trust in Building Plastics Online Ltd. It's fantastic to hear that you have been a returning customer and have consistently experienced prompt delivery within the estimated time frame. We strive to ensure that our products are of excellent quality, and we are glad that we have met your expectations. Once again, we would like to express our gratitude for choosing us as your preferred supplier. We look forward to serving you with the same level of dedication and quality in the future. Best regards, Kathleen Building Plastics Online Ltd.

“Great price and helpful employees ,my only grumble is you should have a drop down menu of the pick up branches so you can choose and be satisfied in the knowledge that you will be definitely picking up from your chosen branch rather than wait for email confirmation of said venue which can take a couple of days”

Helpful Report

Thank you so much for your fantastic 5-star rating of Building Plastics Online Ltd! We truly appreciate your kind words and are thrilled to hear that you found our prices great and our employees helpful. Your feedback regarding the drop-down menu for pick up branches is also highly valued. We understand that having a drop-down menu for the pick-up branches would ensure a more seamless customer experience and we apologize for any inconvenience caused by the current process. We are constantly striving to improve our services and your suggestion will certainly be taken into consideration for future enhancements. Once again, we appreciate your support and thank you for choosing Building Plastics Online Ltd. Should you have any further suggestions or feedback, please do not hesitate to reach out. We are here to ensure your satisfaction and provide a smooth shopping experience.

“Fast Delivery, Great Products, Good Price, Will Use Again, AAA+++”

Helpful Report

Dear Shaun,Thank you so much for taking the time to leave a 5-star rating for Building Plastics Online Ltd. We appreciate your feedback and are glad to hear that you had a positive experience with us. Fast Delivery, Great Products, Good Price, Will Use Again, AAA+++ - your words truly mean a lot to us! We strive to provide top-notch service and high-quality products, so it's fantastic to know that we met your expectations. We value your support and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Kathleen Building Plastics Online Ltd.

“After my initial order placed on the 9th August 2024, I am still missing part of the order on the 4th October 2024. I also had to send a reminder before the order was delivered (incorrect parts sent). I have received an apology, but no reason for this extended delay. I am still awaiting replacement parts as per the original order and am still therefore unable to carry out the work after 2 months of waiting.”

Helpful Report

“Competitive prices, quick delivery. Premium products. Easy ordering. Delivery updates. Thank you 👍”

Helpful Report

Dear dk,Thank you so much for your wonderful 5-star rating of Building Plastics Online Ltd! We genuinely appreciate your support and thrilled to hear that our services met your expectations. Your kind words truly mean a lot to us. We strive to provide our customers with the best possible experience by offering competitive prices, quick delivery, premium products, and hassle-free ordering. We understand the importance of keeping you updated throughout the delivery process, and we are delighted that we could exceed your satisfaction. Once again, thank you for choosing Building Plastics Online Ltd. Your positive feedback motivates us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future. Best regards, Kathleen

“I was plan lied to about delivery, told my order was on the van, then when it failed arrive next day told it was out of stock and had not left. It then a few days later arrived but with no notice whatsoever. There's NO excuse for lying!”

Helpful Report

“Very pleased with the quality of the skirting boards and accessories which were delivered promptly. Thank you. Sue H.”

Helpful Report

Dear Sue,Thank you so much for your fantastic 5-star rating of Building Plastics Online Ltd. We greatly appreciate it! We are delighted to hear that you are very pleased with the quality of the skirting boards and accessories you received. Our team works diligently to provide top-notch products and ensure prompt deliveries. Your satisfaction means the world to us, and your feedback encourages us to continue delivering the best products and service possible. If you ever need any assistance in the future, please don't hesitate to reach out to us. Once again, thank you for your support, Sue! Best regards, Kathleen

“Ordered and recieved upvc fascia boards, soffits and accessories which were all delivered within 5 working days. All the product comes from Eurocell but is nearly half the price than if you order direct from Eurocell. Only slight negative thing was that eurocell delivered the product without any notification. Fortunately we were in at the time otherwise they may have left it in the garden. Building products acknowledged the order would be delivered that day but did not receive the email until the day after it had been delivered. Would buy again as the price is cheaper than elsewhere.”

Helpful Report

Thank you so much, Michael, for your 4-star rating and review of Building Plastics Online Ltd! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with your purchase. We apologize for any inconvenience caused by the lack of notification from Eurocell regarding the delivery. Rest assured, we will take your feedback into consideration to enhance our future communications with customers. We're glad you found our prices competitive and would be delighted to serve you again in the future. Thank you for choosing Building Plastics Online Ltd!

Dear Michael,Thank you for taking the time to rate Building Plastics Online Ltd with 4 stars. We genuinely appreciate your feedback and are glad to hear that you were satisfied with your purchase of UPVC fascia boards, soffits, and accessories. We apologize for any inconvenience caused by the lack of notification from Eurocell regarding the delivery. We understand that had you not been at home, the products could have been left in the garden. We will work on improving our communication to ensure that such occurrences are minimized in the future. Once again, we are grateful for your review and the opportunity to serve you. We look forward to providing you with more cost-effective options in the future. Best regards, Building Plastics Online Ltd

“Ordered some fascia boards only to be told on the day of due delivery it was out of stock & that’s only because I phoned them to make sure it was being delivered that day. That was just over a week after I placed the order. 2 weeks later I’m still waiting for a refund.”

Helpful Report

Dear Andrew,Thank you for taking the time to provide your feedback regarding your recent experience with Building Plastics Online Ltd. We truly appreciate your honesty and willingness to share your concerns. Firstly, please accept our sincere apologies for the inconvenience caused by the out-of-stock fascia boards. We understand how frustrating it must have been to find out about the unavailability only on the day of the scheduled delivery, especially after confirming it yourself. We deeply regret any inconvenience caused by this delay. Additionally, we apologize for the delay in processing your refund. I have been informed by our accounts team that the refund was issued back to you on the 3rd October, however, the funds can take 5/7 working days for the funds to be shown back into your account. We genuinely appreciate your patience during this time, and we want to make things right for you. In order to achieve that, we kindly request you to provide us with any specific information on how we can improve our services. Your feedback will be invaluable in helping us address the issues you faced and avoid similar situations in the future. Please be assured that we take your concerns seriously and are committed to enhancing our processes to provide you with a better experience in the future. Your satisfaction is our utmost priority, and we value your relationship with Building Plastics Online

“Great quality skirting at a great price too also delivered with care & promptly too I’ll definitely be ordering from them again soon”

Helpful Report

Dear Christopher,Thank you so much for your fantastic 5-star rating of Building Plastics Online Ltd. We are delighted to hear that you were satisfied with our products and services. It's truly rewarding to know that our skirting not only met your expectations in terms of quality but also provided excellent value for money. Our team takes great pride in ensuring that our deliveries are handled with care and arrive promptly. We truly appreciate your kind words and are thrilled to hear that we have earned your future business. We look forward to serving you again soon. Should you have any further questions or require any assistance, please do not hesitate to reach out to us. Thank you again for choosing Building Plastics Online Ltd. Best regards, Kathleen

“I have used this company twice now. The prices are very competitive and arrive undamaged but both times it's been difficult to find out when the goods will actually arrive. The first time i was given an estimated day of Friday and then it turned up without warning on Wednesday ! it was only by chance that we were at home. the second time I chose the non delivery collect at store option at put the detail of the store in the text box as requested. had an email saying I'll get an estimated delivery date in the next couple of days and then one morning as we left home the van from eurocell was coming down the road to deliver! the order value was less than £10 so I was prepared to collect and don't understand how an online company's software cannot cope with click and collect and lacks the the communication updates that would make the experience much better.”

Helpful Report

Dear Barry,Thank you so much for taking the time to provide us with your valuable feedback on Building Plastics Online Ltd. We truly appreciate it! We apologize for any inconvenience caused by the lack of notification from Eurocell regarding the delivery. Rest assured, we will take your feedback into consideration to enhance our future communications with customers. We're glad you found our prices competitive and would be delighted to serve you again in the future. Thank you for choosing Building Plastics Online Ltd! Best regards, Kathleen Building Plastics Online Ltd.

“Excellent product”

Helpful Report

Dear Mohammed ,Thank you so much for taking the time to rate Building Plastics Online Ltd. with 5 stars! We greatly appreciate your high rating and are thrilled to hear that you had an excellent experience with our company. Your feedback is invaluable to us, and we are delighted that you found our product to be excellent. We strive to deliver the best quality materials to our customers, and it is extremely rewarding to know that we met your expectations. Once again, thank you for your kind words and for choosing Building Plastics Online Ltd. for your needs. It was a pleasure serving you, and we look forward to being of assistance in the future. Best regards, Kath Building Plastics Online Ltd.

Building Plastics Online Ltd is rated 4.4 based on 1,885 reviews