Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,036 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 24th February 2025

Dave

Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service,products and delivery.”

Helpful Report

Dear Val, Thank you for your great 4-star review! We're pleased to hear that you were happy with our service, products, and delivery. Your feedback is immensely valuable to us as we strive to provide the best experience possible. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Offered the best price I could find online. Order was placed and received confirmation email. This was followed by emails confirming order processed and then despatched. Received a delivery date and goods were delivered by manufacturers own driver on the date given. The driver was very helpful and assisted me in carefully storing goods in the garage. Overall an excellent experience from start to finish. Would highly recommend,”

Helpful Report

Dear Steve, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices to be the best online and appreciated the timely communication throughout your order process. It’s wonderful to know that our driver made the delivery experience smooth and helpful! Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Best regards, Kathleen Building Plastics Online Ltd.

“I needed covers for really old tiled windowsills. The price was good with the bonus of free delivery. I’m delighted with the result.”

Helpful Report

Dear Reviewer, Thank you for your 5-star review! We're delighted to hear that you found the covers for your old tiled windowsills at a great price, and that the free delivery was a bonus. It's wonderful to know you're pleased with the result! We truly appreciate your feedback and support, and we look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Great pricing on Eurocell upvc products. Very quick and efficient delivery service I would definitely recommend and will be using again.”

Helpful Report

Dear Customer, Thank you for your fantastic 5-star review! We're delighted to hear that you found our pricing on Eurocell uPVC products to be great and that our delivery service met your expectations for speed and efficiency. Your recommendation is greatly appreciated, and we look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“waited for delivery date and time email but none received. Product delivered within the 1 - 3 day window :) Just would have been nice for my wife to not have to handball the 5M long lengths on her own in to the garage :( I have yet to check the product for any damage.”

Helpful Report

Dear Reviewer, Thank you for your 4-star review! We're glad to hear that your product was delivered within the promised timeframe. We apologize for the lack of a delivery date and time email, and we appreciate your patience. We also understand that handling long lengths can be quite a challenge, so we truly appreciate your wife's efforts. We hope the product meets your expectations and look forward to your feedback on any potential damage. Thank you for choosing us, and we hope to serve you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Arrived quickly got what I needed”

Helpful Report

Dear Reviewer, Thank you for your 5-star review! We're thrilled to hear that your order arrived quickly and that you got exactly what you needed. Your satisfaction is our top priority, and it's wonderful to know we hit the mark! We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Brilliant efficient and fast just what I ordered”

Helpful Report

Dear Rachel, Thank you for your 5-star review! We're delighted to hear that you found our service brilliant, efficient, and fast. Your satisfaction means the world to us! We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“I placed my order on the Monday, thinking it would arrive before the weekend. I informed that it would come the following Monday which was too late. I sent an email on Thursday night asking for my order to be cancelled. I got an email back the following morning. Instead of confirming the cancellation it said someone going to ring me which never happened. The item arrived on the Monday but surplus to requirement as I bought the item locally but at more cost.”

Helpful Report

Dear Customer, Thank you for sharing your feedback. I genuinely apologize for the frustrations you've experienced with your order and the cancellation process. It's disappointing to hear that we did not meet your expectations. I appreciate you bringing this to our attention. Please know that your concerns will be addressed internally to ensure we improve our communication and delivery processes in the future. I will ask our accounts team to process a full refund for you. You should receive confirmation of the refund shortly. Please let me know if you have any questions or require further assistance in the meantime. Best regards, Kathleen Building Plastics Online

“Overall was very pleased when I ordered some guttering and UPVC facias. Price was very good and free delivery over £100 clinched my order as another online supplier wanted £80 for delivery of the same order. Only down side was that I wanted to add a bend onto my order and even though I received a email received ticket they say that they couldn’t find it and so wasn’t added on and it was a pain having to go and pick it up. The delivery driver was very friendly and would use again and have already recommended them to friends.”

Helpful Report

Dear Ken, Thank you for your thoughtful 4-star review! We're glad to hear that you were pleased with the pricing and the free delivery option—the savings really do make a difference! We apologize for the inconvenience regarding your additional order item not being included. While it’s frustrating, we’re pleased to hear that our delivery driver was friendly and supportive during the process. Your feedback is invaluable, and we are always looking to improve our services. We truly appreciate your recommendation to your friends and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Easy to order, well described products speedy delivery.”

Helpful Report

Dear Reviewer, Thank you for your 5-star review! We’re so pleased to hear that you found our ordering process easy and that our product descriptions were clear and helpful. It's great to know that your delivery was speedy as well! We truly appreciate your feedback and look forward to assisting you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Easy to find what i wanted on web site and order, delivered quickly.”

Helpful Report

Dear Chris, Thank you for your excellent 5-star review! We're thrilled to hear that you found it easy to navigate our website and place your order. It's also great to know that your delivery was prompt! We appreciate your feedback and look forward to helping you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Very efficient service ,product and delivery”

Helpful Report

Dear Reviewer, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service and delivery to be efficient. Your satisfaction is what we strive for, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Bought 3 x 5m lengths of 100mm white skirting board. Really pleased with the quality and the finish looks great. I’ve probably bought 15 lengths worth over the year. Amazing how £30 is minimum spend for free delivery. Wish more places were like this.”

Helpful Report

Dear Kev, Thank you for your fantastic 5-star review! We're delighted to hear that you're pleased with the quality and finish of our skirting boards. It's always wonderful to have repeat customers like you, and we truly appreciate your continued support. We're also glad that our minimum spend for free delivery has made your experience even better—it's great to see that our efforts to keep costs down resonate with our valued customers. Thank you again for choosing us! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Great service helpful and prompt delivery”

Helpful Report

Dear Reviewer, Thank you for your fantastic 5-star review! We're delighted to hear that you experienced helpful service and prompt delivery. Your satisfaction is our priority, and it’s great to know we met your expectations. We truly appreciate your kind words and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Easy to use web site, created an account, selected items, paid and delivered literally in 24hrs. Great prices. All my items arrived as expected and I commenced my project straight away.”

Helpful Report

Dear Reviewer, Thank you for your 5-star review! We're delighted to hear that you found our website easy to use and that your order was processed so quickly. It's great to know you received your items within 24 hours and that everything arrived as expected! Your satisfaction is our priority, and we’re thrilled to have contributed to the success of your project. We appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Good quality and good price. Lots of communication. BUT website promises 1 - 3 days. My delivery took a week and a half and it was incorrect when I did get it. I did accept it as I didn’t want the hassle of correcting things (I benefited by a couple of quid).”

Helpful Report

Dear Pete, Thank you for taking the time to provide your feedback with a 3-star review. We’re pleased to hear that you found our products to be of good quality and reasonably priced, and it’s great to know you appreciated our communication. However, we sincerely apologize for the delay in your delivery, and for the error with your order. We understand how frustrating this can be and your experience is certainly not the standard we aim for. Your input is essential to us as we work to improve our processes. Thank you for your understanding regarding the resolution, and we hope to provide a smoother experience in the future. If you need anything further, please feel free to reach out. Best regards, Kathleen Building Plastics Online Ltd.

“Fence panels were delivered ahead of estimated delivery date and were all perfect. Delivery guy was friendly. All slotted into place.”

Helpful Report

Dear Reviewer, Thank you so much for your fantastic 5-star review! We're delighted to hear that your fence panels were delivered ahead of schedule and that everything was perfect upon arrival. It's wonderful to know that our delivery team made a positive impression with their friendly service. Your satisfaction means a lot to us, and we’re thrilled to hear that everything slotted into place smoothly. We truly appreciate your kind feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Really easy to order website kept me up to date with the delivery and good quality items I bought”

Helpful Report

Dear Reviewer, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and appreciated the updates regarding your delivery. It's great to know that you are satisfied with the quality of the items you purchased! We truly value your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“placed the order online very easy to use. delivery on time and driver very helpful. couldn’t beat the prices and the service. highly recommend this compt”

Helpful Report

Dear James, Thank you for your fantastic 5-star review! We're delighted to hear that you found our online ordering process easy and that your delivery was timely. It's wonderful to know that our driver was helpful too! We truly appreciate your kind words about our prices and service. Your recommendation means a lot to us, and we're excited to continue serving you in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Very reasonable price. Good quality products.”

Helpful Report

Dear Reviewer, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our prices reasonable and the quality of our products to your satisfaction. Your support means a lot to us! We appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

Building Plastics Online Ltd is rated 4.4 based on 2,036 reviews