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Building Plastics Online Ltd Reviews

4.4 Rating 2,123 Reviews
84 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,123 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Anonymous
Verified Reviewer
“Excellent customer service, our order took longer than expected as the items were out of stock, but when I contacted them via the online chat they were very helpful in providing updates. Items were received as expected, no issues.”
Helpful Report
Dear Customer, Thank you for your excellent 5-star review! We're really pleased to hear that you were satisfied with our customer service and that we could keep you updated during the process. We strive to ensure that our items meet your expectations, and it's wonderful to know that everything arrived as planned. Your feedback means a lot to us, and we look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Julia
Verified Reviewer
“By far the best price with free delivery. Product delivered just as described and when promised. Customer services were very good.”
Helpful Report
Dear Julia, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our prices unbeatable and appreciated the free delivery. It's great to know that your product arrived just as described and on time. Your kind words about our customer service mean a lot to us and inspire our team to continue delivering exceptional service. We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Maxine Mason
Verified Reviewer
“I would give 5 stars for the product. However, I have ordered the same item from this company twice before and the cost with delivery has increased from £25.56 in December 24 to £45.20 this January due to increase in the delivery charge. The window board/sills are still at a similar price so the delivery charge of £18 seems extortionate. Also, I was given a delivery date but the item was delivered on another day and left on my driveway weighted down with a roof tile they found on the drive. I had not received any notification that the item would be arriving that day. I am also finding it impossible to log into my account on the website. I would say this company are fine for trade customers making purchases of £150 and over but domestic customers need to consider the VAT and delivery charge before purchasing.”
Helpful Report
Dear Maxine, Thank you for your feedback and for taking the time to leave a review. We’re delighted to hear that you are pleased with the product itself. However, I sincerely apologize for the issues you've faced regarding the delivery charges and the delivery timing. We understand that unexpected increases in costs can be frustrating, and we continuously evaluate our pricing structures to ensure they remain fair for all customers. I’m also sorry to hear about the delivery not occurring on the expected date and the lack of communication regarding it. That is definitely not the service we aim to provide. We appreciate your comments on this matter as they help guide us in improving our customer experience. Regarding the account login issue, I can understand how inconvenient that can be; we encourage you to reach out to our customer service team for assistance if you continue to face challenges. Thank you for your feedback, and we hope to provide you with a smoother experience in the future. Best regards, Kathleen Building Plastics Online Ltd.
Sharon Briggs
Unverified Reviewer
“Excellent service quick delivery and no damage would definitely recommend and purchase again”
Helpful Report
Dear Sharon, Thank you for your excellent 5-star review! We're delighted to hear that you experienced quick delivery and that everything arrived in perfect condition. Your recommendation means the world to us! We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
JohnD
Unverified Reviewer
“Product simple to order online. Notified of delivery schedule and delivery was on time to schedule. Item left in a safe place as instructed. Delivery costs very reasonable. Product looks as descibed and is of good quality. i would use Building plastics again without hesitation.”
Helpful Report
Dear JohnD, Thank you for your 5-star review! We're so pleased to hear that you found our online ordering process simple and that the delivery was on schedule and as requested. It's fantastic to know you are satisfied with the quality of the product and the reasonable delivery costs. Your kind words mean a lot to us and motivate our team to continue providing excellent service. We look forward to having the opportunity to serve you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
John A, Staffordshire
Unverified Reviewer
“Bought window boards for my conservatory. Delivered within a couple of days, good quality and now fitted making the conservatory look like new. May buy more soon to refurbish other windows.”
Helpful Report
Dear John, Thank you for your wonderful 5-star review! We’re thrilled to hear that our window boards have transformed your conservatory and that you received them quickly. It’s great to know you’re considering more purchases to enhance your home further. We truly appreciate your feedback and look forward to helping you with your future projects! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Great service cheapest I could find online delivered within the week”
Helpful Report
Dear Customer, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service to be the cheapest online and that your order was delivered swiftly. Your satisfaction is our top priority, and your feedback motivates our team to keep delivering the best possible service. We appreciate your support and can’t wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Stunning, prompt service.. would highly recommend”
Helpful Report
Dear Customer, Thank you for your stunning 5-star review! We’re delighted to hear that you experienced prompt service and would recommend us. Your kind words truly inspire our team to keep delivering exceptional service every day. We greatly appreciate your support and look forward to assisting you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Great company to order from delivered on timw the drver was outstanding helped us to our front door with the heavy boards very polite”
Helpful Report
Dear Customer, Thank you for your amazing 5-star review! We’re so pleased to hear that you had a positive experience with us and that our driver went above and beyond to assist you. Providing exceptional service is always our goal, and your kind words mean a lot to our team. We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“They were very helpful when I ordered the wrong size through email they sorted it and delivered the right size and collected the wrong one I ordered, very happy with the customer service this is the second time I have ordered from the company and will order again when needed”
Helpful Report
Dear Customer, Thank you for your wonderful 5-star review! We’re delighted that our team was able to assist you with your order and that you were happy with our customer service. It’s always our priority to ensure a smooth experience for our customers, and we appreciate your continued loyalty. We look forward to helping you again whenever you need us! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Easy to deal with and very prompt delivery, would certainly use again.”
Helpful Report
Dear Customer, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found us easy to deal with and appreciated our prompt delivery. Your satisfaction is our top priority, and we can’t wait to serve you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Richard Moxon
Verified Reviewer
“Product is good quality. Delivery experience was poor. Didn’t arrive on the date given and waited a week before chasing to be told it was because of bad weather and it would be there tomorrow. It did arrive the next day, from a local depot that bad weather wouldn’t have affected by a week, and some communication about the delay would have been appreciated. Having to chase it myself was not appreciated.”
Helpful Report
Dear Richard, Thank you for your review. I’m glad to hear that you found the product to be of good quality. However, I’m truly sorry for the delivery experience you encountered. It’s never our intention to keep customers in the dark, and I understand how frustrating it must have been to wait and have to reach out for updates. The delay due to bad weather is regrettable, and I appreciate your understanding. We always aim to provide timely deliveries and clear communication, so your feedback is invaluable for us to improve in these areas. If there’s anything further we can assist you with, please don’t hesitate to reach out. We hope to provide you with a better experience next time. Best wishes, Kathleen Building Plastics Online Ltd.
Antony
Unverified Reviewer
“Used this company several times the service and price as always been very good .kept updated on the progress of the order and the delivery which arrived on estimated date.The delivery was free has the order was above £30. Will definitely use again.”
Helpful Report
Dear Antony, Thank you for your 5-star review! We’re delighted to hear that you've had great experiences with our service and pricing. Keeping our customers updated on their orders is important to us, and we’re glad it made a difference for you. We truly appreciate your continued support and can’t wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“delivery arrived really quickly. pity it was not complete. numerous calls to customer services and finally told short shipped item was discontinued. can have replacements for 4x more cost !”
Helpful Report
"Thank you for your feedback. I’m sorry to hear that your order was incomplete and that the missing item is no longer available. I’d like to look into this for you, but unfortunately, I don’t have your order details. Could you please email our customer services team at customerservice@bpoltd.co.uk and mark it for my attention? I’ll do my best to find a suitable resolution for you. I appreciate your patience and look forward to assisting you." Kind regards Kathleen
Ian Stacey
Verified Reviewer
“Very easy fast service no reason to moan the order turned up today as expected and product is great”
Helpful Report
Dear Ian, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service easy and fast, and that your order arrived as expected. Your satisfaction with the product means the world to us! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“I leave the judgment to you!!! Please read on....... I bought some skirting boards on line which came to 4 times above the required minimum for free Delivery and paid for it. 5 days later I get a call telling me I have to pay for delivery as there was an error by their Website. Not only they were late to deliver, I was ask to pay for their mistake. I ended up collecting it as I had wait enough. They have changes their website now.”
Helpful Report
Dear Customer, Thank you for reaching out and sharing your experience. We sincerely apologize for any inconvenience caused regarding the delivery charge. Due to a supplier price increase and rising delivery costs, we had to update our website to reflect the changes. Unfortunately, some weekend orders, including yours, were processed before we could complete these updates. This led to an unintended discrepancy in the delivery fee, and we regret that you were affected. To resolve the issue, we offered customers the option of a full refund or collection from the nearest depot. We understand that this was not ideal and appreciate your patience in collecting your order. We value your business and will continue to improve our processes to prevent such issues in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online
Gordon Lye
Unverified Reviewer
“Excellent communications, excellent prices, have used twice this month, will use again. Really good company.”
Helpful Report
Dear Gordon, Thank you for your 5-star review! We're so pleased to hear that you’ve experienced excellent communication and pricing during your recent orders. Your support and trust in us are greatly appreciated, and we can’t wait to assist you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Not the first time I've used them and certainly not the last. They are value for money, always professional and reliable.”
Helpful Report
Dear Customer, Thank you for your wonderful 5-star review! We’re so pleased to hear that you’ve chosen us again and appreciate your kind words about our value, professionalism, and reliability. It’s always our goal to provide the best service possible, and your continued support means everything to us. We eagerly look forward to serving you again! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Delivered on Estimated date. Quality is really good, comes with protective film to prevent scratches.”
Helpful Report
Dear Customer, Thank you for your 5-star review! We're thrilled to know that your order was delivered on the estimated date and that you’re pleased with the quality. It's great to hear that the protective film helped keep your items scratch-free during transit. We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Claire Louise Robinson
Verified Reviewer
“Excellent product and professional service. Delivered within time frame and in perfect condition described. Will definitely use again.”
Helpful Report
Dear Claire, Thank you for your 5-star review! We're absolutely delighted to hear that you found our product excellent and appreciated the professional service. It's great to know that your order arrived on time and in perfect condition. Your intention to use us again truly warms our hearts! We look forward to serving you in the future! Best regards, Kathleen Building Plastics Online Ltd.
Building Plastics Online Ltd is rated 4.4 based on 2,123 reviews
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