Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,916 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

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“Very good prices and fast delivery”

Helpful Report

“UPVC Skirting. Product arrived on time and well wrapped. Looks pretty good in situ.”

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“A great product. Delivered super fast next day. Highly recommended.”

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“Excellent service. Communication and delivery spot on. Thank you”

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“Very quick delivery and exactly what was ordered top marks all round”

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“Good service. Delivered as ordered in excellent condition ahead of delivery date.”

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Thank you so much Medstead for your 5-star rating of Building Plastics Online Ltd. We’re glad to hear you had good service and that your order was delivered in excellent condition ahead of its delivery date! It also means a lot to us that you are a repeat customer, thank you for your continued loyalty and support!

“Delivered 1 bracket short, I emailed to inform them but did not receive a reply.”

Helpful Report

Hi, Apologies about this, please can you email customerservices@bpoltd.co.uk with your order number and we will look into this promptly. We cannot seem to find any email that states a missing bracket from you. Look forward to hearing from you. Regards, BPO Ltd

“Good quality cladding at the most competitive price. Quick delivery and great communications. I will definitely use again.”

Helpful Report

Thank you so much for your 5 star rating, Mike! We are very happy to hear that the quality of our cladding is what you are looking for, and that we also offer the most competitive price in town. We are also happy to hear that our delivery service was fast and the communications were great. We appreciate that you will be using our services again, and we look forward to seeing you again soon!

“I’ve still not received all of My order having already had two attempts.”

Helpful Report

Thank you so much for taking the time to let us know about your experience with Building Plastics Online Ltd. We sincerely apologize for the inconvenience caused with your order and understand how important it is for you to receive it as soon as possible. Could you tell us a bit more about what's happening with your order by sending an email to customerservices@bpoltd.co.uk? I’m sorry to hear you’ve still not received all of it having already had two attempts. Is there anything we can do to make things better? We look forward to hearing from you in due course.

“Good service and easy to return”

Helpful Report

Thank you so much Feras for your 5 star rating of Building Plastics Online Ltd! We are so pleased that you had a good experience with our company, especially considering that you are a returning customer. We appreciate your feedback of "Good service and easy to return" and we hope we can continue to offer great service in the future! Thank you for your support!

“Great price, quick reliable delivery, fitted perfect, will use again”

Helpful Report

Thank you so much Sarah for the 5 star rating. It was really appreciated and it really means a lot to us. Your kind words on great price, quick reliable delivery, fitted perfect, will use again are very much welcomed. We are delighted that you have chosen to use Building Plastics Online Ltd and we look forward to welcoming you as a returning customer.

“Good value got money and delivered before scheduled date - very happy”

Helpful Report

Thank you Roger for your 5 star rating and the kind words! We greatly appreciate your business and that you have returned to us for more quality products! It's always great to hear that "Good value got money and delivered before scheduled date - very happy" and we look forward to continuing to serve you in the future.

“Excellent service From start to finish. We forgot to put on delivery we emailed them and they sorted it out straight away for us. We ordered UPVC window sills and it was delivered next day.”

Helpful Report

Thank you so much for your 5 star rating of Building Plastics Online Ltd! We really appreciate you taking the time to share your positive experience with us - it's extremely gratifying to hear that our excellent service from start to finish was able to accommodate your needs and have your UPVC window sills delivered the next day! Thanks again for your support!

“I would recommend this company, good service, very prompt, and I am very pleased with the products I ordered. Thank you for your service.”

Helpful Report

Thank you for your kind words and the 5 star rating! We are thrilled that the products you ordered have brought such satisfaction. We highly appreciate your recommendation and are thankful that we put a smile on your face. Your satisfaction is our highest priority and we thank you for your service.

“Delivery arrived promptly and price was very reasonable. I am very pleased with the trims I ordered”

Helpful Report

Thank you so much for your 5 star rating of Building Plastics Online Ltd! We really appreciate your positive feedback that delivery arrived promptly and the price was very reasonable, as well as that you are pleased with the trims you ordered. It's great to know that you have had a successful experience with us, and we thank you for your kind words.

“Great quality product. I had to replace one bracket. They delivered it quickly. I would use them again in a heartbeat”

Helpful Report

“item once delivered was fine, but if you are in a rush for an item go somewhere else. Took over 2 weeks to get my item worse thing is i found out the depot they use is 10 minutes from my home. They did tell me they had tried to deliver which was untrue. I had to do all the chasing phone calls etc even though they said they would ring me. Price wise very pleased just getting the item. was my issue. I would have collected but was a 5 metre cill board.”

Helpful Report

Thank you very much for your feedback, Tim. We truly appreciate that you took the time to tell us about your experiences with Building Plastics Online Ltd. We are sorry that it took over a week for you to receive your item, and that we had misled you regarding the delivery process and that you had to do all the chasing phone calls to find out the status of your cill board. We understand the frustration that this may have caused. We strive to deliver exemplary customer service and experience and we would like to make things right. Could you tell us a bit more about your experience and how we can improve our services in the future? Your input would be deeply appreciated.

“Delivery well outside of guaranteed timeframe. Called 7 times to chase up and told, today, later today, first thing tomorrow, sometime today, not sure. Still not arrived. This is in spite of their recorded message touting how they are well connected and the UK's leading supplier. Will definitely be going elsewhere for future order and would recommend you stay clear.”

Helpful Report

Thank you so much, Clinton, for taking the time to provide us with feedback about your experience with Building Plastics Online Ltd. We are so sorry for the delivery delays and the missescommunications. We understand how frustrating these issues can be. We would be grateful if you could tell us a bit more about what happened. We want to ensure that this experience and any like this does not happen again. Your feedback and opinions are greatly valued and appreciated. We want to assure you that we do our best to deliver a superior product and customer service experience. There is still a chance to make things right and we hope that you will allow us the opportunity to do so. Thank you once again for your time and feedback.

“Fast delivery reasonable price will use again”

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“Great price and free delivery can’t go wrong. The driver phoned when the delivery was made to ask where we wanted the materials leaving and even closed the gate after himself. Very happy with the product and the service. Wouldn’t hesitate to use again or recommend.”

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Building Plastics Online Ltd is rated 4.4 based on 1,916 reviews