Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,925 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to size up and order what i needed, website was self-explanatory and all arrived quickly.”

Helpful Report

“Ordered some anthercite drip trim, the price was competitive but the postage cost was astronomical at £18 (trims cost £8.34 each). For that price I didn't get a confirmed delivery date and delivery itself took over a week. The trims were not packaged at all, just in a plastic bag allowing the trim to be scratched. Overall not a great experience.”

Helpful Report

Hi Imran, sorry to hear that you was not satisfied with the process. Thank you for your feedback. However, the items you purchased are normally used in conjunction with the ship lap cladding which if you spend over £70 delivery is free. The delivery cost is £18 as we get the exact amount charged to us and we do not make anything on delivery. The items in your case came hand delivered on our own vehicle from Unit 3 Chaul End Lane Luton LU4 8EZ which is less than 2 miles away so we do not need them to be wrapped and packaged. The delivery was made on 05/07/2019 which was on time with our delivery terms on our site 5 working days on this particular product as you ordered on the 28th June (Friday Evening). Once again thank you for reviewing us and we will endeavour to to make our service better in the future and pass your comments to our team around the country. Many Thanks, Building Plastics Online Ltd

“Still haven’t received my £115 order that I placed in the middle of June and no responses to any of my 4 emails! Very disappointed as it’s held my building project up by weeks now!”

Helpful Report

Hi Natalie, having looked into this I can confirm your order is still in the depot undelivered. However, I can confirm you ordered on 23rd June, we tried to deliver on the 28th June and we sent an email to that effect. When the delivery driver got to your property he called the mobile number on the order and got no answer and there was no place safe to leave the goods. We then tried to re-deliver the goods Tuesday/Wednesday last week and again had the same problems. I can however organise a re-delivery at your request on a day you would like when you are available if you would like to get in touch? I am sorry to hear that you are disappointed with our service but we can only can do so much when the customer is unavailable to take delivery. I look forward to hearing from you in regards to the re-delivery.

“Fast delivery good quality, exactly what I ordered at good price Would use them again”

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“Good quality and fast delivery! And great price too.”

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“Great fast service top product looks great no complaints highly recommended”

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“Fantastic prices, got everything I needed, good delivery. Highly recommend.”

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“Excellent service and products even phoned me to query my order in case I had ordered wrongly would definately use again and recommend. Teddy Williams”

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“Great Service”

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“Helpful staff and prompt delivery”

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“Very helpful on the telephone. Pleasant staff good quality products fast delivery. Very pleased with the purchase”

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“Brilliant service, delivered on third day after ordering Facias and guttering of a great standard Would recommend building plastics to anyone”

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“I shopped around and couldn't find the same product cheaper anywhere, web page was clear and easy to follow. When I needed assistance I also found it easy to make contact and have my issue resolved to my satisfaction. So all in all, I'm very happy with Building Plastics OL. Oh! and the items I ordered arrived exactly on the date and time I required.”

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“Good products and service. What's not to like. If I need theses services again they are the one's I'd use”

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“Awful service ordered it over a week ago can't get through on the phone just plays music , was told it had been dispatched then told the depo didn't have any in stock ...still waiting !!wouldnt recomend if like me you have people putting time aside to fit it for you and you have to keep telling it's still not here !”

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“Great service, the guys went above and beyond to make sure my order came on the required day. The customer service was excellent and very friendly. Would like to thank Antony in particular”

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“I recently bought lots of Anthracite fascia & soffits & black guttering which all arrived when they said. Both Building Plastics Online Ltd & Eurocell Hastings (who delivered everything) were great with their communications all the way through the whole process. Don't hesitate to buy online & get a great deal, much cheaper than anywhere else!! All round excellent service hence the ☆☆☆☆☆. Will definitely use again. Troy Archer, East Sussex.”

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“Thanks for an excellent service from Anthony O'Sullivan!”

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“As a DIYer not having access to trade accounts I found BPO to offer the best prices. Through no fault of BPO my order had anomalies that were efficiently dealt with by phone and email. I was kept informed of amended delivery dates. Good service and communication, thank you.”

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“Quick efficient service will use again”

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Building Plastics Online Ltd is rated 4.4 based on 1,925 reviews