Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,924 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

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“I placed an order for guttering on the 3rd July. The website indicated delivery 1-3 working days. To date, i am still waiting for delivery with no communication whatsoever from building plastics to advise on the status of the delivery or reason for the delay. I have tried calling building plastics with nobody answering the calls and sent emails with no response received. The company should not be promising delivery lead times that it cannot meet and creating a situation whereby they cannot be contacted. i will not be using this company again nor recommending to my friends and colleagues unless this matter is resolved very quickly. I'm not one to provide negative feedback especially in the current climate, but i'm disappointed at the total lack of response and communication from building plastics. I will be contacting the local trading standards office if i don't here from them soon.”

Helpful Report

“Zero customer service! Cant get hold of anyone on the phone, email or chat! I ordered from this company almost a month ago and there website said deliveries would be within3-5 working day i understand the current climate but I received an email saying it would be delivered on the 26th june. No deliver, no communications absolutely nothing! This job then created a leak and was needed to be done asap so I had to use another supplier and have someone do the job for me. I have been trying to get in touch to cancel the order and I can not get hold of any one what so ever. So unprofessional and I will be soon forced to take further legal action if I continue to be ignored!!! AVOID AT ALL COST IF YOU DON'T WANT TO BE ROBBED!”

Helpful Report

Hi Micky, Sorry to hear that you have not been able to get in touch, I have cancelled the order and refunded the amount you paid. At the moment we are experiencing high call volumes and online chats so we try to answer all of them but it is taking time. Thank you for your feedback. BPOltd

“I ordered on 20th June 2020. 4-5 day delivery. Notes updated 10 days later saying it was delayed/to be confirmed. No answer on phone, email or messages on order. Payment taken and still no sign of if and when will be delivered. i have asked for a refund but no news on that. i understand the impacts of COVID, but surely prioritisation at least minimal follow up with orders as they came in would be the least i could expect, or auto cancelling and refunding the orders. DELIVERY STILL NOT ARRIVED!”

Helpful Report

Hi Mr Fox, We do state on our delivery page that on the site that due to COVID 19 deliveries are impacted and taking longer than normal. However, I understand that your order is quite old. I have spoken to the depot in your area and 10 minutes prior to your review I got the information that your order is out for delivery tomorrow 09/07/2020. We are now seeing the backlog clearing and believe deliveries will be back to normal by next week. I hope this clears things up and thank you for your patience. Regards, BPOltd

“Easy site to navigate, great prices, product, communication and fast delivery. Will certainly use again and highly recommend.”

Helpful Report

Hi Peter, Thank you for your feedback, much appreciated. BPO LTD

“Cancellation of Order #40064 but still delivery attempt made. Like many here I placed an order weeks ago. I have then (around 9 times at least) sent emails and messages to cancel the order (first email sent an hour after order was placed) only to now have a note saying it's out for delivery. I'm guessing they don't read emails or messages. I could not get hold of them on the phone either. This order has been refused delivery and retuned . As of today I have sent another email to your finance department stating I expect a return email letting me know when I shall be getting my refund. If this email doesn't arrive within 24 hours a charge back will be started. I hope the refund is forthcoming quicker than the cancelled order otherwise a charge back from my bank/WorldPay will have to be instructed. Extremely poor after sales service with not one reply to ANY of the emails/messages sent. Would I use again........ unfortunately, that will have to be a no. ***UPDATE***UPDATE***UPDATE So no surprise that I didn't get a reply to my email concerning my refund. WHERE IS MY REFUND!!!!!”

Helpful Report

“Like nearly everyone else post Pandemic I ordered roof supplies with this company as they had promised a quick delivery as I had a roof to repair for my business reopening on July 3rd. Ordered on the 18th June and received an email confirming my order. Since then I’ve heard nothing - I’ve tried the online chat, emails and constant daily calling whereby no one answers the phone. If I just had confirmation my order would be delivered I’d probably be happy enough but all I’m getting is radio silence. Today I’m going to have to order from somewhere else and then go through the pain of trying to get a refund. Post pandemic my business doesn’t have over £500 to throw about and wait weeks for a refund. Shocking service and communication. I can’t even cancel my order - I know it’s just going to arrive on my doorstep in the next month and then I have no way of getting a refund. Avoid!!!! No I won’t review my review - I paid an extra £120 for it to be delivered to Northern Ireland as instructed. I have never received a email stating you don’t deliver to N.Ireland..... This is the one and only email you sent me! Explain that? Hi Robert, Your order has been processed and is ready to be dispatched. We'll send you another email when your order is on its way! Thank you for your understanding and co-operation. Stay safe, All at Building Plastics Online Ltd Date: 18-06-2020 00:48 Payment Method: Debit/Credit Card Via Worldpay Delivery: NI - £120 Payment Status: Paid”

Helpful Report

Hi Robert, We do not deliver to Northern Ireland, we sent you an email the day after you ordering this stating that a refund has been given the same day. It states quite clearly on the website we do not deliver to your area. I hope this helps.

“Placed Order in May. Payment was taken immediately. Had a mail to say my order was ready for dispatch on the 4th June. I then had another Email on the 11th June to say expected delivery will be on the 18/19th June. Nothing arrived. I have tried emails , telephone calls and the online messaging with no response from any one of these. I understand the problems with Corona virus and have taken note of the comments on their website, but to completely ignore all my efforts for an update is no way to run a business. I will wait till the end of the week for a solution or I will have to start to take steps for a refund Received my order on the 7th July. Very pleased with the quality of the product and would use BP Online again. It was just a pity that the communication during the lock down was so poor. Otherwise I would recommend BP online to anyone”

Helpful Report

“Customer service has been appalling. Placed an order on 31/05/20 in the assumption that it would be delivered in the time frame stated on the website. Heard nothing for 2 weeks even though tried to ring, email and do the online chat only to recieve an email saying that they will have an update on when order will dispatched between 11am on the Friday and 9am on the Monday morning. Monday came still nothing. Decided that as needed the material on the order the following weekend that we would order elsewhere. So emailed saying that we wanna cancel order and again no reply even though on the order online it shows that we had asked to cancel. Tried ringing numerous times again still nothing. Then 4 weeks after the order have email saying it’s been dispatched. Again emailed straight back saying we had asked to cancel again nothing. Get home from work and the order has arrived delivered by the same company who had ordered second lot from (and they delivered that in 2 days of ordering from them). Now I’m still trying to contact this company to get the order collected and a refund but still no answer. Actually waiting on the phone as I write this review. Would I use this company again never. I know there’s a pandemic going on but if one company can deliver within 48hrs and another can’t using the same company there is something wrong. If anyone from this company would like to reply to me it would be very helpful and hopefully can sort out these issues”

Helpful Report

“Order number 38591 Order placed 14/06/2020 long delay in receiving the cladding. I contacted them via online chat and spoke to Calum who explained that the local vendor who they are using to dispatch the products hadn't advised them that the Products are out of stock due to suppliers. The products where delivered within a couple of days of communication, and look brilliant now fitted.”

Helpful Report

“I ordered soffit boards on 21 May, the day they were coming out of lockdown. Nothing heard for 2 weeks so emailed them, only to receive the standard reply that everybody else received. Numerous further emails resulted in similar standard replies and no personal reply specific to my order. Not able to get through on the 'phone. Update 8 July: Just about to go to my credit card company for a charge-back (which I told them I'd be doing) and, surprise, surprise, delivery was the next day - almost 7 weeks after my order! Excuse was that they had ordered from a local branch of Eurocell on 28 May but they failed to deliver. However, it doesn't excuse the fact that nobody at Building Plastics Online bothered to check despite all of my emails chasing it up. Ordering from local companies and then forgetting about it may have worked for Building Plastics Online in the past but anybody could see it wouldn't work with the pandemic situation. Despite that, they continued to take new orders yet failed to handle all of the issues with existing orders and simply lost sight of the fact that customers were complaining about orders not received. They cannot put all of the blame on the pandemic and local companies failing to deliver. Better management would have addressed this and, at the very least, would have ensured there was good communication with customers. It would also have prevented a lot of the negative reviews, which virtually all relate to that lack of communication. They may be cheap but I'll pay a bit more and order in future from a local company I know to be trustworthy. I've done that more recently for similar products and received them within a few days.”

Helpful Report

“Order# 37808 I ordered on 11th June and received an email on 16th June saying delivery would be on Wed 17th June. The delivery never came, I tried emailing and messaging the company through their website but they did not reply to any of them. Also phoned many times and they never answered once. As they didn't deliver or respond to many attempts at contacting them and after seeing other reviews on here I initiated a charge back with my bank and left a negative review. In reply to your response there was someone at home all day last Thursday but I can also confirm I am available for delivery today. Update. Order was delivered June 25 I am happy with the price and quality of the goods. It is just the communication that let's this company down. If only you would reply emails/phone like you did when I left a review on here I would have been happy and left a good review.”

Helpful Report

Hi Matthew Ruckledge, We have tried to deliver Last Thursday to you but no-one was in to accept the delivery. I have spoken to the depot in Leeds and they have said it was going to be delivered again today so please advise if you are available. Hope this helps clear up any misunderstanding.

“Order #37809 As a very understanding business operator, it would take me a long way to write a negative review about any business. Ordering process - no isse Delivery - Received multiple updates Aftercare Service - the most important part of the process - Awful No replies to emails No one wants to pick up the phone (over 14 day PERIOD!!) False updates via email £400 order has cost me more in re-arranging contractors.”

Helpful Report

“Order 32305, DO NOT ORDER FROM THIS COMPANY, This is the worst communicating company I’ve ever had to deal with, I fully understand the problems occurred with Coronavirus at the moment, I placed my order on 24th May, I received an email stating they’re very busy with a back log and are having staff in over the weekend and won’t be answering the phones, that’s ok I understand that, then communication stopped until I got an email and all it said was, eta, then I got 2 on 11th of June saying you’re items have been dispatched and will be delivered Friday 12th June, excellent I thought, wrong! No delivery arrived and since that day I’ve heard nothing, I’ve emailed or messaged through there website every day, and I’ve not had a single response, I managed to track down the office space they’re working out of and spoke to the lady who they rent it from, she was very helpful and said they are genuine people, this did reassure me but still nothing, so are they genuine or con merchants that take the money and don’t deliver the goods, I’ve noticed the poor reviews on io lately and their responses, the last one was from a Veronica which surely is a made up review? I can’t believe anyone could give them a positive review at the moment, come on guys I’d like a response but what I really want is my cladding, Good morning, I’m responding through here as you don’t respond to emails or the message system on your website, if you had responded it would of been so much easier, this morning 25th June the order turned up, I’ve returned it as I’ve ordered the materials from somewhere else because you never contacted me or returned my phone calls so I had no option to think it’s not coming, unfortunately I received notification after the driver arrived that you’d responded to me on, very strange if of thought it easier by direct email or phone, anyway I’ve already started the process of a chargeback through my bank for a refund again I feel I had no other option as I was hearing nothing, you could speed up the process and just refund my straight away, I won’t be changing my review as requested as I feel this is a true representation of what’s happened, I’ll await a response Order 32305 Paul Thompson”

Helpful Report

Hi Paul, I have spoken to our agent in the area and I simply have not got an answer to why they did not deliver on the day they said they would. However, they have said that they will be with you by 12pm tomorrow. We was under the impression this was all delivered and can only apologise for this. Please accept my sincere apologies. I can confirm we are not "CON ARTISTS" and ou reviews are genuine and were pretty good until the Global Pandemice which has taken its toll on our business and we have had to change quickly the way we do things. I hope this helps you understand a little more.

“I placed an order on may 23rd and it still hasn't been delivered, I've emailed asking for a refund and had no reply. Waste of time and money.”

Helpful Report

“Placed order. Received email saying delivery on 15 June. No delivery arrived. Every email been ignored. No contact. No answer on phone. No answer from emails. Took me to leave review for contact to be made. Now spoken to delivery company only now as contact info provided who were absolutely 100% more than helpful.”

Helpful Report

“company is responding to emails they seem to be extremely busy with the worldwide pandemic but are responding.”

Helpful Report

Hi Peter, I have spoken to the Hayes depot and they are struggling and down to one van and driver, they will be out with your order today and this will be around dinner time. I assure you the company is not a CON as you have stated and we are just extremely busy and as stated on the website deliveries are taking slightly longer than we would like. As for not answering emails, We was actually dealing in replying to you from the email you sent at 9:21 am as we have only been open 21 minutes and then in the meantime you posted this review. I hope this has sorted things for you and I would like to just let you know that we do state heavily not to arrange any trades to carry out works until we have delivered and you have checked your order. I hope this helps, thank you for your patience and valued custom. Building Plastics Online Ltd

“Ordered 25th May, still no idea when delivery will be. Emailed numerous times, called numerous times with NO response. In your introduction you offer fast delivery service, great customer service, prompt delivery and responsive service - you have offered me NONE OF THESE!”

Helpful Report

“I order on 3 June I received a email on 11 June telling me that they would confirm the delivery date between 11and 15 by9am Today is the 16 nothing I send email nothing what going on”

Helpful Report

“Ordered nearly four weeks ago loads generic emails no phone lines just American voice when ordered it stated five working days nothing about delay due to virus it’s now nearly four weeks i was given date of 15/16 June have waited in two days and nothing I’m very concerned for my money I should have bought it locally not worth the stress I shall be going trading standards tomorrow”

Helpful Report

“UPDATE: After posting this review I finally received a response stating a refund had been issued. And further asking me to ammend/remove my review. 1 month later, refund has not arrived and they're back to ignoring all correspondence. And yes, every week the phoneline has a message saying it is closed for a week due to COVID/catching up with orders. Thats 2 months now they're phone lines have been closed, not a week. Frankly getting beyond a joke now. Caveat Emptor. Original Review: Taken money two weeks ago, haven't delivered, haven't responded to emails, phone line is always closed. I purchased from www .plasticbuildingsupplies. com. Received a status update saying "dispatched" ETA 4th June. Been two weeks now and still no product. Phone lines are closed. Have emailed several times without a response. Have used their web messaging system and again no response. Looking at companies house, they only formed last year. A previous company associated with one of the directors (NWS-UK LTD) liquidated last year after a short time trading. Now VERY concerned.”

Helpful Report

Dear Mr Bansi, We apologise that you feel the way you do regarding your order. Since Covid - 19 we have been inundated with orders which we are currently trying to get orders out of the door ASAP, however you order is for a 7 meter long sheet which our suppliers are struggling to get to you as their vehicles are experiencing difficulties with volumes of orders. This has been unprecedented and we are doing our best to combat delays and get goods to all our valued customers. I appreciate your patience and we understand your frustration but we are currently experiencing a little longer lead times than normal. However, as you have requested a refund we have done this immediately at your request. Many Thanks, Building Plastics Team

Building Plastics Online Ltd is rated 4.4 based on 1,924 reviews