Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,924 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service the item's I asked were delivered in good time! And the delivery driver was very helpful, and a cheerful attitude 10/10.”

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“Quick and efficient very helpful driver definitely use again”

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Hi Edith, Thank you for the review much appreciated and hope you enjoy your products. Regards, BPO Ltd

“Very reasonably priced plastics, once brought to there attention they rectified an order issue very quickly. Would recommend & use again.”

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Hi Joss, Thank you for your review. I understand the issue you have had with the one pack of external corners which we was notified one week after delivery. I will ask CS to look into this ASAP and sort the issue out if they have not already picked up on the email only sent on Friday 4th. Sorry for any inconvenience. Building Plastics Online Ltd

Hi Joss, I have tried to call you regarding the issue with the order. Th CS team has looked into this and can confirm that the external corners were a picking error so the Uckfield depot will be contacting you directly to rectify. Once again apologies for any inconvenience caused. Regards, Building Plastics Online Ltd

Hi, Thank you for the review change. Regards, BPOltd

“Great price as usual. Delivery time good.”

Helpful Report

“DO NOT USE THIS COMPANY. They are a scam. I purchased from them on the 13th of June and received an acknowledgement email on the 17th June stating my order had been dispatched, then absolutely nothing. This is when I found out they do not answering calls or emails. I e-mailed them on the 11th July asking about the order, then called a few times, no answer. E-mailed again on the 18th July asking to cancel. No response. Calls are not answered at all. They have taken my money, my bathroom is still unfinished after nearly 3 months, I no longer have access to a plumber - he's been cancelled twice and I had to pay him for wasting his time. I need this order to be cancelled so I can buy it elsewhere. I find it appalling that the company doesn't honour orders, has tenacity to send out a dispatch e-mail then doesn't respond to e-mails or answer the phone. And they are STILL accepting orders from people and taking their money. This is a complete disgrace. I have read the reviews on here and it is the same story.”

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“Excellent price and quality goods. Customer service couldn’t have been better! Really pleased :-)”

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“Very good quality fascia board and fitting. Very pleased.”

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“Excellently surprised at the prices ordering through Plastics Online Ltd when compared with the quality of the products. The fascia capping I ordered was delivered by Eurocell who were stating much higher prices on their own website. The speed of the delivery was excellent also. Had a bit of a wobble when I needed to change my order and could not get anyone to answer the phone, but eventually got through and changes made with courtesy and ease, delivered 3 days later.”

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“Please do not use this company - unless you want to be robbed! They have taken our money and not delivered the products we've paid for. I have spent hours trying to contact them on the telephone, with no reply. I have also sent them 2 emails - again with no response. I have today issued legal proceedings against them. DO NOT USE THIS COMPANY!”

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“Received my purchase in good condition, fittings were for a 150 but realised they adjusted to 100 with the exception of the exterior corners which will have to be cut to fit, so apart from that everything is A. O. K. Thank you.”

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“Made an order then read the reviews, made me very hesitant so tried to call, took me quite a while to get through but once I did Anthony answered my queries and put my mind to rest! Order was placed Thursday and received (in Scotland) Tuesday morning 9am!! Would defo recommend this company! Note to self “don’t believe everything you read” Thank you Building Plastics Online”

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Hi ToniAnn, Thank you for your review and kind words. Regards, BPO Ltd

“Slight delay on delivery but not any fault of this company just the times we live in at the moment, helpfull polite delivery person product as should be.”

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“Great service, delivered when they said they would and at brilliant prices as well”

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“Fantastic customer service kept me informed all the way and received quicker than I would have thought given the current climate. Will recommend and use again”

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“Quick efficient and also great products delivered earlier than stated, great delivery man very helpful.”

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“Very quick delivery and will definitely use again”

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Hi Marie, Thank you for the review. It has been very difficult over the past few months but we are finally getting some normality back. Hope you enjoy the products. Many Thanks, Building Plastics Online Ltd

“I paid you £560 in March for soffits and fascias that were never delivered. You dont reply to my emails and your phone is never answered. This is disgusting.What is your game? I sent the above review and got an invitation to email BPO, who would look into matters. Of couse, this was to show an answer on the reviews website and they have not responded to my email, let alone given me a refund”

Helpful Report

Hi Mark, Sorry to hear about this, if you would like to contact me directly on the email customerservices@bpoltd.co.uk I will look into this straight away for you. Many Thanks, BPO Ltd

“Beware of using Building Plastics Online. I have used BPO before without any issues but this last order I now regret placing. Firstly, although they advertise PayPal as a payment method, this wasn't available at point of pay only WorldPay which is not the same. I received an order acknowledgement email with an ETA of 27/07/20. It still hadn't arrived a week after this. After trying numerous times to contact BPO I finally got through. They returned the call to tell me it would arrive the next day, Wednesday. It still didn't and as I found out that the order was coming directly from my local Eurocell store. I called Eurocell directly later that afternoon. They said it was on the lorry but would be delivered the following day, Thursday. As it still hadn't arrived by mid afternoon and couldn't get an answer on the phone I got in my car and went to Eurocell. I got an apology but was shocked when they said they couldn't deliver it as BPO hadn't paid them. Apparently this has happened before with this company. I was desperate for my order so I tried to call but after waiting 10 minutes listening to a recorded message saying "my call will be answered shortly", I emailed BPO asking them to call or email me by midday on the Friday or I would cancel the order. I didn't hear from them so I cancelled with BPO and paid Eurocell myself. They kindly gave me a good rate but I am waiting to see if BPO honour their 30 day refund guarantee. I'm not holding my breath as it's been 13 days since I cancelled and I still haven't heard back from them. I'll probably end up having to go to the small claims court. Pandemic or not, this is no way to run a business. I don't even think that they hold any stock but sell other peoples products. They are nearly impossible to contact. You are better off going directly to the main supplier and negotiating a rate for yourself.”

Helpful Report

Hi Paul, Sorry for the service you have received. We were constantly trying to get the order dispatched from the depot along with several other orders they have for ourselves. I can honestly say we have issues with this depot and the fact that your order was not delivered was simply down to the inept attitude of the staff in this depot. I can confirm that the refund has been processed at your request. I hope you understand due to the current climate that we are extremely busy and the phone lines do take a while to answer. Many Thanks, Building Plastics Online Ltd

“Quick and efficient.”

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“Ordered cladding on 22/07/20, was sent email saying delivery will be week commencing 27/07/20, nothing turned up! Sent numerous email but they won't reply and they don't answer the phone ever! Disgusting customer service! They have basically stole my money!”

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Building Plastics Online Ltd is rated 4.4 based on 1,924 reviews