Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,925 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Tell us how Building Plastics Online Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a business owner myself, I hate giving one star reviews but having placed our order nearly one month ago, and despite numerous delivery dates being promised, we still have not received the goods. Consequently we’ve had to order from another supplier and cancel this order (awaiting refund). Very disappointed as the prices are good but service is rubbish. Don’t order unless you can afford to wait forever for delivery..😡”

Helpful Report

Hi John, Thank you for your review, we have tried to deliver to you 21/10/2019 and you was updated to this effect. There was no-one on site and the number we had for you no-one answered. We were awaiting the response from you to get in touch so we could re deliver when someone was there. Sorry for any inconvenience caused. Regards, BPOltd

“So late delivery. Missing stuff from delivery. They don't pick up phones. Phone bell shows, not UK number. Very bad experience.”

Helpful Report

“May be good price wise but very bad in delivery. Promised for Tuesday, lorry brake down Wednesday its gonna be Thursday, still waiting.”

Helpful Report

“Fast and easy delivery I have had hygienic sheets from various suppliers these have been the easiest to work with”

Helpful Report

“I had a few problems with my order but after a phone call it was quickly sorted out. My delivery arrived whilst I was out so they left the items in a secure place as I had requested. Overall I'm pleased with my purchase and the price I paid. I will certainly look at this company again for any future products.”

Helpful Report

“Order placed 02.10, ETA Wednesday 9th October TBC Tuesday 8th October ; then 10.10 Delivery depot in Guildford doesn't have stock of corner packs. Due in on Monday 14th for delivery same day or Tuesday 15th latest. Apologies for the delay then 16.10 Your order has been dispatched and is on its way to you. DEL - 17/10/2019 First Drop 8am - 9am then on 17.10 P.M. I've been advised the materials are on the van and out for delivery 18.10 - after no delivery and another 2 phonecalls I still don't know where my order is going to be delivered. We have the trades on site waiting to finish the job and I have no idea when the materials will be be delivered after 16 days from ordering. I understand a one star review is detrimental for your business but so is your poor service for ours.”

Helpful Report

Dear Lucian, I am very sorry about this and believe it has now reached site this morning as we discussed on Friday. We did try to deliver last week when we said but we couldn't find the address on the campus and also we were having problems with the depot. This being said we apologise for the extended delivery time on this order. Regards, Anthony

“Excellent service and a very competitive price. Will definitely recommend BPO ltd.”

Helpful Report

“Well the courier needs to learn some social skills when dealing with people. He dumped my skirting outside and didn’t even help me bring it indoors knowing it was 5 metres long. Didn’t acknowledge if everything was ok and then just went without communicating with me or leaving me with an invoice to check the order. The worst delivery guy I’ve ever witnessed. Shocking.”

Helpful Report

Hi Kirsty, I feel the one star review is really harsh. We delivered the goods on time and updated you along the way and the goods were delivered with no delivery charge so FREE. The price is half the price you can buy anywhere else and the product is great. As for the bringing it indoors the drivers are not insured to do this so they do not generally tend to go into the property although some do. As I stated to you I have informed the Depot Manager and the regional Manager of your complaint but I feel that this is rather a strong review and not a true one based on the full experience you had with us. Please feel free to contact me direct;ly if you wish to discuss this further. Many Thanks, Anthony

“still waiting order 4/10/2019 not very quick delivering”

Building Plastics Online Ltd 1 star review on 16th October 2019

Helpful Report

Hi Keith, I would like to ask that you stop leaving reviews on our review platform, this has a damaging effect on our online business and is rather unfair. Looking into this there has been problems with your order and these problems have been highlighted to you and updated through the order system. Unfortunately one of the items has had to be brought into depot specially. Leaving a review everyday will not make it come any quicker, so please stop doing what you feel to be okay as its defamatory and slanderous neither to mention untrue. We have kept you informed along the way and you could have cancelled the order for a full refund at any time, you have not at any time emailed or contacted us through calling other than just writing a review twice. I have attached a timeline to show that you were in fact updated that you state you were not. Please feel free to contact me on this matter. Anthony

“Very quick service, helpful delivery driver.”

Helpful Report

“The process from start to finish was flawless and straightforward forward delivery man was nice and courteous Thankyou”

Helpful Report

“as a first timer and a female looking to purchase building materials , i was pleasantly surprise by the service i received from Anthony O'Sullivan. he talked me through the materials i needed and made sure that i had everything i needed for the job . Delivery was prompt and the driver was very polite and efficient. I would highly recommend building plastics online . Excellent Service.”

Helpful Report

“Super quality very competitive prices great customer support Unfortunately long delays on delivery due to out of stock on some Items will definitely deal with this firm in future many thanks Regards Chris's Geary”

Helpful Report

Hi Chris, Sorry for the slight delay on your order but good to see you understand on how it works. great that you like the service and product. Best Wishes, Building Plastics Online Ltd

“Great product great price and quick delivery what more could you ask for”

Helpful Report

Hi Steve, Thank you for your review. Building Plastics Online Ltd

“Looking forward to working with you in future successfully.”

Helpful Report

Hi Alex, I am sorry for the delay on your order but I have to say that it was only 2 weeks not three weeks as you have sated. However, I need to state the facts on here. You were informed 3 times that the order was waiting for the 300mm Vented soffit board in Anthracite as there was a shortage at the time. We gave you 2 other options at this time but you said you required the vented 300mm soffit and did not want to change. Only on 04/10/2019 when you called you said that at that point you where ready to change it and then we had to arrange the depot to collect the changed items on Monday & Tuesday with a view to deliver them this morning which you were informed of and has been done. Please accept my apologies if you feel that the situation has been handled wrongly, but I feel this review does not reflect true circumstance of your order process with us. Regards, Building Plastics Online Ltd

“The product great and price great but delivery and parts missing don't help.”

Helpful Report

Hi Scott, Thank you for your review, we sent the order to you for the skirting board but unfortunately a month after you ordered you informed us today that the external corner pack were not there. We do advise that you check the delivery before you arrange the contractors for installation which has happened in this case. As you are aware you have contacted the depot and you understand there is no stock of the goods in the area. In light of this I will rectify the situation for you and drive to a depot local to me collect them and post them in tonight's post for delivery tomorrow. Let me know if you this is ok for you. Sorry for any inconvenience caused. Regards, Anthony

“Great service and price!!”

Helpful Report

Hi Paul, Thank you glad you enjoyed the service. Regards, Anthony

“All items spot on no problems”

Helpful Report

Hi, Thank you for your great feedback, always nice to see our customers happy. Regards, Anthony

“Pricing was very competitive. Only thing that could be improved is that delivery information was vague at time of order stating 1-5 days. My order arrived on day 5, but I only found that out on day 4 when they emailed to say it had shipped. So highly recommended if you are ordering a week in advance of when you need it.”

Helpful Report

Hi Iain, Thank you for your feedback, since your order we have slightly changed the order update system which helps our customers locate where their order is more efficiently from now on. Kind Regards, Anthony

“Excellent, Good communication, And delivery Spot On. Thanks.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 1,925 reviews