Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,885 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

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“Hi Stephen Smith, Unfortunately as this order has exceeded the time frame we have for our returns policy on our website. I apologize for the damage you have on the products but we are unable to replace them free of charge due to this. Kind Regards, Matthew Bagley Perkins Is the response I got to my problem Dear Sir Please find attached my invoice 125806 and 3 photos off my problem On just one of the CB30064 boards is a problem, unfortunately I did not find this fault until I had cut glued and nailed the board in place. When I peeled off the protective plastic I saw that a few large areas of the board had patches of the finish missing, and to add to the problem the top glossy finish came away with the plastic, you can see this in one of the photos. What makes this fault more noticeable is I live in a bungalow so I only have to look up about two foot to see it :( kind regards Stephen Smith”

Helpful Report

Hi Stephen, Thank you for taking the time to leave us a review. Having looked into this further, we must consider a few considerations. 1. You have installed the items you ordered. 2. The items have been in your possession for two months before reporting any faults. 3. The items have been left outside, open to the elements, with the film on in the sun. This is what happens when this is done. According to our T & Cs, we are not able to exchange the used items. Hope this helps clear any confusion. Regards, BPO LTD

“Very good price compare to others.”

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“A fraction of the price of going to eurocell direct and delivery was quick”

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“Thank you”

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“Excellent service, kept up to date with delivery and the prices are fantastic. Almost half the price of Eurocell products and no delivery charges. I will definitely be back for more.”

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“First class service”

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“product arrived flat - impressive, given it is 5m long - and in great shape. Thankyou”

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“Product great, delivery date slipped with no revised communication on new date.”

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“I don’t normally leave bad reviews but I was particularly annoyed with my latest order from Building Plastics Online. My order was confirmed immediately as you would expect. I was then sent an email to say my local depot would be in touch with a delivery date. A week passed and I didn’t hear anything. I tried to contact Building Plastics by raising a customer service ticket through their website where it said they would aim to get back to me within 24 hours. I heard nothing so raised another ticket. Again nobody replied to me. Almost 2 weeks had passed since my order at this point. I then decided to call. After an hour waiting on hold in a queue I finally got through to someone. They were actually very helpful and contacted the local branch for me. They were able to give me a delivery day which was I was happy with. The local depot then contacted me to say they didn’t have everything in stock and I would have to wait an extra day. That day came and went and then so did another. I managed to get hold of them and they said it would finally be delivered on Monday (which it was , thankfully). I mostly disappointed about the lack of communication. If I had been told at the start I would need to wait 3 weeks then I would of gone somewhere else. I would say however that Building Plastics prices are very competitive, so I was happy with that at least.”

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“The service I received was excellent from start to finish. The window board and trim arrived in very good condition.”

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“Everything ok”

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“Excellent service all good quality will definitely be buying again thanks so much”

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“Building Plastics Online delivered my order from their local supplier in Birkenhead, with whom I have had issues in the past. I had to ring their head office to follow up on the delivery as I hadn't got a delivery schedule from the local supplier. All my order items were in anthracite but the poly top pins sent were white! I again contacted the head office to complain and the lad I spoke to said he would send an email to my local store to get them to change them immediately, I am still waiting, and I have had to purchase the correct colour poly top pins elsewhere. Very poor service.”

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“Not received my order”

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“Worked out perfectly. I ordered some facia for a shed project. It was a good material to work with. Easy to cut to length and looks smart. Swift delivery too.”

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“Super fast delivery , will be my go-to plastic distributors from now on.”

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“Product was fine but I should just have gone to the local Eurocell and paid a few pounds more as they are the ones who actually delivered it 4 days after I was told it was on the van on it's way to me and I had arranged fitting! Customer Service was always a queue and even when assured the driver was on the way and would call when he was an hour away nothing was actually delivered!”

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“Really a very very bad experience in my whole experience. Giving fake delivery dates and delivering after long weeks. No proper customer service. No proper customer online calls. Really a very frustrating experience. Please don't try this website for any rainwater goods order.”

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“Put order in no update that was out of stock until I called had wait another couple days for my delivery which turned out was only a few miles from me”

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“Communication with this company was very bad. I received an email to tell me my order was going to be delivered on a Monday. Waited in all day but no delivery. I phoned them on the Tuesday and I was told they would look into it and phone me back. No phone call that day! Basically I phoned every day and every time I was told I would have a delivery the next day. In the end I received the order 8 days after the original delivery date. That is not a good way to treat your customers.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 1,885 reviews