Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,924 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,924 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible They take your money then spin you along. Generic emails , no one answering phone just an American recorded message & no proper replies just a standard fobbiing off. & pretext they are catching up after Covid . excuses excuses Website changes the date for delays Don’t use waited weeks for nothing no reply or delivery date”

Helpful Report

Dear Karen, We have sorted the order out and is getting delivered tomorrow, we apologise due to the circumstances that deliveries are taking longer than we expect at the moment. I hope this helps. Thank you for your patience. Building Plastics Online Ltd

“Excellent service 5 star ordered skirting boards came this morning top quality items and Excellent price will be recommending to friends and family thank you”

Helpful Report

“Ordered on the 8th of June for a 1-3 day delivery which the website states. I emailed on the 11th June, 13th June and today 16th to get no response. Their phone lines are disconnected due to covid but they say they respond to emails ASAP. Utter rubbish and the most unreliable company I have ever come across”

Helpful Report

“Order placed on 20th May, now is 15th June. Nothing has arrived, they never answer their phones, no response to my emails, no response to my voicemails. This company is an absolute joke! AVOID LIKE THE PLAGUE!”

Helpful Report

“Communication terrible, delivery over 3 weeks (I will cut some slack due to shutdown) but when it did arrive it was the wrong size of sheets and the wrong thickness, the paperwork didn't match the delivery or my order the only thing that they got right was they managed to count to 3 and got the right number of sheets. Still waiting for an answer to my online communications and email regarding sorting this mess out....I could be a while. I would recommend anyone thinking of using this company go elsewhere.”

Helpful Report

“My items were ordered end of May .I still have no date or any apologies or when I am likely to get the items .I have been waiting now for three weeks. I cannot get hold of anybody by phone and you seem to ignore my e mails to you No I would not recommend you”

Helpful Report

“Placed order on the 19th of may had a email to say it would be delivered on the 10th of june still haven't received it I have sent them 3 emails to different email addresses and tried calling them and have still had no response”

Helpful Report

“18th May - Order 30479 placed. 4th June - Enquired about delivery and told next day being 5th. I asked to add to order and that was no problem and could be delivered 5th too 5th June - no delivery 8th June - told shortage and delivery now 12th June 12th June only original part of order delivered - depot never received line for additional items I have phoned, no-one ever answers let alone answer my message; I have emailed with no response; I have messaged online and again no response. This despite them claiming to be working over the weekend to clear backlogs. 15 June - I have left a voice message to cancel the balance of the order and claim a refund Their website is good; prices are good; service is non-existent”

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“Excellent my order arrived quicker than I realised.”

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“Fantastic service ordered 1st June delivered 9th June even under all the circumstances we are in at the moment received loads of emails to keep me posted and upto speed with my order in my opinion no more could have been done great service and will be recommending to all that needs this material”

Helpful Report

“I haven't yet received my order, however I wanted to write a review now and stipulate how brilliant Building Plastics Online service actually is. Albeit, I have not spoken with them over the phone, they have remained in constant contact with me (every other day via email) keeping me up to date with what is happening with my order and their plans to speed things up. I.e. closing phone lines and having weekend workers to be more efficient. They aren't obliged to keep us in the loop until the order had been dispatched, yet they have continuously. As a complaint handler for insurance, I understand the difficulty with these particular processes. Building Plastics have been fantastic. *****”

Helpful Report

“Excellent well worth using this company, delivered my order without any fuss. The delivery driver was very cautious & helpful.”

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“Thank you for keeping me informed thank you for all your help sandra”

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“Superb service and price. Will definitely be using again thanks”

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“Great find on tge web. Fantastic quality and price. Thanks”

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“The product is excellent - great communication with Building Plastics - delivery was very prompt - very impressed”

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“Great prices, great product, will definitely use again”

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“great service, great prices. very pleased thank you.”

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“Very easy to find what I wanted on website. Dispite the covid 19 lockdown I was kept well informed of progress of my order. Thank you”

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“very good company and products with nice easy web site to use”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 1,924 reviews