Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 1,821 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

anthony@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product quick delivery”

Helpful Report

“Still waiting for my prepaid order 10 days after ordering on 31/3/24. Your post order contact for customers is appalling. Basically ignoring all contact by customers. All you get , no matter what time you call is a pre recorded message. I did get a reply from customer services, once via e mail, which didn't do me any good, as I still am waiting for my order to be delivered.”

Helpful Report

Dear Clive,Thank you so much for taking the time to provide your feedback on your experience with Building Plastics Online Ltd. We greatly appreciate your honest input and we apologize for the inconvenience caused. We are truly sorry that you have been waiting for your prepaid order for 10 days since your order on 31/3/24. We understand that our post order contact for customers has not met your expectations and that you felt ignored when trying to reach out to us. We sincerely apologize for any frustration this may have caused. We apologize for the delay in delivering your order even after a reply from our customer services team via email. This is certainly not the level of service we strive for, and we deeply regret any inconvenience this has caused you. We genuinely value your business and would like to make things right. We kindly request your assistance in helping us improve by providing some insights on how we can address the issues you have encountered. Your feedback is important to us, and we will take immediate steps to rectify the situation. Once again, we thank you for bringing this matter to our attention. We genuinely appreciate your support and understanding. Please accept our sincerest apologies for the inconvenience caused, and we look forward to working towards a solution with you. Your delivery will be made to you tomorrow. 11/04/2024. Kindest Regards, BPO Ltd

“Good quality great price and fast delivery , I've used others, this is the best”

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“Was told it could be 6-8 weeks delivery, but came a week after I ordered. A fast and reliable service, very professional and friendly service”

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“Excellent service and products highly recommend”

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“Very reliable and professional was happy with my product would certainly use them again”

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“Wouldn't buy from you again waited 3 weeks for a delivery of facial boards which didn’t arrive then upon an email to you it was going to be sent out the next day after 2 more weeks it didn’t arrive so I had no choice but to ask for a refund. Another nationwide company delivered within 2 days”

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“Fantastic everything as it should be”

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“Everything was delivered on time and in perfect condition”

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“Exellent service , speedy delivery and at very compedative prices. I would not hesitate in using this company again.”

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“Good price,quick delivery and friendly staff.Recommended.”

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“Very happy with the product and a speedy free delivery 👍🏻”

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“Delivery very speedy”

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“Good price a bit disappointed on the delivery time”

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“Great service, fair prices.”

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“great price, easy ordering, only gripe, vague delivery info, after ordering, delivery times quoted at 1-10 days, then no info until it turns up, a text or email the day before would be a really helpful.”

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“Outsatnding customers service from the delivery driver, went above and beyond to deliver the product. Good quailty product and very good price.”

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“No communication when asking questions. Delivery time very slow. Dispatch pending and the guy knocking on my door with product. Poor quality. Was expecting better”