Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,925 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class company reasonable prices and first class delivery!”

Helpful Report

“Unable to give more than the 1 star as I am still waiting for the product I ordered to arrive. Waiting for at least 10 days now even though delivery was expected to be 2 to 3 working days. Have had no notification of why there is a delay.”

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“Fantastic firm, fair prices for quality of material and always deliver on time”

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“After an initial mix up the customer service were most attentive and sorted the problem very quickly indeed. Just hoping that the weather holds up a bit longer to get the cladding fitted.”

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“Delivery arrived on due date very pleasant delivery man phoned to let me know where the delivery was left at my daughters house good quality item received very pleased with excellent service Thank you”

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“This was our second order from Building Plastics Online and it will NOT be our last. Excellent prices, speedy delivery and varied range.”

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“Products ok delivery a day late”

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“Very quick and very friendly delivery will use again many thanks .”

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“Took a phone call 3 days after order, to find out they didn't have any, they do not keep in stock, they were trying to get it from Eurocell near where I live. I could have done that myself in the first place, Building Plastics may be cheaper than everybody else, but communication is poor. Stock appears to be limited.”

Helpful Report

Hi Andy Jesney, Thank you for the review, however I find the 1* review quite harsh for what happened on your order. Firstly we are an official Eurocell distrbutor so yes we use over 250 depots of theirs Nationwide. You placed your order late on 25/11/2019 your item was an special order item stated in the listing as extended lead as the depot would need to order this is as per their stock delivery once a week. However we informed you of this and we tried to source from another depot but the other depot showing stock was reserved for another customer. You was informed 1 working day after you ordered the item which is within our timescales and you decided at that point you wanted a refund which was done immediately. Our prices and deliveries as per our reviews are great and as per our reviews I feel we don't do too bad. Regards, BPO LTD Team

“Will use again and recommend to other people. Easy to order and delivery ok.”

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“Great service kept informed of delivery .. would recommend”

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“Good quality materials at a good price delivered ontime”

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“Good product, fast delivery Will definitely recommend it to friends”

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“Brilliant company. Had a problem with goods and it was sorted immediately. Communication excellent. Customers and quality of goods matter to them. Would definitely recommend.”

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“The products are excellent support was first class delivery a little bit vague but I think that is because where I live so still 5 stars plus outstanding value”

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“All products turned up on time, And in good order. Can’t ask for more than that.”

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“Very helpful even the van driver”

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“Happy with the service of these guys”

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“Great service”

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“Good price but fascia & soffits have not turned up, very rarely respond to requests for delivery dates, phone number goes to an answer phone in USA, now a week late and no idea if I will ever get my goods, Shocking! Scaffold costs ongoing and other trades had to be cancelled due to scaffolding being in the way, therefor I will be charged for late completion!!!!!”

Helpful Report

Hi David, Sorry for the slight delay on your order, we did however notify you along the way to let you know of any delays on your order. I will look into this delivery now and get a firm answer and get one of the team to call you to update you on this. Sorry for all the inconvenience but I will assure you this will get sorted today. As for the answer machine this gets used out of hours, its not in the USA I assure you. Regards, Anthony

Hi David, I believe this issue has now been resolved and explained to you. Thank you for choosing Building Plastics Online Ltd. Regards, Anthony

Building Plastics Online Ltd is rated 4.4 based on 1,925 reviews