Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,979 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 24th February 2025

Dave

Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the most hopeless service and delivery, that delayed my project by weeks”

Helpful Report

“Delivery only partially delivered, no prior notice of delivery, phoned and told to email instead. Emailed and no response after 1 week. Not happy with the service.”

Helpful Report

“Ordered 7 sheets of solid polycarbonate sheets , 2 sheets were 4mm and 5 sheets were 6mm, All the sheets were delivered as 4mm, company is due me a refund of £247, spoke to customer service who said refund would take up to 7 days, now when I call to see where refund is they tell me they will call back but never do. Have invoice with what I ordered and also delivery ticket which shows the differences,”

Helpful Report

“I ordered 2no. 25m length of self adhesive foam strip along with clear roof panels and screws. 20m rolled up, non self adhesive strips were delivered instead. Completly fraudulent and false advertising on website and refused to accept blame and refund for the strips. AVOID, AVOID, AVOID. Had to order longer strips as required instead from other suppliers after delays due to this middleman, fraudulent company. Avoid for your own sake if you dont want to be disappointed.”

Helpful Report

“So they looked great, excellent price and advised it'd be around 14 working days for delivery, no problem. Then after this time had passed, I messaged to see if they had a delivery date, which raised a ticket. Nice lady replied she'd speak to Maidstone office and let me know. Then after weekend, get a message saying ticket resolved. No other emails. So I emailed to say it wasn't resolved and I still hadn't received. Then got the same nice lady saying that they'd delivered the day before. Which obviously they hadn't and I requested a picture, confirmation of address and signature. Then same nice lady says it was a mix up but it'll be delivered this afternoon.....after 8pm and still no sign. So more porky pies. Personally, if it's going to be delayed then just let me know a date when it will be here, not lies and excuses. Very poor and suspect I'll have to buy elsewhere since you can't trust what they are actually telling you.”

Helpful Report

“Order not arrived and order status been changed to complete. I rang the phone line, once I finally got though. The lady on the phone (who was very polite) said she would call back and provide me with an update as she couldn't get in contact with the relevant people. I'm still awaiting my call back and my products.”

Helpful Report

Dear Reviewer, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Building Plastics Online Ltd. We greatly appreciate your input and apologize for any inconvenience caused by the issues you experienced. We understand your frustration regarding the non-arrival of your order and the delay in receiving an update on its status. Rest assured, we are deeply sorry for the inconvenience caused and regret that we did not meet your expectations in this instance. We would like to assure you that we take customer satisfaction very seriously and have already initiated an immediate investigation into the matter. We are committed to rectifying this situation and ensuring that it does not happen again in the future. To further assist us in resolving this matter to your satisfaction, we kindly request that you inform us of any specific details regarding your order. This will enable us to pinpoint the exact causes and allow us to take appropriate steps to prevent such occurrences in the future. Once again, we would like to express our sincerest apologies for the inconvenience caused. We genuinely appreciate your understanding and assure you that we will do everything possible to make things right for you. Kindly contact our customer service team at 0333 121 4800 or via email at customersservices@bpoltd.co.uk with any additional information so we can help you. Regards, BPOltd

“Still waiting for my prepaid order 10 days after ordering on 31/3/24. Your post order contact for customers is appalling. Basically ignoring all contact by customers. All you get , no matter what time you call is a pre recorded message. I did get a reply from customer services, once via e mail, which didn't do me any good, as I still am waiting for my order to be delivered.”

Helpful Report

Dear Clive,Thank you so much for taking the time to provide your feedback on your experience with Building Plastics Online Ltd. We greatly appreciate your honest input and we apologize for the inconvenience caused. We are truly sorry that you have been waiting for your prepaid order for 10 days since your order on 31/3/24. We understand that our post order contact for customers has not met your expectations and that you felt ignored when trying to reach out to us. We sincerely apologize for any frustration this may have caused. We apologize for the delay in delivering your order even after a reply from our customer services team via email. This is certainly not the level of service we strive for, and we deeply regret any inconvenience this has caused you. We genuinely value your business and would like to make things right. We kindly request your assistance in helping us improve by providing some insights on how we can address the issues you have encountered. Your feedback is important to us, and we will take immediate steps to rectify the situation. Once again, we thank you for bringing this matter to our attention. We genuinely appreciate your support and understanding. Please accept our sincerest apologies for the inconvenience caused, and we look forward to working towards a solution with you. Your delivery will be made to you tomorrow. 11/04/2024. Kindest Regards, BPO Ltd

“Wouldn't buy from you again waited 3 weeks for a delivery of facial boards which didn’t arrive then upon an email to you it was going to be sent out the next day after 2 more weeks it didn’t arrive so I had no choice but to ask for a refund. Another nationwide company delivered within 2 days”

Helpful Report

“Ordered 8 days ago still no info on my delivery contacted them multiple times no not replying the phone number doesn’t get answered. Scam site after multiple emails got one back saying it will be delivered waiting in still nothing stay away”

Helpful Report

“Sending a review link to review a product that has yet to be received is not likely to provide a positive review. It's more likely to be, 'where are my goods and why has it taken so long?'”

Helpful Report

“Item not delivered yet”

Helpful Report

“Good quality product and good prices. Unfortunately delivery is shocking. Order was in 2 parts, one part went to a house 1 mile away and the second delivery is delayed because they haven’t got any transport!! Wont be using them again.”

Helpful Report

“Failed delivery on 2 occasions, initially had to chase for a delivery to even be notified of a delivery date... do not consult if you wish for works to be completed on time”

Helpful Report

“order was incomplete”

Helpful Report

“My order never arrived!! I sent numerous emails asking for an update all of which were ignored. No refund offered! Terrible customer service and im still owed my purchase price from last year!”

Helpful Report

Dear Michael,Thank you for taking the time to provide us with your feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate your openness in sharing your concerns. Firstly, We have checked our system and we cannot see any emails from you regarding non delivery or a cancellation request? Secondly, we would like to sincerely apologize for the inconvenience caused by the non-arrival of your order and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers, and we understand how frustrating this must have been for you. We deeply regret any inconvenience or disappointment this may have caused. To rectify this situation, we would like to ask for your assistance in resolving the issue. Could you please provide us with your order details or any additional information that could help us investigate and locate your order? We are committed to finding a suitable solution and ensuring that you receive the refund you are owed. Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. Please feel free to reach out to us directly through this platform or any other contact method you prefer, and we will make every effort to make things right. Thank you for your feedback and for giving us the opportunity to improve. We look forward to hearing from you soon. Best regards, CS Team Customer Support Building Plastics

“Items still not delivered and no updates after 14 days. Pointless sending messages through the site because no one replies, pointless ringing them also (waited in a cue for a hour then cut off) No other choice other to claim a charge back though my bank for items not received, company is a waste of time I should of read the reviews first”

Helpful Report

Dear [Reviewer],Thank you so much for taking the time to provide us with your feedback about your experience with Building Plastics Online Ltd. We truly appreciate customers like you who share their concerns and help us identify areas where we can improve. We sincerely apologize for the issues you encountered, particularly in regards to the items still not being delivered and the lack of updates after 14 days. We understand how frustrating it must have been for you to not receive a response when messaging through our site or when attempting to contact us via phone. Please accept our deepest apologies for the inconvenience and stress this has caused you. We understand that claiming a chargeback through your bank was necessary in order to resolve the issue, but we deeply regret that it had to come to that. We genuinely value your input and would love to hear more about how we can make things better and prevent similar situations from occurring in the future. If you have any specific suggestions or recommendations, please do not hesitate to let us know. We are committed to improving our customer service and will take your feedback to heart. Once again, we apologize for any frustration caused, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Thank

“order not delivered. ?Unable to get any response by phone, email, chat or account message.”

Helpful Report

Dear Colin,Thank you so much for taking the time to provide us with your feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate customers like you who share their thoughts and help us improve our services. We would like to sincerely apologize for the inconvenience you had to face with your undelivered order, and especially for the lack of response from our side. We understand how frustrating it can be to be unable to reach us through various channels such as phone, email, chat, or account messages. This is certainly not the level of service that we strive to provide, and we are deeply sorry for the inconvenience caused. To rectify this matter and ensure incidents like these do not occur in the future, we kindly ask for your assistance. Could you please let us know the best way to contact you so that we can address your concerns promptly? Additionally, we would appreciate any further details or suggestions you may have on how we can improve our communication and customer service. Once again, we apologize for the inconvenience and appreciate your patience. We value your feedback tremendously as it allows us to make the necessary improvements to provide a more seamless experience for all our customers. Please can you send your order number to our customer service manager Kath Booth - kath@bpoltd.co.uk and we will get this rectified immediately for you. Thank you for choosing Building Plastics Online Ltd. We look forward to

“I would avoid these people. I ordered on 4 Dec 2023 and Im still waiting for my items. They dont answar the phone they dont reply to emails, they dont deliver your order. I have no Idea who gave these positive reviews? They must have done them themselves Avoid at all costs.”

Helpful Report

Dear Graham, Thank you very much for taking the time to provide us with your feedback on your experience with Building Plastics Online Ltd. We sincerely appreciate your honest review and we apologize for the inconvenience you have encountered. We are truly sorry for the delay in delivering your items and for the lack of response to your calls and emails. We understand how frustrating it must be to not receive the level of service that you expected. We appreciate you bringing these issues to our attention. At Building Plastics Online Ltd, we strive to provide excellent customer service, and we are disappointed to hear that we have fallen short in your case. We assure you that we take your feedback seriously and will be investigating the matter to address the communication and delivery issues you experienced. We genuinely value our customers' opinions and we would like to learn more about your specific situation. Could you please provide us with some additional details so we can understand what went wrong and how we can improve? Your insights will be invaluable in helping us rectify the situation and prevent it from happening again in the future. Once again, we sincerely apologize for the inconvenience caused by this situation. We remain committed to providing you with the best service possible and we appreciate your patience and understanding. Thank you, [Your

“Very poor communication from start to finish, no email or call to tell me a delivery date/time, delivery was 2 days later than I was told so had to pay blokes to stand around then delivery was dumped on the drive and I wasn’t even told it had been delivered, wouldn’t purchase anything with this company again”

Helpful Report

Dear Aaron,Thank you so much for taking the time to provide feedback on your experience with Building Plastics Online Ltd. We truly appreciate your input and value your honesty. Firstly, we would like to sincerely apologize for the very poor communication that you experienced from start to finish. We understand how frustrating it can be to not receive updates on delivery dates or times. We are sorry for any inconvenience this may have caused you. Moreover, we deeply regret that the delivery was two days later than what you were initially told. We understand that this resulted in additional expenses for you, and we apologize for any inconvenience caused. Additionally, we apologize for not informing you once the delivery had been made, as we understand that it is important to have clear communication regarding such matters. We greatly appreciate your feedback and would like to assure you that we take it seriously. It is our priority to address these issues and make necessary improvements to ensure a better experience for our customers in the future. In order to make things better, we kindly ask if you could provide us with more specific details regarding the areas where we fell short. This would greatly assist us in identifying exactly what can be improved upon. Once again, thank you for sharing your experience with us. We genuinely appreciate

“The stock levels are not monitored accurately. No warning of shortage. They are a distributer that use other wholesalers/suppliers to deliver their orders. I would have ordered directly from Eurocell if I had known and saved my self the hassle and a few quid. I've been waiting almost 4 whole weeks for my order and still not received it. The Client is frustrated and we appear like fools promising dates and not delivering. No alternative solution was offered and no sympathy for the situation.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 1,979 reviews