Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,884 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

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“WASTE OF TIME. Just go direct to Eurocell instead of dealing with these fools. Sent the wrong items, after 3 weeks yet to receive the right ones.”

Helpful Report

Dear Adam, I am sorry to hear that you are still waiting for the stop end to be delivered. After looking into the matter, and as we discussed today, I can confirm that your stop end will be sent out in today’s post. I would like to apologize again for the delay and any inconvenience this has caused. This does not reflect our usual standard of customer service, and I truly appreciate your patience and understanding. Thank you for giving me the opportunity to resolve this matter for you. I appreciate your patience and trust in us. Kind regards Kathleen

“Very poor service Cancelled my order and will not be using again”

Helpful Report

Dear Darryl, Thank you for your feedback. I’m sorry to hear that you needed to cancel your order due to the extended lead time. After looking into this with our delivery depot, I’ve learned that, unfortunately, your order was missed in the scheduled dispatch. I’ve requested that our accounts team process a full refund for you as soon as possible. Thank you for your understanding, and please feel free to reach out if there’s anything further I can assist you with. Best regards, Kathleen

“I ordered 2 of 1 item. There was only 1 in the delivery. driver assured me that he would return with the missing item. Still waiting!!”

Helpful Report

Dear Alex, Thank you for your recent feedback regarding the missing item from your order. We’re very sorry for the inconvenience this has caused and would like to assist in resolving this as quickly as possible. Could you please give us a call at your earliest convenience? You can reach me at 01709 913475 . We’re here to help and ensure that you’re fully satisfied with your experience. Thank you for giving us the opportunity to make this right. Kind regards Kathleen

“I cancelled my order and still haven’t had a refund. The said my order is complete and I have not received a delivery still waiting for a response”

Helpful Report

Thank you for reaching out and sharing your experience with us. We're very sorry to hear that you haven’t received your refund yet and that we didn’t get back to you promptly. This certainly isn’t the level of service we aim to provide, and we apologize for any frustration this has caused. Our team will prioritize this matter to ensure you receive your refund and the follow-up you deserve. Thank you for giving us the opportunity to make things right. We value your feedback and are committed to improving our communication. Best regards, Kathleen

“Great product with online price with great prompt delivery”

Helpful Report

Dear Valued Customer, Thank you for your 5-star review! We’re thrilled to hear that you were pleased with our product and that the delivery was prompt. Your feedback is invaluable to us, and we appreciate your kind words. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Delivered quickly products of good quality great prices will use again”

Helpful Report

Dear Dave, Thank you for your 5-star review! We're delighted to hear that you received your order quickly and found the products to be of good quality at great prices. Your feedback means a lot to us, and we appreciate your support. We look forward to having the opportunity to serve you again! Best regards, Kathleen Building Plastics Online Ltd.

“Great product.”

Helpful Report

Dear Valued Customer, Thank you for your 5-star review! We’re glad to hear that you are pleased with our product. Your support is greatly appreciated, and we’re here to assist you with any future needs. Looking forward to serving you again! Best regards, Kathleen Building Plastics Online Ltd.

“Ordered online after reading on their website that white soffit items are normally delivered in between 1 to 3 days. (Order actually arrived 12 days after order!) The delivery date given to me was 22nd November so I arranged for someone to be onsite to unload the delivery only for the delivery not to arrive, sent someone out again on 23rd November to unload for it not to arrive again! It was delivered on 24th without prior notice and sat out the front of the job all day with zero security. My email querie/complaint was ignored and no delivery updates by sms/phone. 1st and last time using this company.”

Helpful Report

Dear Nick, Thank you for sharing your experience with us, and we sincerely apologize for the frustration caused by the delayed delivery and lack of communication. Your feedback is incredibly important, and we are truly sorry that we fell short of your expectations in this instance. We understand the inconvenience of having to arrange for someone to be onsite, only for the delivery not to arrive as scheduled. This kind of oversight is not in line with our commitment to providing reliable service, and we regret the additional hassle it caused you. Additionally, we deeply apologize for not responding to your email inquiry. Timely communication is essential, and we are sorry that we missed the mark in this case. We are actively reviewing our communication processes to ensure that we keep our customers informed moving forward. Please know that your concerns will be taken seriously as we work to improve our services. We would appreciate the opportunity to regain your trust in the future, and we hope to provide you with a much better experience. Thank you for your understanding, and once again, we apologize for the inconvenience caused. Kind regards, Kathleen Building Plastics Online Ltd.

“Good quality material and well made, Plus very quick delivery”

Helpful Report

Dear Stevie, Thank you for your 5-star review! We are delighted to hear that you found our materials to be of good quality and well made, as well as appreciating the quick delivery. Your satisfaction means a lot to us, and we truly value your support. We look forward to assisting you with your future projects! Best regards, Kathleen Building Plastics Online Ltd.

“Cheapest price I could find, quick delivery what more could you ask for”

Helpful Report

Dear David, Thank you for your 5-star review! We're thrilled to hear that you found our prices to be the best and that your delivery was quick. We appreciate your support and are glad to have met your expectations. Looking forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“I have had 3 orders from this company all for eco fencing.If you expect 3 weeks for this fencing you will not be disappointed.All deliveries have arrived.l am very satisfied thank you”

Helpful Report

Dear Valued Customer, Thank you for your 5-star review! We're thrilled to hear that you've made multiple orders for eco fencing and that all your deliveries arrived as expected. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Very good prices & quick delivery but communication after initial confirmation was poor. Was not told delivery date but luckily I was in to receive.”

Helpful Report

Dear Chris, Thank you for your thoughtful 4-star review! We're glad to hear that you found our prices very good and that your delivery was quick. We appreciate your feedback regarding communication, and we will work on improving our updates to ensure customers are kept informed throughout the delivery process. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Excellent quick service. Higjly recommended.”

Helpful Report

Dear KMD, Thank you for your 5-star review! We're delighted to hear that you experienced excellent and quick service. Your recommendation means the world to us and motivates our team to keep up the great work. Thank you for choosing Building Plastics Online Ltd. We’re excited to serve you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Order delivered quickly & team kept me updated at all times”

Helpful Report

Dear Pete, Thank you for your 5-star review! We’re so pleased to hear that your order was delivered quickly and that our team kept you updated throughout the process. Your feedback is greatly appreciated, and it inspires us to continue delivering excellent service. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Competitive prices, reasonable & quick delivery”

Helpful Report

Dear Mick, Thank you so much for your 5-star review! We're thrilled to hear that you found our prices competitive and that your delivery was reasonable and quick. We appreciate your feedback as it motivates us to keep providing the best service possible. Thank you for choosing Building Plastics Online Ltd. We can't wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Great product and the right price”

Helpful Report

Dear Stephen, Thank you for your 5-star review! We're so glad to hear that you found our product to be great and offered at the right price. Your feedback means a lot to us, and we’re committed to maintaining the quality and value you’ve come to expect. Thank you for choosing Building Plastics Online Ltd. We look forward to assisting you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Quality product and fast and efficient service.”

Helpful Report

Dear Valued Customer, Thank you for 5-star review! We’re thrilled to know that you found our products to be of high quality and that our service was fast and efficient. Your satisfaction is very important to us, and your positive feedback encourages our team to maintain our high standards. Thank you for choosing Building Plastics Online Ltd. We can’t wait to assist you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Excellent service and highly competitive pricing. Items arrived promptly, with good communication ahead of delivery.”

Helpful Report

Dear Valued Customer, Thank you for your fantastic 5-star review! We are delighted to hear that you experienced excellent service and found our pricing to be highly competitive. Your satisfaction is our priority, and it's wonderful to know that our communication and delivery met your expectations. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great service, fair price. Thanks!”

Helpful Report

Dear Joe, Thank you so much for your excellent 5-star review! We’re thrilled to hear that you were pleased with our service and found our prices to be fair. Your feedback is invaluable to us and pushes our team to continue providing the best experience possible. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great service as always and excellent quality materials”

Helpful Report

Dear Mark, Thank you for your outstanding 5-star review! We're so pleased to hear that you received great service and found our materials to be of excellent quality. Your kind words are truly appreciated and serve as a wonderful motivation for our team to keep up the good work. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

Building Plastics Online Ltd is rated 4.4 based on 1,884 reviews