Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,016 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 24th February 2025

Dave

Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I leave the judgment to you!!! Please read on....... I bought some skirting boards on line which came to 4 times above the required minimum for free Delivery and paid for it. 5 days later I get a call telling me I have to pay for delivery as there was an error by their Website. Not only they were late to deliver, I was ask to pay for their mistake. I ended up collecting it as I had wait enough. They have changes their website now.”

Helpful Report

Dear Customer, Thank you for reaching out and sharing your experience. We sincerely apologize for any inconvenience caused regarding the delivery charge. Due to a supplier price increase and rising delivery costs, we had to update our website to reflect the changes. Unfortunately, some weekend orders, including yours, were processed before we could complete these updates. This led to an unintended discrepancy in the delivery fee, and we regret that you were affected. To resolve the issue, we offered customers the option of a full refund or collection from the nearest depot. We understand that this was not ideal and appreciate your patience in collecting your order. We value your business and will continue to improve our processes to prevent such issues in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards Kathleen Building Plastics Online

“Excellent communications, excellent prices, have used twice this month, will use again. Really good company.”

Helpful Report

Dear Gordon, Thank you for your 5-star review! We're so pleased to hear that you’ve experienced excellent communication and pricing during your recent orders. Your support and trust in us are greatly appreciated, and we can’t wait to assist you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Not the first time I've used them and certainly not the last. They are value for money, always professional and reliable.”

Helpful Report

Dear Customer, Thank you for your wonderful 5-star review! We’re so pleased to hear that you’ve chosen us again and appreciate your kind words about our value, professionalism, and reliability. It’s always our goal to provide the best service possible, and your continued support means everything to us. We eagerly look forward to serving you again! Best regards, Kathleen Building Plastics Online Ltd.

“Delivered on Estimated date. Quality is really good, comes with protective film to prevent scratches.”

Helpful Report

Dear Customer, Thank you for your 5-star review! We're thrilled to know that your order was delivered on the estimated date and that you’re pleased with the quality. It's great to hear that the protective film helped keep your items scratch-free during transit. We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Excellent product and professional service. Delivered within time frame and in perfect condition described. Will definitely use again.”

Helpful Report

Dear Claire, Thank you for your 5-star review! We're absolutely delighted to hear that you found our product excellent and appreciated the professional service. It's great to know that your order arrived on time and in perfect condition. Your intention to use us again truly warms our hearts! We look forward to serving you in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Fantastic product, great price and delivered ahead of expectation. Would highly recomend and use again 👍 10 out of 10 👏”

Helpful Report

Dear Richie, Thank you so much for your 5-star review! We're thrilled to hear that you found our product fantastic, loved the price, and appreciated the speedy delivery. Your recommendation means the world to us! We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

Dear Richie, Thank you for your 5-star review! We're thrilled to hear that you found our product fantastic and appreciated the great price and speedy delivery. Your recommendation is truly appreciated! We can’t wait to assist you again! Best regards, Kathleen Building Plastics Online Ltd.

“No communication from them regarding delivery, half my orders turned up without them knowing, I had to phone them to get clarity when other half would arrive, this then didn't happen,I had to ring again to be find out. I was told tomorrow for definite which didn't happen. some excuse something went wrong with delivery and will be here tomorrow which I've declined and asked for refund as obviously there gauntees don't mean alot”

Helpful Report

Dear customer, I want to personally extend my sincerest apologies for the delays and inconvenience caused with your recent order. I completely understand how frustrating this situation has been, especially given the time and resources you have dedicated to ensuring your project could proceed as planned. The delays were due to unforeseen issues with our supplier, which regrettably impacted the original delivery on the 21st. While we worked to reschedule for the 22nd, the depot failed to notify us in time that the delivery would not go ahead, resulting in further delays. I recognize how this has disrupted your schedule and led to unnecessary costs, and for that, I am truly sorry. I completely understand your decision to cancel the order and request a refund. This how now been passed to our accounts team. This experience has fallen far below the standard of service we strive to provide, and we value your feedback to help us improve. If there is anything further I can do to assist or if you would consider giving us another opportunity in the future, please don’t hesitate to let me know. Thank you for your patience and understanding in this matter, and once again, I am deeply sorry for the trouble caused. Kind regards Kathleen Booth Building Plastics Online

“Very fast delivery, And driver very customer friendly”

Helpful Report

Dear Lesley, Thank you for your 5-star review! We're so pleased to hear that you experienced very fast delivery and found our driver to be customer friendly. Your kind words about our service mean a lot to us. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great service, item arrived very fast. 5m length of sill board was chipped in one place but luckily I managed to get around this, I will definitely use again..”

Helpful Report

Dear Denis, Thank you so much for your wonderful 5-star review! We're delighted to hear that you experienced fast delivery and great service. We appreciate your understanding regarding the slight chipping on your sill board and are glad you found a way to work around it. Your support means a lot to us. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Great firm to deal with”

Helpful Report

Dear Steven, Thank you for your fantastic 5-star review! We’re delighted to hear that you found us great to deal with. Our team is dedicated to providing exceptional service, and your positive feedback truly motivates us. We can’t wait to assist you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Fabulous service! Order delivered within 20 hours of ordering! 🙂”

Helpful Report

Dear Diane, Thank you for your amazing 5-star review! We’re thrilled to hear that your order was delivered so quickly. Providing fabulous service is what we strive for, and your feedback makes it all worthwhile. 🙂 We can’t wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Great products and great delivery. Guy went out of his way, on a Sunday!, to deliver to us. Great service - thanks!”

Helpful Report

Dear Martyn, Thank you for the 5-star review! We're thrilled to hear that you had a great experience with our products and delivery service. Our team always strives to go the extra mile, even on Sundays! Your appreciation means a lot to us. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“I purchased the White Square UPVC Internal Window Sill, it is exactly what I needed. It covered the old sill perfectly, easy to cut and fit. Thank you!”

Helpful Report

Dear Miroslaw, Thank you so much for your wonderful 5-star review! We're thrilled to hear that our White Square UPVC Internal Window Sill met your needs perfectly and that it was easy to cut and fit. It’s always gratifying to know that our products are making your projects easier and more efficient. We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“Plain white soffit ordered in widest width. Solid, clean yet easy to cut to size with 4 or 5 Stanley knife strokes. Looks way better than tired old particleboard stuff it’s replaced. Will order again soon”

Helpful Report

Dear Mark, Thank you for your fantastic 5-star review! We are delighted to hear that you found our plain white soffit easy to work with and that it has improved the look of your space. It’s always great to know our products are making a positive difference for our customers. We appreciate your trust in us and look forward to your next order! Best regards, Kathleen Building Plastics Online Ltd.

“Very efficient service. Would definitely use again”

Helpful Report

Dear Balderston, Thank you for your 5-star review! We're so pleased to hear that you found our service efficient. It's always our goal to ensure our customers have a seamless experience, and we truly appreciate your support. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

“I ordered 4 x 5metre pieces. Prompt delivery and all pieces were in good condition on receipt. The flexible rubber seal was easily removed with a sharp knife as not required. Long pieces were very flexible so 2 person job.”

Helpful Report

Dear Customer, Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived promptly and in great condition. It's also great to know that the flexible rubber seal was easily removable for your needs, and we appreciate the tip about handling the long pieces with two people. Your feedback is invaluable to us! We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Brilliant service. Arrived in only 3 days. Great communication from company and the delivery driver was more then helpful.”

Helpful Report

Dear Lee, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced brilliant service and that your order arrived so quickly. It's also great to know that our communication and the helpfulness of our delivery driver made a positive impression. Your feedback truly motivates us to keep delivering exceptional service. We look forward to assisting you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Quick reliable service”

Helpful Report

Dear Customer, Thank you for your 5-star review! We’re delighted to hear that you found our service quick and reliable. Your kind words are greatly appreciated and inspire us to continue delivering top-notch service. We look forward to assisting you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great price, delivered quickly, would have been 5 stars if not delivered to our neighbours! There was no name on the delivery note so neighbours didn't know who it belonged to. The house number was wrong.”

Helpful Report

Dear Charles, Thank you for your 4-star review! We’re glad to hear that you found our prices great and that the delivery was prompt. We sincerely apologize for the mix-up with the delivery to your neighbours and for the missing name on the delivery note. We appreciate your feedback as it helps us improve our service. We hope to serve you better next time! Best regards, Kathleen Building Plastics Online Ltd.

“very good, the lady rang me to double check on the morning of my delivery, on my material type I wanted as i'd ordered two different finish types on my soffit board. very good, recommend”

Helpful Report

Dear Dan, Thank you for your 5-star review! We're delighted to hear that our team member reached out to ensure everything was perfect for your delivery. Your recommendation means a lot to us and encourages us to continue providing excellent service. We can’t wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.

Building Plastics Online Ltd is rated 4.4 based on 2,016 reviews