Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,916 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Way to long delivery about 2 weeks for real basic stuff and not very good communication , price good”

Helpful Report

Hi Louis, Sorry to hear about the negative experience received. If you'd like to provide further information so we can look into the matter further, please email your order details to customerservices@bpoltd.co.uk & a member of the team will be in touch to discuss Kind regards BPO Ltd

“Terrible!!! Took far too long to arrive even after several phone calls and two delivery dates finally arrived on the third delivery date. Delivered by a completely different company. Next time I’ll go straight to the company that delivered the order.”

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“Excellent quality products at a great price.”

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“East to order”

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“Wish I had read the reviews before ordering!!! Ordered 24/03/2023 and paid in full, order received 17/04/2023 on a delivery basis of 1-10 working days you do the math. I contacted the company on a few occasions and actually had two delivery dates which both failed. This company seems not to stock the products but uses independent suppliers around the country. My order was supplied and delivered by a company called “eurocell”so I’m going to cut out the middle man and go direct to eurocell for my next project which is a 6m by 5m garden building fully clad. As the delivery guy said you wouldn’t be waiting that long if I’d ordered direct from them. Lesson learned I suppose.”

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“Great products and service…”

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“Great prices and efficient delivery. Have used building plastics many times and recommend to friends and family.”

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“Never received my order, didn't answer the phone lines, I have had to escalate to PayPal for a refund and wait until the 18th April for them to investigate even though I have received a telephone call from building plastics after reporting to paypal on the 15th march saying they will cancel the order, this still hasn't beens done from the 4th of March when I ordered it and from the 15th March I reported it to paypal, £300 down and baby due any day and I needed the items so have had to go direct to eurocell who are the same price, same product and actually do the delivery for this firm so I wouldn't bother using these again.”

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“It is so easy to order online and the cheapest, my delivery was on time just what you advertise on your website for the materials that I ordered, the gentleman that delivered it was very nice and helpful . One very happy customer highly recommended you to anyone 👍👍”

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“Great service again and so easy to order, delivered within a few days, which is great, as live in such a rural part of the country and so economical. I have let friend know about your service, who will utilise too. Thanks.”

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“I have received my delivery, thank you very much everything was perfect and the material was correct which is required and the lady who delivered it to me she was very kind very nice. Thank you very much”

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“Ordered online, best price I could find. Order was slightly delayed , but I called the help line and the gentleman I spoke to rang the supplier and gave me an update. He was really helpful and the items were delivered when he said they would be. They followed the instructions of where to leave them safely. All round a good experience.”

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“building plastics online have contacted me and sorted the matter out quickly, the issue was not of their making and was out with their control, they managed to get the matter resolved enabling the job to get back on track. Thank you for getting in touch and resolving this issue it is very much appreciated.”

Helpful Report

Hi Linda, Thank you for this, I can confirm that we have done what you asked of us and apologise for all the inconvenience caused. BPO ltd

“i wish i had read reviews for this company before placing order. placed order and courier phoned me to say he did not have full order, it was over £120 and he delivered one item at £4, but on the company website it says the courier has delivered the full order, the company are not answering emails or phone or have anyone on live chat. only good thing i can go to the bank and ask them to help me get my money back. why do they have a customer rep photo with "need some help" call our friendly team!!! sorry phoned at 9 a.m. yesterday and gave up listening to the same message 4 hours later ( only stayed on hold as I was concerned about them saying they had delivered order in full), courier guy not happy as I had to tell him they said he has delivered. its such a poor standard of service this company offered and to mark an order paid in full is even worse as they seem to be suggesting the courier is not trust worthy!”

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“Very pleased with your service Thank you”

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“Great products. And amazing service so helpful would recommend you to anyone”

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“Absolutely amazing service just couldn’t fault anything Thank you so much”

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“Brilliant service every time. Delivery driver is always helpful.”

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“Prompt delivery, great prices”

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“Was given 3 different delivery dates for last week! It eventually came yesterday.”

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Building Plastics Online Ltd is rated 4.4 based on 1,916 reviews