Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.43

4.4 Rating 1,923 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with delivery and the contact on the chat line.”

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“Great service and easy transaction thanks”

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Thank you for your valued feedback. BPO ltd

“My order for window sill covers was despatched very promptly and it has now been fitted and looks great. Would definitely recommend BPO Ltd. Thank you”

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Hi Chris, That is a great bit of feedback I will pass it on to the team. Bpo Ltd

“the customer service I got was great, delivery was great, can't fault anything except the order was slightly wrong with me receiving less nails but this was quickly rectified just a bit annoying as it would have been good to start the roof”

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Hi Paul, Great review sorry for the original mix-up glad we sorted it out within your expectations. Team BPO

“Searched internet for plastic trim, these were cheapest by far, didn't really know what to expect quality wise but when they arrived I could not believe the superb quality. I was very impressed and also by the speed of delivery I received my order 2 days after placing it. I would definitely order from them again and would recommend them to everyone.”

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Thank you Neil for your great review. BPO Team

“Very good service from ordering to delivery. staff were very helpful answering the phone quickly and sorting every query. The delivery was on time and the driver was most helpful,and polite.”

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Hi John, Thank you for taking the time to review us, great review I will pass on the coments to the team. Thank you, BPO Ltd

“Particular thanks to Anthony who secured a 24hr delivery on my order which meant that I could keep my work moving on site. Massive thanks. M”

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Hi Mark, thank you for the great review hope you are happy with the products and service you received. All at BPO Ltd

“Excellent service and nice prices too”

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“Use this company frequently as does my father. Never been beaten on price and have always done us a cracking deal. Looking forward to the next project being finished using multiple products. Delivery is usually swift and couldn't be more helpful. Well done lads.”

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Hi Amy, Thank you we enjoy fulfilling your orders and satisfying our customers so they return great review. Cheers from BPO Ltd

“Ordered facia boards, they never contacted me to say they had problems getting them , then when I contacted them they said they will refund me my money, week later still no refund had to contact them again and they said they had refunded, which they haven’t so I’ve raised a dispute with pay pal as that’s how I paid, stay well away from this company bunch of amateur cowboys”

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“The company is impossible to get hold of. Live chat is never available and the phone line is never answered. If you put out a recording that says "We are experiencing a high level of calls", then that is not a high level - it's your normal level and you're doing nothing to improve the situation. There really is no excuse for not answering a telephone call where people want to spend money with you.”

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“First time I have used Building plastics online and would like to say thank you. Product exactly what I wanted, Fast response to email and helpful on the phone. Goods arrived on the delivery date given.”

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“This company portrays the highest of high customer service. Very understanding people (Anthony and Callum). I strongly recommend doing business with this company, it wont let you down. Whether via live chat or telephone they are 100% attentive.”

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“good service.”

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“Was told by the sales team, "that they had checked with their local distributor" and was promised that delivery would be either the following Wednesday PM or Thursday AM, neither of which materialised! Spoke to building plastics again via live chat and was told that they would look into it and call me back.....still waiting for that call! Called the local distributor myself and was told that "the items are not in stock" and "delivery to my area is only on a Monday" Unlikely to be with me by next Monday either! Do not fall for this companies lies!”

Helpful Report

Hi Craig, Please can you advise of your order number as we cannot use the name Craig as a reference to find the order? Please call 0333 121 4800 and ask for the customer service manager Kathleen who will be able to help you resolve the matter immediately. I can honestly say that the sales team are not giving out false information or lies, we would only pass on the relevant information we have at the time. Regards, Anthony

Hi Craig, We have located your order number now, we have emailed you and also left a voicemail. We will be delivering your order on Monday 25th July. We apologise for any inconvenience caused. Please feel free to contact us using the above details if you require anything further. Regards BPO Ltd

“Excellent company to deal with, great items, prices and website. Even their delivery driver was brilliant - he had the patience to wait for me to tick off each item delivered!”

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Thank you for the review!

“Excellent service, really quick delivery everything as promised.”

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Hi Linda, Thank you for the review, great to see we got this order to you under 24 hours from point of order. Hope you enjoy the products and hopefully you will use us again in the future. BPO Team

“Not a lot to say really - I am not all that competent on line, so it was a relief that there was someone on the end of the phone to help Callum was really helpful, the product was great, and the level of service was fantastic. If you want something in plastic, look no further Trevor Newton, Carlisle”

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“Great customer service from the staff I dealt with but unfortunately your company has been let down by its couriers. My orders were only part delivered and I spent the next 2 weeks waiting for order completion.”

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“Good quick delivery of materials that was complete as ordered. Not yet erected but cladding looks as expected.”

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Building Plastics Online Ltd is rated 4.4 based on 1,923 reviews