Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,033 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Tell us how Building Plastics Online Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and a good price. Very happy with the quality of the product for its price.”

Helpful Report

“Delivery was quick and efficiently done. Easy to fit and a good solid fit to concrete posts. Highly recommend to anyone, far better than wooden as it won't snap easily in high winds, also looks neater than wooden. Just jet wash once a year.”

Helpful Report

“I had no issues from ordering to delivery. Everything arrived when they said it would and all in excellent condition. NO problems whatsoever and I am sure I will be back when i need some more.”

Helpful Report

“Great price, rapid delivery and great service all round. Highly recommended company and will definitely be returning.”

Helpful Report

“Absolutely shocking. still waiting for items ordered 4 weeks ago. lack of communication. Fobbed off with excuses as why not delivered.”

Helpful Report

“Not very satisfied several things were missing of the order on the first delivery then the replacement sent was entirely wrong pieces so had to wait again which were still the wrong pieces gave up in the end managed to find them local”

Helpful Report

“1st time using this company , ordered some graphite fence boards, came slightly later than expected 4 boards were damaged but it was resolved in same wk. We are really pleased with them they look lovely 🙂”

Helpful Report

“Awful experience. Not all of my order was sent and I emailed numerous times and was ignored. I have now been informed that my missing boards are no longer available so I am unable to complete the project. They really don't seem to care!”

Helpful Report

Hi Jayne, We are sorry that you feel this way, looking into this the order was fulfilled in full signed for and we sent you proof of delivery for it all. We have never stated that the one board you claim is missing is no longer available however that it was delivered back in February with the rest of the order. Our CS team are still looking into this and as for the emails we do not seem to have any from you at all? Only on online chat which you seem to disconnect from. We have just spoke to you now on the phone as you called in after leaving this review. We are now working to rectify the situation as quickly as possible. Thank you for leaving your review.

“The worst service I have ever received, no emails to update me on my delivery, into my third week now and still no delivery!!! Avoid this company like the plague”

Helpful Report

Dear Customer, I appreciate you taking the time to leave a review, though I'm truly sorry to hear about the experience you had with your delivery. I understand how incredibly frustrating it can be to wait without updates, especially as your order has taken longer than expected. We strive to keep our customers informed, and I regret that we did not meet that standard in your case. Your feedback is important, and I assure you that we will be looking into our communication processes to enhance our service moving forward. If you would like to send us an email to customerservices@bpoltd.co.uk with the relevant information, we will investigate this immedietly and get back to you straight away. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online Ltd.

“Great price. fast delivery. just what you need when running a business with a good reputation. many thanks”

Helpful Report

“I have been looking at building plastics reviews recently and have noticed a common theme that it seems they only reply to 5* reviews and Not the 1* I would have thought that those would have been the ones that should receive a reply to at least try to resolve the issues in the future”

Helpful Report

“Poor customer service now been wait for an order that was placed on the 21/3/25 now 7 business days later and no sign of the delivery apparently the delivery company have attempted twice but seeing as someone has been home both times and the property has cctv there has been no attempt i would avoid at all costs.”

Helpful Report

“Excellent ordering, as everything was in stock. Super fast delivery. Would say 5* but one item didn't arrive. However this was quickly rectified. Very kind delivery guy from Camberley. Thank you.”

Helpful Report

“I have purchased various items in the past from this company totalling around £1000 and been highly delighted with my purchase which came from Eurocell Hull , so when I needed two black soffits I ordered them from building plastics again but this time they came from GAP plastics Hull , I had to send one board back as there was no protective film on and you can imagine the state the face was in, fair enough these things happen . The two boards that I received were only wrapped on one edge while the other edge was roughly sawn with the white plastic on show I have never seen such poor quality plastic products, once the protective film was removed they were scratched, marked with indentations on them and for £97 this was outrageous unfortunately I would not be purchasing any other products/materials from building plastics while they deal with GAP”

Helpful Report

“Quick easy fast delivery ordered and delivered within 3 days received a phone call before delivery”

Helpful Report

Dear Jamie, Thank you for your 5-star review! We're so glad to hear that you had a quick and easy experience with your order and that we could deliver it within just 3 days. Our team aims to ensure smooth communication, so it’s wonderful to know you appreciated the call before delivery! Your kind words mean a lot to us, and we look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Very easy to order quick delivery and the cheapest I could find. Will be using again.”

Helpful Report

Dear Valued Customer, Thank you for your 5-star review! We're so pleased to hear that you found our ordering process easy and our delivery quick. It's wonderful to know that we could provide you with the best price as well! Your support means everything to us, and we can't wait to serve you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great company, simple to use and deliveries arrived on time. Second time user and still have some additional items to order. Product quality excellent and delivery driver George a top guy.”

Helpful Report

Dear Tom, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service simple to use and that your deliveries arrived on time. It's great to know that you appreciate the quality of our products and had a positive experience with our delivery driver, George! We truly value your continued support and can’t wait to assist you with your additional orders. Best regards, Kathleen Building Plastics Online Ltd.

“Quick fast delivery at a great price”

Helpful Report

Dear Valued Customer, Thank you so much for your brilliant 5-star review! We're delighted to hear that you experienced quick delivery at a great price. Making sure our customers are satisfied with both speed and value is our priority, and it's fantastic to know we hit the mark for you! We appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.

“Great products, great price, and great service. Ordered on line and received e mail notification of delivery eta and product arrived as expected.”

Helpful Report

Dear Jack, Thank you for your wonderful 5-star review! We're delighted to hear that you found our products, pricing, and service to your satisfaction. It's fantastic to know that you received timely updates on your delivery and that everything arrived as expected. Your feedback is greatly appreciated, and we look forward to welcoming you back for your future projects! Best regards, Kathleen Building Plastics Online Ltd.

“Ordered plastic window sills and end caps. Very smooth transaction and some very long pieces of plastic have been delivered safely and in a timely manner.”

Helpful Report

Dear Ken, Thank you for your wonderful 5-star review! We're delighted to know that your transaction went smoothly and that your order was delivered safely and on time. It’s always our goal to ensure that our customers receive their items in perfect condition, especially with longer pieces! Your feedback truly means a lot to us, and we look forward to assisting you with any future needs you may have. Best regards, Kathleen Building Plastics Online Ltd.

Building Plastics Online Ltd is rated 4.4 based on 2,033 reviews