Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.42

4.4 Rating 1,893 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Barry McNutt

Building Plastics Online Ltd 5 star review on 16th October 2023

Craig Edwards

Anonymous

Anonymous // 01/01/2019

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“Excellent product and excellent service. Thank you”

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“Great service. Product 1st class”

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“Great product and price. Fast delivery thank you”

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“Very helpful and description of goods was spot on .”

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“Very happy with building plastics online, prices and service first class.”

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“The ordering process was easy and convenient. The timescale & delivery was excellent.”

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“Brought soffit and fascer from these and it was all perfect!! Delivery was super fast aswell”

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“Quick delivery fraindly service”

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“Goid reliable service will order again”

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“A mixed review. Normally a 5 star for product and service but latest order was lost and consequently took a long time to arrive. This was sorted out in an efficient way but still drops a star. Hopefully better next time!”

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“My order never arrived!! I sent numerous emails asking for an update all of which were ignored. No refund offered! Terrible customer service and im still owed my purchase price from last year!”

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Dear Michael,Thank you for taking the time to provide us with your feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate your openness in sharing your concerns. Firstly, We have checked our system and we cannot see any emails from you regarding non delivery or a cancellation request? Secondly, we would like to sincerely apologize for the inconvenience caused by the non-arrival of your order and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers, and we understand how frustrating this must have been for you. We deeply regret any inconvenience or disappointment this may have caused. To rectify this situation, we would like to ask for your assistance in resolving the issue. Could you please provide us with your order details or any additional information that could help us investigate and locate your order? We are committed to finding a suitable solution and ensuring that you receive the refund you are owed. Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. Please feel free to reach out to us directly through this platform or any other contact method you prefer, and we will make every effort to make things right. Thank you for your feedback and for giving us the opportunity to improve. We look forward to hearing from you soon. Best regards, CS Team Customer Support Building Plastics

“One of the panels came damaged. Busy customer service, but all sorted in professional maner. Can recommend to other traders”

Helpful Report

Dear AC,Thank you so much for taking the time to provide feedback about your experience with Building Plastics Online Ltd. We truly appreciate your honesty and willingness to share your concerns. We sincerely apologize for the inconvenience caused by the damaged splash panel. It is certainly not the experience we aim to provide our customers. We would also like to apologize for the lack of response to your email with photos. This is certainly not the level of customer service we strive for and we're sorry for any frustration it may have caused. We understand your frustration with the online chat not working and the long wait times when trying to call. This is not acceptable, and we are actively working to improve these communication channels to ensure a more efficient and responsive experience for our customers. We genuinely regret that this was your first and last time ordering from us. We take your feedback seriously and would like to make things right. Could you please let us know how we can improve and make your experience better? Your input will greatly help us in addressing the issues you have raised. Once again, we apologize for any inconvenience caused, and appreciate your understanding. We hope to have the opportunity to serve you better in the future. Best regards, [Your Name] Customer Service Team Building Pl

“Excellent prices and product range, £60 carriage paid. Only negative was delivery not received as advised but a day later with no real time updates on delivery. I will definitely use them again, but I will speak to them first before placing my order to get a better understanding of available stock and better ETA on delivery.”

Helpful Report

“First time we’ve used them and were very happy, delivery was excellent and prompt to say the least. Will definitely use them again”

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“Items still not delivered and no updates after 14 days. Pointless sending messages through the site because no one replies, pointless ringing them also (waited in a cue for a hour then cut off) No other choice other to claim a charge back though my bank for items not received, company is a waste of time I should of read the reviews first”

Helpful Report

Dear [Reviewer],Thank you so much for taking the time to provide us with your feedback about your experience with Building Plastics Online Ltd. We truly appreciate customers like you who share their concerns and help us identify areas where we can improve. We sincerely apologize for the issues you encountered, particularly in regards to the items still not being delivered and the lack of updates after 14 days. We understand how frustrating it must have been for you to not receive a response when messaging through our site or when attempting to contact us via phone. Please accept our deepest apologies for the inconvenience and stress this has caused you. We understand that claiming a chargeback through your bank was necessary in order to resolve the issue, but we deeply regret that it had to come to that. We genuinely value your input and would love to hear more about how we can make things better and prevent similar situations from occurring in the future. If you have any specific suggestions or recommendations, please do not hesitate to let us know. We are committed to improving our customer service and will take your feedback to heart. Once again, we apologize for any frustration caused, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Thank

“order not delivered. ?Unable to get any response by phone, email, chat or account message.”

Helpful Report

Dear Colin,Thank you so much for taking the time to provide us with your feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate customers like you who share their thoughts and help us improve our services. We would like to sincerely apologize for the inconvenience you had to face with your undelivered order, and especially for the lack of response from our side. We understand how frustrating it can be to be unable to reach us through various channels such as phone, email, chat, or account messages. This is certainly not the level of service that we strive to provide, and we are deeply sorry for the inconvenience caused. To rectify this matter and ensure incidents like these do not occur in the future, we kindly ask for your assistance. Could you please let us know the best way to contact you so that we can address your concerns promptly? Additionally, we would appreciate any further details or suggestions you may have on how we can improve our communication and customer service. Once again, we apologize for the inconvenience and appreciate your patience. We value your feedback tremendously as it allows us to make the necessary improvements to provide a more seamless experience for all our customers. Please can you send your order number to our customer service manager Kath Booth - kath@bpoltd.co.uk and we will get this rectified immediately for you. Thank you for choosing Building Plastics Online Ltd. We look forward to

“I would avoid these people. I ordered on 4 Dec 2023 and Im still waiting for my items. They dont answar the phone they dont reply to emails, they dont deliver your order. I have no Idea who gave these positive reviews? They must have done them themselves Avoid at all costs.”

Helpful Report

Dear Graham, Thank you very much for taking the time to provide us with your feedback on your experience with Building Plastics Online Ltd. We sincerely appreciate your honest review and we apologize for the inconvenience you have encountered. We are truly sorry for the delay in delivering your items and for the lack of response to your calls and emails. We understand how frustrating it must be to not receive the level of service that you expected. We appreciate you bringing these issues to our attention. At Building Plastics Online Ltd, we strive to provide excellent customer service, and we are disappointed to hear that we have fallen short in your case. We assure you that we take your feedback seriously and will be investigating the matter to address the communication and delivery issues you experienced. We genuinely value our customers' opinions and we would like to learn more about your specific situation. Could you please provide us with some additional details so we can understand what went wrong and how we can improve? Your insights will be invaluable in helping us rectify the situation and prevent it from happening again in the future. Once again, we sincerely apologize for the inconvenience caused by this situation. We remain committed to providing you with the best service possible and we appreciate your patience and understanding. Thank you, [Your

“Very poor communication from start to finish, no email or call to tell me a delivery date/time, delivery was 2 days later than I was told so had to pay blokes to stand around then delivery was dumped on the drive and I wasn’t even told it had been delivered, wouldn’t purchase anything with this company again”

Helpful Report

Dear Aaron,Thank you so much for taking the time to provide feedback on your experience with Building Plastics Online Ltd. We truly appreciate your input and value your honesty. Firstly, we would like to sincerely apologize for the very poor communication that you experienced from start to finish. We understand how frustrating it can be to not receive updates on delivery dates or times. We are sorry for any inconvenience this may have caused you. Moreover, we deeply regret that the delivery was two days later than what you were initially told. We understand that this resulted in additional expenses for you, and we apologize for any inconvenience caused. Additionally, we apologize for not informing you once the delivery had been made, as we understand that it is important to have clear communication regarding such matters. We greatly appreciate your feedback and would like to assure you that we take it seriously. It is our priority to address these issues and make necessary improvements to ensure a better experience for our customers in the future. In order to make things better, we kindly ask if you could provide us with more specific details regarding the areas where we fell short. This would greatly assist us in identifying exactly what can be improved upon. Once again, thank you for sharing your experience with us. We genuinely appreciate

“Easy to order, customer service was excellent. Competitive pricing and delivery was acceptable as delayed was delayed by manufacturing problems. Was kept fully informed is delay and eta.”

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“Very pleased with the service I received especially from Sarah in customer service , and collected later the same day from local depot”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 1,893 reviews