PJ Pan Reviews

Name: PJ Pan
Address: The Steading Balvarran Enochdhu, Blairgowrie
Rating: 4.96

5.0 Rating 1,940 Reviews

100 %

of reviewers recommend PJ Pan

About PJ Pan:

Luxury British nightwear brand specialising in stylish cotton & silk nightwear for adults, teenagers and children. Regular and tall lengths available. All made in Britain.

Visit Website

Phone:

01250 881325

Email:

enquiries@pjpan.co.uk

Location:

The Steading Balvarran Enochdhu
Blairgowrie
PH10 7PA

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Anonymous

Anonymous // 01/01/2019

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“Excellent.”

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Posted 9 months ago

“Absolutely fabulous in every way. Material, make & style spot on thank you and will be ordering more.”

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Posted 9 months ago

“I like the premise of PJ Pan, especially having high-quality pyjamas made in the UK. The first set of pyjamas were also exceptional. However, the last order is, in my opinion, faulty because the fabric became scratchy after the first wash. However, I can't return it or find any other solution with PJ Pan to rectify this situation. This leaves me with a £190 pyjama that I can't wear, return, or find any other solution with PJ Pan. Mainly, because I'm told that nobody else complained about this and that PJ Pan's Quality Assurance is impeccable. I would have hoped to be more trusted, especially being a repeat customer. With a heavy heart, I'm discontinuing ordering pyjamas from PJ Pan. Not because of the quality of their pyjamas but more for their low-class customer service. I expected to find some good solution for my faulty pyjama, but instead, it felt as if they would stick to a script offering me a 15% discount on the next order out of goodwill. Goodwill, instead of making a faulty product right. I hope this review helps PJ Pan to overthink their customer support.”

Helpful Report

Posted 9 months ago

Dear Hans - I understand we have been in communication with you over this matter on email. As we explained on email, this fabric is a very high quality cotton with a very high yarn count so we are very sorry to hear you found it scratchy after washing. We use this exact fabric base across nearly all of our prints (within the men's collection and also the women's) and have therefore sold hundreds of garments over the last few years and have received no similar feedback. In fact, quite the opposite - there are numerous comments from our customers praising the quality of this cotton: “fantastic quality material” …”silky, luxurious and perfect”…”lovely material” …”beautiful fabric” …”lovely soft cotton” etc. The first pair you bought was brushed cotton which is a very different fabric to your second pair. From your comments it sounds as if you prefer a brushed finish on your cottons as opposed to the smooth and crisper handle which is found on our lighter weight cottons. We pride ourselves on our customer service which is reflected in our very high scoring reviews and we always try to help our customers where we can, but I’m afraid, as per our terms, we are unable to accept items back after washing as we can't be held responsible for how garments are washed, dried or cared for. For example, excessive use of detergent can leave a residue on fabrics which can alter their handle. Not rinsing garments properly can also have the same affect and even hard water can leave a build up of minerals on the fibres which affect the softness of fabrics. Too high a heat can also potentially affect the handle of fabrics. All of our fabrics are tested rigorously by the fabric mills themselves and also by ourselves as we couldn’t possibly risk selling a fabric which didn’t perform well when washed. We therefore have full confidence in our fabrics and know that this fabric is not faulty. We would advise re-washing your pyjamas in a 40 degree wash with plenty of space to allow for adequate rinsing. We are of course disappointed to hear you will no longer be buying your pyjamas from PJ Pan but if you ever reconsider please do get in touch so we can advise on a suitable pair of brushed cotton pyjamas for you. Best wishes, the PJ Pan team.

Posted 9 months ago

“Top quality materials and very good for range of sizes to suit all shapes.”

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Posted 10 months ago

“Bought a dressing gown as a birthday gift for my friend . She was thrilled with it”

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Posted 10 months ago

“PJ Pan pyjamas are elegant and comfortable and of a beautiful quality. With the tall sizes PJ Pan offer, I am thrilled to find luxury silk and gorgeous cotton PJs that actually fit . For an XS Tall person, I have now found my perfect PJ source! Sandra”

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Posted 10 months ago

“Very pleased with the service of ordering and delivery.”

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Posted 10 months ago

“So good to find quality brushed cotton pyjamas for TALL women! You’d think women over 5’8” didn’t exist if (for some bizarre reason) one judged that by pyjamas available in the UK. Only thing is I wish they had pockets and elastic at the front as well as the back.”

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Posted 10 months ago

“""”

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Posted 10 months ago

“Repeat buyer, so reflects well on the product. Had an issue with missing confirmation emails for an order (my fault); dealt with promptly by support team.”

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Posted 10 months ago

“Prompt delivery”

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Posted 11 months ago

“I have purchased pyjamas and tops from PJ Pan for a number of years. The quality of the clothes and the service are always excellent. It is incredibly useful to have a choice of different leg lengths and this is another reason that I buy all of the family’s pyjamas from PJ Pan.”

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Posted 11 months ago

“Unfortunate that I bought a nightdresss for my wife for Christmas for £93. I made a mistake and should have bought a larger size. She said she loves it but know that's not true! Sorry!”

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Posted 11 months ago

“We have been buying from PJ Pan for ten years this year. Quality is amazing, designs are great and customer service is always excellent. Also, these are excellent presents, made in the UK!”

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Posted 11 months ago

“I have made several purchases from PJ Pam and the items always arrive really quickly”

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Posted 11 months ago

“Great service especially as Christmas period”

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Posted 11 months ago

“Good website & very helpful on the phone.”

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Posted 11 months ago

“A very happy daughter , finally with long enough trousers!”

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Posted 11 months ago

“Great selection of beautifully made pyjamas. Good admin with clarity on availability and a speedy delivery service.”

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Posted 11 months ago

“A minor delivery error was sorted out very efficiently. PJ Pan are a delightful organisation to deal with.”

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Posted 11 months ago

PJ Pan is rated 5.0 based on 1,940 reviews