Pirates Cave Limited Reviews

Name: Pirates Cave Limited
Address: 6 Kendon Business Park, Maritime Close, ,, Rochester
Rating: 4.79

4.8 Rating 1,399 Reviews

96 %

of reviewers recommend Pirates Cave Limited

Company Reviews

Product Reviews

Info

Visit Website

Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close, ,
Rochester
ME2 4JF

Write Your review

Tell us how Pirates Cave Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pirates Cave Limited 4 star review on 11th November 2016

Verified Customer

Pirates Cave Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very impressed with the speed of delivery (about 12 hours). However, the dinghy arrived in a very battered cardboard box. Inside, the nylon bag that contains the boat was covered in mould. The dinghy itself was not properly packed into the nylon bag and was bulging out with the zip not closed. It was if someone had got it out and tried to get it back in. It must have been hanging around somewhere damp for a long time to go so mouldy. All this could have been rectified had Pirates Cave dealt with this issue. They did not deal with it. Despite phoning and emails, they continued to blame their supplier and say that it was not their fault. Reluctantly they said they would 'try' to find a replacement bag. I thought they should just have replaced the whole thing.”

Helpful Report

Posted 8 years ago

Hello, we are very sorry to hear of your experience. As you know, we have raised these issues with the supplier. You will have noticed upon delivery the box was completely sealed and had not been opened by us prior to shipping. All of our stock is stored within our 5,000 sq ft retail space which is absolutely dry, so either this dampness has occurred prior to arriving to us or during transport to you. Regardless, we are of course extremely sorry that this has happened. As offered, we were obtaining you another bag for the dinghy, however, you confirmed that you no longer required another bag as the mark on the bag had wiped off. We are of course very happy to still replace the bag and will continue to further your complaint with the supplier - we certainly do not want this to occur again in the future.

Posted 8 years ago

“I ordered a part-leaded anchor line (for emergency use with a 30kg anchor if my 50ft narrowboat got into difficulties on a river), and it arrived extremely quickly. It is a quality item at a good price - but of course I hope never to have to use it! Many thanks, Pirates Cave.”

Helpful Report

Posted 8 years ago

“Very prompt delivery , item is very good quality and just what I wanted . ??????????”

Helpful Report

Posted 8 years ago

“I was very pleasantly surprised by the speed of delivery and the items were good quality and what I had ordered. I will definitely order from you again in preference to some other sites I have previously used.”

Helpful Report

Posted 8 years ago

“Good to deal with quick delivery would recommend.”

Helpful Report

Posted 8 years ago

“Good advice, quick delivery and the item was exactly as described; received, fitted and working within 4 days, thanks.”

Helpful Report

Posted 8 years ago

“Best price and delivered quickly”

Helpful Report

Posted 8 years ago

“great item, fast delivery. no problems whatsoever”

Helpful Report

Posted 8 years ago

“Ordering was easy through the website and delivery was very quick. The product (non-slip deck paint) was just what I wanted.”

Helpful Report

Posted 8 years ago

“Very quick and efficient service, highly recommended”

Helpful Report

Posted 8 years ago

“Ordered on Internet and delivered next working day. Excellent service. Would definitely use again.”

Helpful Report

Posted 8 years ago

“HI ! I ordered a NASA echosounder transducer on line, and it was waiting for me when I returned home a few days alter, and there it was. Thanks, excellent service, which is how it should be ! Thomas C Eaves. MRIN.”

Helpful Report

Posted 8 years ago

“Didn't actually have the exact colour I'd ordered (though website was showing it as in stock), but got a quick phone call and chose a suitable alternative - good service”

Helpful Report

Posted 8 years ago

“The dinghy I ordered arrived next day and some nave lights arrive a day later. Excellent service and helpful staff. What more can you want from an online store.”

Helpful Report

Posted 8 years ago

“First class ordered a dinghy delivered within 24 hours”

Helpful Report

Posted 8 years ago

“Easy to order on the online service and prompt delivery,”

Helpful Report

Posted 8 years ago

“My items came with speedy delivery and at good value. Thank you”

Helpful Report

Posted 8 years ago

“Good prompt delivery”

Helpful Report

Posted 8 years ago

“Simple ordering process, no concerns and fast delivery of goods as described. Thank you!”

Helpful Report

Posted 8 years ago

“My order was one of the best value compared to other sites and was delivered the very next day. That's all one needs!”

Helpful Report

Posted 8 years ago

Pirates Cave Limited is rated 4.8 based on 1,399 reviews