Pirates Cave Limited Reviews

Name: Pirates Cave Limited
Address: 6 Kendon Business Park, Maritime Close, ,, Rochester
Rating: 4.79

4.8 Rating 1,399 Reviews

96 %

of reviewers recommend Pirates Cave Limited

Company Reviews

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Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close, ,
Rochester
ME2 4JF

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Pirates Cave Limited 4 star review on 11th November 2016

Verified Customer

Pirates Cave Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and excellent service. Will use again.”

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Posted 3 years ago

“X.”

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Posted 3 years ago

“Good service, both with the product and correspondence. Well done.”

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Posted 3 years ago

“Quick delivery and good communication with customer.”

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Posted 3 years ago

“first class service”

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Posted 3 years ago

“The lady that served me was very helpful and exactly what I wanted and order it online I paid and I’m waiting for the delivery fantastic thank you for all your help colin”

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Posted 3 years ago

“An order of antifouling & chandlery items, delivered speedily & at a very good price. Thank you.”

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Posted 3 years ago

“Easy to use website and packed and dispatched very fast. It was just held up by DPD by a day or two. I’ve bought this item for my son as one of his Christmas presents, so can’t comment any further.”

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Posted 3 years ago

“Great customer servise fast delivery thanks”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Great service helpful on the phone as well”

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Posted 3 years ago

“Delivary was 4 plus days late leaving me to canceling my lift back into the harbour and purchasing the same item again from a different chandler to get it in time for launch . Delivary charge was refunded by you but the hassle and inconvience on me and the yard will mean i will never use pirates cave again and would not recommend to anyone in my marina either . Extremely poor performance on delivary .”

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Posted 3 years ago

We're truly sorry about this. Whilst we shipped your order within our timeframes, our delivery partner, DHL, caused delays as a result of a problem within their network - hence why we made a delivery charge refund to you. As can be seen from other reviews - our speed of delivery is usually something that people provide positive feedback for, so it's very disappointing to us that this has occurred with your order. Sometimes these things are just out of our control, but we do accept responsibility and can only apologise. As a small business, your feedback is of course the last thing we want to hear.

Posted 3 years ago

“My order was online, found it very easy to navigate the system. Once order the item was delivered to my door within 48 hours very impressed. I will definitely be using them again.”

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Posted 3 years ago

“Have bought three quality items from this company and received excellent service and delivery.”

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Posted 3 years ago

“Top service from start to finish with the order.updated at every stage from dispatch to delivery.thankyou”

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Posted 3 years ago

“First class service”

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Posted 3 years ago

“Simply superb service - I’m new to not products, and will 100% use these guys again - gentleman called me back maybe 4 times… to solve a quite specific enquiry - very highly recommended - so much thanks to you guys!”

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Posted 3 years ago

“Polite, sincere when DHL messed up and willing to step in to help. A little more communication on what was being done would have been appreciated, but as a business owner myself I realise there is always a demand on time.”

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Posted 3 years ago

Thank you very much for the feedback!

Posted 3 years ago

“The goods arrived 3 days late”

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Posted 3 years ago

Good morning, Apologies the goods turned up three days late. I have looked into this order and can see that it was dispatched from us on the same day that you placed the order, however unfortunately our courier service have let us down with this one as there were some issues on their end, which is what caused the delay. I have raised this issue with them to ensure it does not happen again. ^Sam

Posted 3 years ago

Pirates Cave Limited is rated 4.8 based on 1,399 reviews