Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,446 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

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Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beef shin was delicious- but very disappointed with the chicken sausages - they were tiny in size not like on the web site, very dry when cooked and full of palm/vegetable oil 😔”

Helpful Report

Posted 1 month ago

Hi Charlotte, Thank you for taking the time to share your feedback. I'm glad to hear that you enjoyed the beef shin, but I’m truly sorry to learn that the chicken sausages didn’t meet your expectations. We strive for quality across all our products, and your comments about the size and texture are valuable for us. I assure you that we’ll only use sustainably sourced palm/vegetable oil in the sausages. We will consider the size and look into this matter to ensure we're delivering the best possible experience for our customers. We appreciate your input, and I hope you'll give us another chance in the future. Best wishes, Liz

Posted 1 month ago

“Anticipation of excellent quality sustainable products and quality butchery.. I have bought all my meat for Christmas and the New Year, which included a 1.5Kg unsmoked Gammon joint. Disappointment. As recommended, I had the joint soaking overnight and hob cooked it this morning. Then removed string, at which point it fell apart. I had expected it to be a deboned gammon as shown in the attached website photo, not two different pieces held together by the string. After removing the rind and the fat attached to it, I was left with 815 gm before the roasting. Taste. Excellent tasting meat. Shame about the quality of the butchery. As an aside, I notice that all the cooked ham on offer has the large gammon cut, not the two piece I recieved. I am hoping for better with the deboned stuffed chicken tomorrow, and the boned and rolled rib of beef on New Year's Day”

Helpful Report

Posted 2 months ago

“Two weeks ago my delivery was sent to the wrong address and by the time I received it the contents had defrosted. I received no apology from Pipers Farm, nor any offer of recompense. Julia Watts”

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Posted 2 months ago

“Had my first delivery last week and was happy with the cuts of the meat, yet I haven't cooked them yet. What I did cook though was their pre made pies and I was very disappointed às I thought this company only supplied healthy foods, e.g no bovaer in the animal feed, so they say, yet they add monosodium glutamate to their pies, this is labelled on their boxes. Monosodium glutamate is a toxic flavour enhancer and does not need to be used. You should make this common knowledge before people purchase your pre made pies as this additive can make people ill, my mother is violently sick and gets migraines if she eats this so unfortunately these pies will be going straight in the bin... waste of my money so will be buying elsewhere from now on!”

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Posted 3 months ago

“We ordered 6 steak pies . No issues with the food itself but the pies did not leave the aluminium foil and therefore had to be spooned out which resulted in poor presentation to the dinner plate .”

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Posted 3 months ago

“Regrettably the gammon topside joint arrived with the fat and rind separated and tied on top which ended up being discarded. This type of joint does not give itself to easy carving. The joint was tough and tender in parts and in my opinion had little taste and I would not purchase again”

Helpful Report

Posted 3 months ago

“The steak was very tough to chew. Left half of it.”

Helpful Report

Posted 3 months ago

“not strong enought tast”

Helpful Report

Posted 4 months ago

Dear T, Thank you for sharing your feedback. I'm sorry to hear that the taste did not meet your expectations. We strive for robust flavours and the best eating experience with all our products, whilst producing products that are produced sustainably and in harmony with nature, and it’s disappointing to learn we missed the mark this time. Your comments are valuable, and I will ensure they are passed along to our team for consideration in future offerings. Could you please get in touch to let us know which of the items included in your order you found to be not up to standards? Best Wishes, James

Posted 4 months ago

“We had the cheese delivered for a friend for his 80 th birthday. He was very pleased . However I told him what time it was being delivered so he and his wife stayed in for the time it was due then went out and left the the porch open for delivery, not something they usually do because of living in an expensive property and easier to break in . I phoned on the night did it arrive "No" I was told .Later on the night when the neighbour came home they came round with the cheese which was addressed correctly but left on their step . Very disappointed with the delivery and a little worrying!”

Helpful Report

Posted 4 months ago

Dear Carolyn, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you experienced with the delivery of your friend's cheese. We understand how important it is for items to arrive safely and on time, especially for a special occasion like an 80th birthday. Your concerns regarding the delivery process are noted, and we will certainly look into this matter to improve our service. Best Wishes, James

Posted 4 months ago

“5-star meat, 1-star customer service. I wanted some lamb fillets for a special dinner I had planned, and Pipers Farm had a lovely option. I will say, we ate the lamb last night and it was lovely. The other cuts I got are similarly well-packaged and look fantastic quality. HOWEVER, I ordered in advance as my wife and I were going away for our anniversary, so I wanted to get the meat ordered before we left. Unlike most other online butchers, Pipers did not give me a delivery date option - it just immediately processed the order. This may have been my own fault, but I fired off an e-mail within 10 minutes asking them to confirm a delivery date. 2 days later, I received a shipment notification and I followed up AGAIN, asking for them to stop the delivery. I received a delivery notification the following day...I sent another e-mail, asking for a refund as the meat would be sitting outside. In the end, the wife and I cut our trip short to get home earlier to get the meat off the doorstep. 3 emails, all of which have been totally ignored by their customer services team, even a week later. Good meat means nothing if they refuse to speak with their customers.”

Helpful Report

Posted 6 months ago

Hi James, Thank you for your review and feedback about your latest order with Pipers Farm. I have tried to call you on the mobile this morning to discuss, but unfortunately unable to reach you. We have no record of any emails being sent to the Customer Service team regarding your order, so I wonder which email address you had sent your enquiry to? I would be keen to chat with you further so we can resolve your complaint. Please contact me on 01392 881 380 at your soonest convenience. We look forward to hearing from you. Many thanks. Georgina

Posted 6 months ago

“Milk completely off”

Helpful Report

Posted 6 months ago

Hi Kerry, I have tried to contact you on the mobile this morning, unfortunately to no avail. I am sorry to hear the Milk you received has gone off. Please could you contact the team so we can resolve this for you? Email: hello@pipersfarm.com Call us: 01392 881 380 Many thanks, Georgina

Posted 6 months ago

“Wasn't obvious from the website that everything is frozen, I thought I was buyng fresh and it only explains this hidden away on the product pages. The pork tastes great, but its all individually wrapped in plastic and then in another plastic bag, I feel the packaging is over the top. The sausages have to be the smallest I've seen. I thought i'd give pipers a go having used a lot of online butchers and if I'm being honest I will go back to them rather than order from Pipers again.”

Helpful Report

Posted 8 months ago

Dear Dan, Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate your honesty and for bringing these issues to our attention. Firstly, we apologize for any confusion regarding the frozen nature of our products. We understand that it wasn't clearly stated on our website and we sincerely apologize for any inconvenience caused. We will definitely take your feedback into consideration and work on making this information more prominent for our customers. In regards to plastic packaging, we’ve removed as much packaging as possible, you won’t find any plastic lurking in our boxes where it isn’t absolutely necessary. For any plastic we use we ensure that we use the lowest grade plastic possible in order to reduce our usage. Unfortunately, we can’t do without plastic-like material completely; without it, your food would not be able to be stored in the freezer leading to an increased rate of it going ‘off’ and being wasted, resulting in massive food waste.. We will review our packaging practices and explore more sustainable alternatives without compromising on product quality. We are glad to hear that you enjoyed the taste of our pork. However, we regret that the size of our sausages did not meet your expectations. Breakfast sausages are our smaller size sausages and we do have larger sausages available, such as out Plain pork sausages. Your custom is valued, and we appreciate your willingness to provide feedback. We would love to hear more from you on how we can make things better and improve your overall experience with Pipers Farm. Please feel free to share any additional suggestions or concerns. Thank you once again for your valuable feedback. We are committed to continuously improving our services, and your input is incredibly important to us. We hope to have the opportunity to serve you better in the future. Warm regards, Liz Pipers Farm Customer Support Team

Posted 8 months ago

“Shoulder of pork ordered. Skin, which was not attached, was unscored. Removing the string to score showed the roll to be full of offcuts. Meat when cooked was tough.”

Helpful Report

Posted 8 months ago

Dear Colin, Thank you so much for taking the time to provide us with your feedback on our Native Breed Boneless Pork Shoulder 1kg. We truly appreciate your effort in letting us know about your experience, and we sincerely apologize for the issues you encountered. It is regrettable that you found the inside of the roll filled with offcuts. We apologize for the lack of attention to detail on our part. We do not score the skin as usually, this crisps beautifully without and we are sorry that you did not have this experience. Regarding the meat being tough, we are sorry that it did not meet your expectations. We always strive to deliver the highest quality products, and this feedback is valuable in helping us improve. We would love to hear more from you to understand how we can make things better and ensure this is resolved for you, our email is Hello@pipersfarm.com or telephone us on 01392 881380 Once again, thank you for your feedback, Colin. We greatly appreciate your support and would be grateful for any further suggestions you may have. Rest assured, we will take your feedback seriously and work towards providing a better experience in the future. Kind regards, Liz Pipers Farm Team

Posted 8 months ago

“I have made several purchases from Piper’s Farm and my experience is normally quite good and quality of the product is high. However, the courier did not deliver to me but another location and when my order didn’t arrive I could get no assistance from them or Piper as it was after hours. Then when the next business day arrived I confirmed that the courier did not deliver my order and instead of working out a reimbursement or replacement I was told I needed to wait a whole week! For the courier to complete an investigation to confirm whether or not I can actually get my money back. I found this particularly disappointing as the image and location of the delivery was NOT my flat and that this is a consumable items regardless of the investigation there is no way I could accept the order now. And as this is food and plans were made with it, truly what am I supposed to do with it now?”

Helpful Report

Posted 8 months ago

Dear Jordan, Thank you so much for taking the time to share your feedback on your recent experience with Pipers Farm. We truly appreciate your kind words about the quality of our products. We want to sincerely apologise for the inconvenience you faced with the courier delivering your order to the wrong location. It is unacceptable that you were unable to receive any assistance from either the courier or us, especially since it was after hours. We understand how frustrating this must have been for you. We fully understand your disappointment with having to wait for a whole week for the courier to complete their investigation before considering reimbursement or a replacement. We apologise for any inconvenience caused and for the delay in resolving the issue promptly. We acknowledge that this is a consumable item, and it is completely understandable that you cannot accept the order now. We genuinely apologise for any inconvenience caused to your plans and the disappointment it may have caused. Please note, this has now been resolved and we have since issued a refund for the mis-delivered parcel. Once again, thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and appreciate your understanding. We hope that we can regain your trust for future orders with Pipers Farm. Best wishes, Georgina

Posted 8 months ago

“Delivery again was poor,open box,bread wet on melted ice packs,too few ice packs in order more than half the order mush.poorly packaged wool surround. Good welfare quality food normally just a shame the delivery”

Helpful Report

Posted 9 months ago

Dear Thomas, Thank you so much for taking the time to share your feedback about your recent experience with Pipers Farm. We genuinely appreciate hearing from our customers, as it helps us improve our services. We are truly sorry to hear about the issues you encountered with your delivery. It's regrettable that your order arrived in a poor condition, with an open box and bread soaked in melted ice packs. We understand that this can be extremely frustrating, and we sincerely apologise for the inconvenience caused. We take great pride in providing welfare-quality food, so it's disheartening to learn that the delivery did not meet our usual standards. We want every customer to receive their orders in perfect condition, and we are determined to rectify this situation. We value your feedback, and we would like to put this right for you. Please contact the team - hello@pipersfarm.com so we can look into this further. Many thanks, Georgina

Posted 9 months ago

“Very disappointed with the ready meals i ordered. Considering that they are made using grass fed meats etc I blindly trusted the other ingredients and purchased about £80 worth of meals. I was very disappointed to find seed oils in the ingredients when they arrived. Surely anyone who is looking for a properly healthy version of ready meals would not be happy eating seed oils? A great way to ruin good healthy meals. Obviously I can't get a refund as I should have checked the ingredients on the site. I just assumed a certain (basic) level of knowledge about food and a certain level of integrity. More fool me.”

Helpful Report

Posted 10 months ago

Dear Laura, Thank you so much for taking the time to provide us with your feedback on your experience with our ready meals at Pipers Farm. We greatly appreciate your honesty and valuable insights regarding the inclusion of seed oils in the ingredients. We understand your disappointment, especially considering your trust in us due to our use of grass-fed meats. We sincerely apologise for any inconvenience or confusion this may have caused. Our aim is to always provide customers with healthy and high-quality meals, and we are truly sorry for falling short of your expectations. We would really appreciate your guidance on how we can improve your experience with us. Your suggestions are valuable and will help us enhance the integrity of our products. Please feel free to share any further comments or concerns you might have. Once again, thank you for sharing your feedback. We sincerely apologise for any inconvenience caused, and we are committed to making things right. Best wishes, Georgina

Posted 10 months ago

“Well since you ask, I'll write here what I wrote at Trustpilot. No delivery of Easter order due, I'm told to DPD. However looking back through the feedback, this has been ongoing for years. Tale after tale of no Christmas/New Year deliveries, no communication, deleted social media attempts at communication. Well I suppose I was lucky. When there was no DPD text at 11.30am I emailed Piper's Farm. No ansa. I then phoned no ansa. Then, however I did get an email saying my food for Easter Sunday (the next day) would not be coming. I say this might be considered lucky because someone from Pipers farm at least did get back to me so I had time to dash out and get a replacement Easter meal. And the suggested recompense for ruining our Easter? A token for fifty quid off my next shop which is a big assumption -that I ever want to shop with them again! Come on Pipers Farm you need to stop blaming DPD. Yes they're rubbish but you keep on using them, knowing as sure as eggs is eggs you will be letting some customers down somewhere, every single high-day or holiday. Its such a shame because I want to buy sustainably and from nose to tail, but if you won't address issues with your delivery company you are not doing what you say on the tin. Reliable delivery is crucial to your business model and in this respect you are failing. I gave you 2 not 1 star because I wish you better than you are, and hope hope HOPE you will adapt and learn from the evidence. The same thing goes wrong again and again. Please wake up and smell the coffee.”

Helpful Report

Posted 11 months ago

Dear Jan, Thank you so much for taking the time to provide your feedback on Pipers Farm. We truly appreciate your honest review and want to apologise for the issues you experienced with your Easter order. We understand how frustrating it must have been to not receive your delivery and we sincerely apologise for any inconvenience caused. We acknowledge the ongoing concerns with our delivery service and assure you that we take them seriously. We are glad to hear that someone from Pipers Farm was able to get back to you in time for you to make alternative arrangements for your Easter meal. Please be assured, we issued a full refund for the order that did not arrive and we hope that you will enjoy a complimentary order on us with the Pipers Farm gift card that we have issued. We genuinely appreciate your loyalty and your desire to support sustainable farming. It is essential for us to address these issues with our delivery company to ensure reliable and timely deliveries in the future. We deeply regret that we have not met your expectations in this regard. We would like to ask for your assistance in making things better. If you have any specific suggestions or ideas on how we can improve our delivery service, please do let us know. Your insights are invaluable to us as we strive to adapt and learn from the evidence provided by our customers. We apologise once again, Jan, and we hope that you will give us another chance to provide you with the service you expect and deserve. Your satisfaction is our utmost priority. Thank you for your understanding and patience. Best wishes, Georgina

Posted 10 months ago

“I usually love Piper's Farm, but it has expanded so much I feel like there's no transparency about the fact that it's actually a network of farms rather than just supplying from 1 farm. There's also a ton of plastic (which is hard to prevent!) and it's soft plastic, which is difficult to recycle. Also, I can tell the company is starting to cut corners and engaging in some sandbaggery. I used to love the chicken sausages, but now the recipe has changed and is using non-hydrogenated vegetable oil, including sunflower oil, rice flour, and palm oil. I can taste the difference - it's now sticky and claggy - not to mention the much higher food miles now that it's using ingredients imported from very far away. I much preferred when they included pork fat instead. This is really disappointing! I'm planning to scale back my purchase of Pipers Farm goods.”

Helpful Report

Posted 11 months ago

Dear Eve, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Pipers Farm. We truly appreciate your honesty and are sorry to hear about the issues you've encountered. We understand your concerns regarding transparency and the expansion of our farm network. We apologise for any confusion this may have caused. We will take your feedback into consideration and work towards providing more clarity about our network of farms, but in the meantime you can read about our wonderful producers and suppliers on the Pipers Farm website - https://pipersfarm.com/pages/grow-for-us. We also understand your frustration with the amount of plastic packaging and its recyclability. It is indeed a challenging issue, but we are actively seeking alternative solutions to minimise our environmental impact. Rest assured, we are constantly exploring more sustainable packaging options. We always strive to maintain the highest quality standards and are disappointed to hear about your experience with the chicken sausages. Your feedback regarding the recipe change has been duly noted. We will certainly review this and see if there are any improvements we can make to provide a better product. We are genuinely sorry for any disappointment or inconvenience caused. We would love to make things right and kindly ask if you could provide further details on how we can improve your experience with Pipers Farm. Your feedback is crucial to us, and we want to ensure that we meet your expectations moving forward. Once again, thank you for bringing these concerns to our attention. We appreciate your support and hope to continue serving you as a valued customer. Best wishes, Georgina

Posted 10 months ago

“I have always leaned on farm shops for our organic and grass-fed meat needs. This time around I decided to give Pipers Farm a whirl, drawn in by the family favourites box which seemed like a perfect fit for our family, especially with two boys who are always hungry. The delivery was on point - quick and hassle-free. But when we dove into the box, things started to unravel. Considering what we paid, the return on investment just wasn't there. The portions were on the smaller side the taste was lacking, and the meat was surprisingly tough. Overall, it was a letdown.”

Helpful Report

Posted 11 months ago

Dear Roland, Thank you so much for taking the time to provide us with your feedback on your recent experience with Pipers Farm. We truly appreciate hearing from our valued customers like yourself and it is important to us that we address any concerns or issues you may have encountered. We sincerely apologise for the letdown you experienced with our Family Favourites Box. We take your comments regarding the smaller portions, lack of taste, and tough meat very seriously, as we strive to provide high-quality meat to our customers. Your feedback is incredibly valuable to us and we would love the opportunity to make things right. We would greatly appreciate it if you could provide us with more specific details about your order, such as the specific items that were not up to par, so that we can investigate and rectify the situation for you. Our goal is to ensure that every customer has a positive experience with Pipers Farm and we are committed to improving any areas where we may have fallen short. Once again, thank you for bringing these issues to our attention. We value your support and are dedicated to continuously improving our products and services. We hope for the opportunity to regain your trust and provide you with a better experience in the future. Best wishes, Georgina

Posted 10 months ago

“Last delivery it was the worst experience. No indication that some of the products were out of stock even if on the delivery date there were shown as available. No order paper was included in the delivery box as usual.”

Helpful Report

Posted 1 year ago

Dear Panagiotis, Thank you so much for taking the time to provide us with your feedback about your recent experience with Pipers Farm. We genuinely appreciate your effort in letting us know what happened. We are truly sorry to hear that your last delivery was an unpleasant experience. We are sorry that you were not informed of the products that were out of stock, but I understand you have been refunded for these. We have opted to send Order Confirmations via email, so we no longer include the paper copies within the deliveries. Once again, we thank you for bringing these issues to our attention, and we appreciate your patience and understanding. Please feel free to reach out to us directly with any further feedback or suggestions. Best wishes Georgina Pipers Farm Customer Support

Posted 10 months ago

Pipers Farm is rated 4.8 based on 6,446 reviews