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Pipers Farm Reviews

4.8 Rating 6,446 Reviews
96 %
of reviewers recommend Pipers Farm
Company Reviews Product Reviews
11,636
 Insights Metrics Info
4.8
Based on 6,446 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pipers Farm Reviews

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Steven Max
Verified Buyer
“Ordered the Cheese Feast Box and the cheeses received were very short dated. Disappointing and not really acceptable.”
Helpful Report
Posted 1 month ago
Hi Steven, Thank you for taking the time to leave us a review. I am disappointed that we weren't able to be worthy of 5 stars! I've sent you an email as I cannot see that we have had any correspondence with you, if you could send us across some additional information then hopefully we can get to the bottom of this for you. Best Wishes, James
Posted 1 month ago
Linda Harrison
Verified Reviewer
“Didn't deliver on day that I'd booked. Or the next day. Or the day after that. Didn't communicate the delays at all. Failed to reply to my two emails seeking an update. Only apologised for the missed delivery when I raised this with them after the package was finally delivered. This is the second time I have had this problem with Pipers.”
Helpful Report
Posted 2 months ago
Dear Linda, I genuinely appreciate you taking the time to share your experience, although I’m very sorry to hear about the delivery issues you encountered. It’s disappointing to know that we let you down not just once, but twice, and I completely understand how frustrating that must be. Communication is key, and I apologise for the lack of updates regarding your order. Your feedback is invaluable to us, and I can assure you we are taking this very seriously to improve our processes moving forward. Best Wishes, James
Posted 1 month ago
Jo Teare
Verified Reviewer
“Our goose was delivered on the wrong day and was left on the edge of the road not at our house. I raised these issues with Pipers Farm and their response has implied both issues are my fault. Mistakes happen but the lack of an appropriate response means that I cannot trust them to deliver and will not be ordering again.”
Helpful Report
Posted 2 months ago
Linda
Unverified Reviewer
“Delivery failure... again. Ordered a Christmas delivery as a gift for friends. Ordered one month ahead. No delivery on the day I'd chosen. No delivery the following day. No delivery the day after that. No contact from Pipers to say there would be a delay or to advise when the package would arrive - until an email from the delivery company announcing the imminent delivery - four days late. When I responded to a Pipers Farm Facebook post about despatching Christmas orders, I got no response, then a day later - when I posted again about still not getting a delivery or delivery advice - I got a response saying the package was out for delivery that morning (I'd already been told by the courier company at that stage). No explanation for the delay. No apology. This is the second Pipers gift delivery that has had botched delivery. The other one also arrived days late. The product can be as amazing as anything, but if it is let down by poor service and totally unreliable delivery - then it is all for nought. It is embarrassing to ask friends or family to wait in for a package.... and nothing arrives.”
Helpful Report
Posted 2 months ago
Robert Hazell
Unverified Reviewer
“We placed our Christmas order in early November, all products ordered were shown as being in stock, sadly when our order was delivered two of the products were not as ordered. One item was missing completely and one was substituted, we received no email in advance informing us and the missing item was not credited until I raised the matter with Piper's. We are local to Piper’s and try to support such businesses, regretfully on this occasion Piper’s fell short of the standard we would expect.”
Helpful Report
Posted 2 months ago
Dear Robert, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues with your recent order, especially during such an important time as Christmas. It’s disappointing that we were unable to meet your expectations, and I understand how frustrating it must have been. Your support of a small scale business means a great deal to us, and we truly value your feedback. Please rest assured that we are addressing these concerns internally to improve our communication and service moving forward. If you would like to discuss your experience further, I invite you to reach out to us at hello@pipersfarm.com. Best Wishes, James
Posted 2 months ago
My Wife Made The Order
Verified Reviewer
“I won't be ordering from Pipers Farm again...I ordered a 4.5kg Cockerel for christmas day and a 3.8kg cockerel arrived...When i phoned them to discuss they reluctantly apologised and refunded £8! That's fantastic, thanks Pipers! What good is £8 going to do on Christmas Day! Had they told us they would be exchanging for a smaller bird then we would have ordered elsewhere! Totally unacceptable Pipers!”
Helpful Report
Posted 2 months ago
Hi, Thank you for your feedback, and I’m genuinely sorry to hear about the mix-up with your order. I understand how frustrating it must have been to receive a smaller cockerel than expected, particularly for such a significant occasion as Christmas Day. We aim to keep our customers informed and delighted with their orders, so it’s disappointing to know we fell short this time. Your experience is invaluable to us, and we will be addressing your concerns with our team to ensure we communicate more effectively in the future. If you would like to discuss this matter further, please feel free to reach out to us at hello@pipersfarm.com. Best Wishes, James
Posted 2 months ago
Jean Avery
Verified Buyer
“I will not be ordering from Pipers Farm again. They have let me down badly . I ordered from here to support a small business.”
Helpful Report
Posted 2 months ago
Rhonda Slade
Verified Reviewer
“Delivery was a day late my pigs in blankets were fully defrosted and a gammon joint had started to defrost I called them up and they told me it is totally safe to refreeze these items I have been in catering for years and know this not to be true they were not up for discussion just that it is safe to refreeze meat that has already been frozen an absolute joke .What a waste of my money as I now need to replace the items”
Helpful Report
Posted 2 months ago
Dear Rhonda, Thank you for sharing your experience with us. I sincerely apologise for the difficulties you faced with your order and the concerns regarding food safety. Your knowledge from years in catering certainly brings a valid perspective to the situation, we can assure you that you can re-freeze our meat if kept chilled during it's time after defrosting partly because of the incredibly high standards of cleanliness we adhere to during all stages of preparation. We appreciate your feedback as it helps us refine our processes and customer service. It’s our goal to ensure that every customer feels confident in their purchases. If you would like to discuss this further, please reach out to us directly at hello@pipersfarm.com, and we’ll do our best to address your concerns. Best Wishes, James
Posted 2 months ago
M Cisse
Unverified Reviewer
“I received very short-dated ambient items. I was fobbed off and told that it's because they work with artisan producers. I've ordered from plenty of similar companies in the past, and never had this issue. I would not order from them again.”
Helpful Report
Posted 2 months ago
John
Verified Reviewer
“Absolutely hopeless in terms of delivery. You wait all day for a delivery to be told late in the day it'll be the next day. Dealing with Pipers Farm is simply not worth the stress and effort that's entailed in organising ones life around it's poor delivery practices.”
Helpful Report
Posted 3 months ago
Dear John, Thank you for taking the time to share your thoughts. I’m truly sorry to hear about your delivery experience and the frustration it caused you. We aim to provide a seamless service, and it’s clear we fell short in this instance. Your feedback is incredibly valuable to us as we continuously work to improve our processes. We understand that timely deliveries are vital to our customers, and I assure you that we are actively assessing our logistics to enhance our service. If you wish to discuss your experience further, please don’t hesitate to reach out to us at hello@pipersfarm.com. Best Wishes, James
Posted 2 months ago
Elizabeth Nicholas
Verified Reviewer
“Part of order - which was placed in September - was cancelled the day before delivery in early December. Absolutely appalling attitude from Customer Service. I have been buying from Pipers Farm for years and I have never encountered such rudeness and unhelpful service from them.”
Helpful Report
Posted 3 months ago
Dee
Unverified Reviewer
“Poor service, can get just as good quality much cheaper”
Helpful Report
Posted 3 months ago
Christian Davis
Verified Buyer
“Ordered some steaks and they didn't turn up. When I clicked the dpd message it said they couldn't deliver as they were perishable items. I have tried calling tge number on pipers farm website but no one answers. I have emailed thier customer service and still no response a week later. Poor!”
Helpful Report
Posted 4 months ago
Dear Christian, I'm truly sorry to hear about the issues you've faced with your order. We absolutely understand how frustrating it can be when expectations aren’t met. Please know that your feedback is invaluable to us, as it highlights areas we aim to improve upon. We are currently looking into our communication channels and logistics to ensure that such situations are addressed more promptly in the future. If you could please email hello@pipersfarm.com with your details, we can investigate the matter for you. Best Wishes, James
Posted 4 months ago
Pat Gregory
Unverified Reviewer
“Dissapointed.delivery fine but everything is frozen .so beef burgers can’t be separated ,bacon full of white bits in the pan that’s not a good cure.,it’s my first delivery and sadly my last £100odd wasted sadly really not what I expected.”
Helpful Report
Posted 4 months ago
Dear Pat, Thank you for sharing your experience with us. I’m really sorry to hear that your first order did not meet your expectations. We strive to ensure our customers are happy with their purchases, and it’s disappointing to hear that was not the case this time. As discussed in our emails regarding the issues with the frozen items and the bacon, we appreciate your feedback, as it helps us improve our service. We do recommend checking our product details, which provide information about our delivery methods and packaging. Best Wishes, James
Posted 4 months ago
David Droznika
Verified Buyer
“Disappointed that all food came frozen I wasn’t aware until I put it in the fridge and all the food went to waste, eat the steak and burgers.”
Helpful Report
Posted 4 months ago
Dear David, Thank you for your feedback regarding your recent order with Pipers Farm. I’m truly sorry to hear that you were disappointed with the products you received. We aim to provide clear information about our packaging and delivery methods, and I regret if this wasn’t communicated effectively as we do show this information on each of our product pages and also in our FAQs. Best Wishes, James
Posted 4 months ago
Maria Harper
Verified Buyer
“Please can someone contact me as I haven’t received my order , it was due on the 11 th”
Helpful Report
Posted 4 months ago
Dear Maria, Thank you for contacting us, I can see that my colleague has responded to your email yesterday if you can please respond with the information requested then we can assist you further. Best Wishes, James
Posted 4 months ago
Mavis Jones
Verified Buyer
“My pork was very fatty more fat than meat won't buy that piece of meat again x”
Helpful Report
Posted 5 months ago
Dear Mavis, Thank you so much for taking the time to share your feedback about your recent experience with us at Pipers Farm. We truly appreciate your input and value your opinion. We would like to sincerely apologise for the disappointing quality of the pork you purchased. We understand how frustrating it can be to receive a piece of meat that had more fat than meat itself. This is certainly not the high standard we strive to maintain. To ensure we rectify this issue, we kindly ask for your assistance by contacting our customer service department with more details about your purchase. Could you please let us know the specific product you bought and the date of your purchase? This information will greatly help us identify any potential improvements needed in our sourcing or packaging process. At Pipers Farm, our aim is to always deliver exceptional products, and it is through feedback like yours that we can continuously enhance our offerings. Best Wishes, James
Posted 5 months ago
Sophie Bomby
Verified Buyer
“Normally happy with our meat but ordered the pork belly this time. It arrived with lots of hairs still in the skin, impossible to to remove and did not dissappear when cooking. Very unediable and dissapointed with the quality of preparation.”
Helpful Report
Posted 6 months ago
Hi Sophie, Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate it! We constantly strive to provide the best quality products, so I am sorry that your experience with our Native Breed Pork Belly fell below our usual high standards. Pork Belly is one of our most highly rated products and I would be happy to send you a replacement so that you can experience the true Pipers Farm Native Breed Pork Belly. I feel confident that your experience will be better with the rest of your order and If there is anything else we can assist you with or if you would like to arrange a replacement Pork Belly for you, please do not hesitate to get in touch us either by email or on the telephone on 01392 881 380. Once again, thank you for choosing Pipers Farm and for your valuable feedback. We are grateful to have you as a customer and we look forward to serving you again soon! Best wishes Georgina
Posted 6 months ago
Adam Kirk
Verified Buyer
“Chicken was black and bruised and really didnt taste great. Wont be buying anymore”
Helpful Report
Posted 8 months ago
Dear Adam, Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate customers like you who provide valuable insights that help us improve our products and services. We are sincerely sorry to hear about the issues you encountered with the black and bruised chicken that didn't meet your expectations in terms of taste. It is certainly not the quality we strive to deliver to our customers, and we apologize for any disappointment caused. We truly value your Custom and want to make things right. We would be grateful if you could provide us with more specific details about your purchase so that we can investigate this matter further and prevent such occurrences in the future. The email to send further information to is hello@pipersfarm.com Your satisfaction is of utmost importance to us, and we want to ensure that your next experience with Pipers Farm exceeds your expectations. We would greatly appreciate any suggestions or feedback you might have on how we can improve our products and services to regain your trust. Thank you once again, Adam, for bringing this matter to our attention. We look forward to your response and the opportunity to make things right. Warm regards, Liz Customer Support Team
Posted 8 months ago
Chrysa
Verified Reviewer
“I have ordered from this store many times, and everything was fine until recently.About a month ago, I placed an order that didn't arrive on the expected delivery date. Late that night, I saw that the courier had received my order. The next morning, I called the store, and they told me they had given it to the courier. When I expressed my concern about the meat possibly getting unfrozen since the delivery company had my order since the previous day, they rudely responded that they had followed the process and that the order would be fine. However, the order eventually arrived half unfrozen. I sent an email to the store regarding this, but I never received a response.Hoping the issue was a one-time incident, I reordered from them after a month. Unfortunately, my order was six hours late, the box was beaten up and half open, and again, half my order was unfrozen. I don't know if this last issue was the courier's fault, but the store's lack of willingness to help or address the matter has led me to decide that I won't be ordering from this store again.”
Helpful Report
Posted 8 months ago
Dear Chrysa,Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Pipers Farm. We truly appreciate customers like you who share their concerns and help us identify areas where we can improve. We sincerely apologize for the inconvenience and frustration you faced with your recent orders. It is disappointing to hear that your first order arrived half unfrozen and that your second order was not only late but also damaged and partially unfrozen. We understand how important it is for our products to be delivered promptly and in perfect condition, and we deeply regret that we fell short of your expectations on both occasions. We are truly sorry for the lack of response to your email regarding the first issue, as our aim is to acknowledge and address any concerns promptly. I can not see that we have received your email but I would like to help to resolve the matter for you - would you be able to resend the email to me so that I can look into this amd ensure this is fully resolved for you? Hello@pipersfarm.com We genuinely understand your disappointment and frustration, but we would like another chance to make things right. In order to do so, we kindly request you to share any specific steps or measures you would like us to take in order to improve your experience with Pipers Farm. Your insights will be invaluable in helping us prevent similar issues from occurring again. Once again, we thank you for your feedback, and we truly apologize for any inconvenience caused. We appreciate your loyalty as a customer and hope to regain your trust. Warm regards, Liz Customer Relations Team, Pipers Farm
Posted 8 months ago
Pipers Farm is rated 4.8 based on 6,446 reviews
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