Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,446 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Christmas turkey was excellent”

Helpful Report

Posted 2 years ago

Hi Jo, Great to hear you enjoyed your Christmas Turkey, if there is ever anything we can do to improve your experience please let us know!

Posted 2 years ago

“Really hard to give a proper star rating. Fillet steak is excellent, however the most recent batch of short ribs was awful. The ribs were all bone and fat with very minimal amounts of meat. So disappointing.”

Helpful Report

Posted 2 years ago

Hello Alicia, Thank you for your review and we are sorry to hear about your disappointment with the ribs. I have passed this information on to our team and they will be looking into this to make sure this doesn't happen again in the future. If there's anything else you would like to know, please feel free to let us know and we would be more than happy to help! Pipers Farm

Posted 2 years ago

“We enjoyed the products, however the smoked bacon was incorrectly labelled and frozen, as were the sausage’s”

Helpful Report

Posted 2 years ago

“They always send out short orders twice they have done it to me now the last time I ordered a spatchcocks chicken paid £12 and got half of the chicken so now I’m done with pipers farm”

Helpful Report

Posted 2 years ago

“Delivery was poor. Delivered to totally wrong address on two occasions. It was left to the honesty of the occupier at the incorrect address on both occasions.(on one occasion, to personally deliver). No response from either DPD or Pipers Farm on being advised of failure.”

Helpful Report

Posted 2 years ago

Hi Sheila, I am so sorry to hear that delivery was made incorrectly one two occasions but I am grateful that you have brought this to my attention. May I ask, do you have the DPD app which allows you to upload an image of your property and also to add the what 3 words location so that DPD drivers can pinpoint exactly were you would like parcels to be delivered. I am so sorry for the disappointment with your recent delivery and we would be happy to help in any ways that we can Best Wishes Pipers Farm

Posted 2 years ago

“I have used PF many times over the years. This year disappointed in the ham I bought with the top skin and fat tied on but separated from the meat itself - i don't know why this should be. It led to the joint being a bit of a mess and dry due to it coming off. The rest of the order was good but the ham not so”

Helpful Report

Posted 2 years ago

“The goose we paid for was meant to be 5.3-5.8kg. It was 4.7kg. The stress of not knowing if it would arrive at all was uncomfortable but we understand that the Post Office strike hit DPD and also when some can't afford to eat then we should check our privilege. Once here everything was sensationally tasty as always.”

Helpful Report

Posted 2 years ago

“The gammon joint was disappointing.”

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Posted 2 years ago

“Good quality meet but terrible customer service. So bad i will avoid shoping here in future”

Helpful Report

Posted 2 years ago

“Had a two bone rib of beef but unusually this was tough this time. Cooked it as medium rare and seared meat at high temperature for 20 minutes and then turned down heat to 160 degrees C, but meat went dry quickly and was slightly tough. Shame!”

Helpful Report

Posted 2 years ago

“I thought it would come in a presentation box. Instead the cheeses were rolling around in a small box. Not even festive tissue paper to make it look more attractive. This was a present for my dad so I'm now going to have to buy things to make it more like a gift.”

Helpful Report

Posted 2 years ago

“We ordered a cheese board as a present for Christmas which came without any problems. However we ordered £80 worth of meat for Christmas dinner which didn't arrive with DPD and because it past the safe time frame for delivery, was not delivered as unsafe to eat. This is a total waste of food. This happened because of problems with DPD being inundated due to postal strikes and isn't Pipers fault, however I feel if Pipers can't guarantee delivery within a safe time frame then they shouldn't be selling food online, due to the food waste. The main frustration was the total lack of communication from Pipers about the situation. After sending emails and leaving an answer machine message with no response I had to resort to leaving a comment on their Instagram page. It appears to have happened to a few people and I can only assume Pipers have been overwhelmed by lots of people sending emails, but I feel they could have put an announcement on their website explaining the situation and what they were going to do about it. This would have saved a lot of anxiety about what was happening and whether we are going to get a refund. We received a refund for the cheese board which was actually delivered but we haven't had a refund for the meat which we didn't receive, so had to send another email about this but again no reply as yet! It just feels like Pipers have been inundated with emails and is now chaotic which is a shame as we have used them a few times and have always been very pleased with the products and service. I'm sure we will also receive our refund and I'm sure Pipers are very disappointed with the situation too.”

Helpful Report

Posted 2 years ago

“Meat as yet untried arrived on Monday as promised. Then this message came . Another delivery , not mine but it never appeared . Some muddle ? Great news! Your parcel has been delivered today 20th December by Your DPD driver GILLIAN.LANFEAR this i# not my delivery min3 arrived on Monday as promised I tried to ring you but no good View my delivery Your parcel: 15505206035829 How was your delivery? Let us know below ”

Helpful Report

Posted 2 years ago

“Unhappy, booked a delivery slot for Christmas turkey crown , arrived a full 6 days before requested slot . Contacted Pipers by phone, had to leave a recorded message disappointed not to receive a reply.”

Helpful Report

Posted 2 years ago

“My order came a day late this year. No problem, I was kept informed of delivery times. Won’t stop me from ordering again .”

Helpful Report

Posted 2 years ago

“Very upset this time with all the hair dark On the skin of belly pork looked awful and. So many on the turkey breast which I will have to pull out before I cook the turkey not sure what to do with the pork skin I’ve had belly before no problem”

Helpful Report

Posted 2 years ago

“Delivery service was great although the actual product of black pudding has been a disappointment.I feel the product is lacking in seasoning and texture.I had high hopes in this product as I absolutely love black pudding and to find a company that use fresh blood and lardons from their own livestock was music to my ears but alas it didn’t live up to my expectations.A touch on the rubbery/dry side,very little seasoning and big lumps of fat unevenly spread through black pudding slice.This may be my own preference to what black pudding should taste like but I do feel you aren’t making the best tasting black pudding out of your quality products,I hope this feedback is of some use,many thanks Amye”

Helpful Report

Posted 2 years ago

“Unfortunately an otherwise fine delivery was spoilt this time by 1 of the 6 bottles of perry leaking into the box. Otherwise always very pleased with what I buy from Pipers.”

Helpful Report

Posted 2 years ago

“Very pleasant staff and prompt delivery however it took 3 attempts to get order correct.”

Helpful Report

Posted 2 years ago

“The venison steaks are very tough first time using your farm , so sorry 😢”

Helpful Report

Posted 2 years ago

Pipers Farm is rated 4.8 based on 6,446 reviews