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Pipers Farm Reviews

4.9 Rating 6,202 Reviews
97 %
of reviewers recommend Pipers Farm
Company Reviews Product Reviews
11,513
 Insights Metrics Info
4.9
Based on 6,202 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pipers Farm Reviews

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Pamela Relton
Verified Buyer
“I had a very small issue with an order recently (very small) and it was sorted immediately by the excellent customer care team, plus a discount as a goodwill gesture. Lovely, friendly service and always excellent produce. Thank you.”
Helpful Report
Posted 11 months ago
Susan Bell
Verified Buyer
“The meat arrived 3 hours later than the delivery people had advised but the meat was still completely frozen. The inner packaging was designed to go on a compost heap and this is what we did with the cardboard box going in the recycling bin, so full marks for packaging and it just shows how well insulated it is. We have eaten the chicken and all agreed it was very tasty. The turkey breast is of course being saved for Christmas Day.”
Helpful Report
Posted 11 months ago
Victoria Brocklesby
Verified Buyer
“Fantastic quality and great service!”
Helpful Report
Posted 11 months ago
Chloe Biscoe
Verified Buyer
“Wide variety of organic produce. All such high quality food and we know we’re buying from a good source. Love the rewards system which allows us to save some money each time.”
Helpful Report
Posted 11 months ago
Leon Jammer
Verified Buyer
“Incredible quality of meat -- our roasted chicken was sensational. We love everything Piper makes -- everything is considered from fantastic packaging, great delivery, wonderful quality, and great and fair pricing.”
Helpful Report
Posted 11 months ago
Wannie Youlton
Verified Buyer
“You can’t go wrong with pipers I’ve been buying here for 5yrs now. I’ve only had 2 complaints both dealt with promptly and professionally. Nothing seems a problem everyone I’ve met or spoken to have been amazing. THANKS PIPERS!”
Helpful Report
Posted 1 year ago
Ann Dunstan
Verified Buyer
“Good wholesome, healthy food. Easy to order and delivered within the given time slot. I put the packaging in my compost bin”
Helpful Report
Posted 1 year ago
Wayne Lucas
Verified Buyer
“Have ordered from pipers farm on several occasions And have always been more than pleased with the products. Great service, great food .”
Helpful Report
Posted 1 year ago
Stephen Lovelock
Verified Buyer
“Can't find anything at fault all good.”
Helpful Report
Posted 1 year ago
Rachel Fitton
Verified Buyer
“Excellent service and quality After care sales team especially Nathan who has helped us locate a missing parcel is outstanding”
Helpful Report
Posted 1 year ago
Pat Egan
Verified Buyer
“Very happy with the items I received.”
Helpful Report
Posted 1 year ago
James Dunn
Verified Buyer
“The service was excellent and the product supperd”
Helpful Report
Posted 1 year ago
Anne Swietlik
Verified Buyer
“Product looks exactly as described, deliver as described now have to wait until Christmas to sample the taste!”
Helpful Report
Posted 1 year ago
Dr Alison S J Edwards
Verified Buyer
“Straightforward and efficient service. Practical, minimal and recyclable packaging. Excellent quality.”
Helpful Report
Posted 1 year ago
Elizabeth Turner
Verified Buyer
“Good quality and tasty. Delivery fast and efficient. I like supporting Piprers Farm!”
Helpful Report
Posted 1 year ago
Sue Edwards
Verified Buyer
“I have been using Pipers Farm for some years now and can highly recommend. The quality of their products is exceptional and their website is very easy to use. Each item has cooking instructions which is very helpful.”
Helpful Report
Posted 1 year ago
Rebecca H
Verified Reviewer
“I hate writing negative reviews, especially when I haven’t given the company a chance to respond, but for something as important as a Thanksgiving or Christmas turkey, I feel obliged to be honest. First, the cost. Wow! I’ve never spent £100 to feed a family of four. Second, the quality. I spent more than 30 minutes plucking feathers before I had a chance to season, stuff and baste the turkey. Third (it could be my oven despite cooking six turkeys in the oven previously and cooking the turkey in the exact manner my family has for 60+ years) but it was the driest turkey ever. Fourth, there were no cooking instructions. I had to weigh the turkey myself and calculate cooking time. Although the farm’s instructions are suggestions, it’s always given me comfort and helped me plan. In the end, internal temperature is all that matters and everyone should remember that. Fourth, the turkey arrives frozen. Double check when yours arrives. I sadly won’t return as a customer for turkey, maybe something else if my local is unavailable.”
Helpful Report
Posted 1 year ago
Dear Rebecca, Thank you so much for your honest feedback about your experience with Pipers Farm. It means a great deal to us that you took the time to share your experience with us and we are sorry to hear that you were not satisfied. We take customer feedback seriously and want to make sure that everyone who gets Pipers Farm products have the best experience possible. We understand that £100 for a family of four is a lot to spend and we are sorry that you had to spend extra time plucking feathers from your turkey and that your turkey was dry. We appreciate that you followed your family's traditional turkey cooking method and that you want to have clear cooking instructions. The free range Bronze Turkeys do have feathers that will cook away during the roasting of your bird, and we would love to hear more about your experience and how we can make it better. Please do not hesitate to contact us by email on hello@pipersfarm.com if you have any questions or additional feedback for us to consider. Thank you again for your honest review Best Wishes Pipers Farm
Posted 11 months ago
Graham Risdale
Verified Buyer
“Chickens are the best, sausages and burgers best we've had, mince beef is great never had anything we didn't like , all followed up by excellent service”
Helpful Report
Posted 1 year ago
Reena Logan
Verified Buyer
“Initially not delivered then sent to incorrect address. Person I dealt with seemed quite uncaring.”
Helpful Report
Posted 1 year ago
Dear Reena, Thank you so much for giving us your feedback about Piper's Farm. We truly appreciate you taking the time to share your experience with us. We apologize for the initial issue with your delivery not being sent out, and further, for it then being sent to an incorrect address. That should have been handled better and we're sorry for the inconvenience. We'd love to hear more from you - what could we have done differently to make things right? How can we make things better for you now? Please do let me know by email at hello@pipersfarm.com Thank you, Liz
Posted 11 months ago
Simon Andersen
Verified Buyer
“food was good but was not aware that food was frozen; i had hoped for fresher delivery”
Helpful Report
Posted 1 year ago
Hi Simon, Thank you for taking the time to share your feedback on Pipers Farm. We always aim to provide top-notch customer service and value your feedback - it’s what helps us to keep the standards high. Pipers Farm beleive freezing is natures preservative and we do say next to each item, under the storage tab 'All of our meat is delivered frozen ready to pop straight into your freezer, once defrosted these can be kept in the fridge for up to 3 days.' The only acception to this is Whole Geese,Whole Tukeys or Turkey Crowns which are sent fresh at Christmas time. If you ever need anything, please don’t hesitate to reach out. We’d be more than happy to help. Thank you again, Liz - Pipers Farm
Posted 11 months ago
Pipers Farm is rated 4.9 based on 6,202 reviews
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