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Pipers Farm Reviews

4.8 Rating 6,446 Reviews
96 %
of reviewers recommend Pipers Farm
Company Reviews Product Reviews
11,636
 Insights Metrics Info
4.8
Based on 6,446 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pipers Farm Reviews

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Elaine Taylor
Verified Buyer
“Was disappointed with delivery, was told it would be here Tuesday waited in all day an night to be told it wasn't coming at 8 o'clock till Wednesday not sure if I should eat the items see they have been on the van so long, I also got pork an I ordered ham,”
Helpful Report
Posted 2 years ago
Tonia Canino
Verified Buyer
“I have no issue with your company. But the delivery service was atrocious and would probably affect whether I would use Pipers Farm again”
Helpful Report
Posted 2 years ago
Jacqueline Pettifer
Verified Buyer
“Please change your delivery company. My delicious meat was delivered about 2 miles away and only because the people knew me, they delivered the meat the next day. This is the 2nd time since August. However the produce is excellent”
Helpful Report
Posted 2 years ago
Norma Bond
Verified Buyer
“You forgot to send our order!”
Helpful Report
Posted 2 years ago
Steve Cox
Verified Reviewer
“I just boiled the unsmoked gammon joint and when I untied it the skin just fell off along with the fat that i wanted to keep on for the roasting. Once the skin had gone the 2.5k looked a lot smaller so not really that happy so far..”
Helpful Report
Posted 2 years ago
Linda Flear
Verified Buyer
“I was very impressed with the eco friendly packaging. However the braising beef I ordered was poor. Scrappy tiny pieces ! I was hoping to make something special with it but it was unsuitable. I still have to cook the venison from the same order, keeping my fingers crossed it is worth the fuel I use to cook it.”
Helpful Report
Posted 2 years ago
Likhitha Nalli
Verified Buyer
“I thought the produce would be shipped fresh. I am not sure if it said it on the website. But it should have been clearer. Especially the baked good, like brioche bun.”
Helpful Report
Posted 2 years ago
Justin Blyth
Verified Buyer
“Hugely excessive packaging. A huge box for some mince and small steaks. Was covered in matting which smelt of horse manure. Plus plastic freezer ice packs. Meat was very small portions for the cost. Meat contained too much moisture as frozen steaks tough cuts more suited to stewing cuts. All in plastic vacuum packs. Rest we discarded did not realise it would all be frozen.”
Helpful Report
Posted 2 years ago
Hi Justin, If we had it our way, we'd do away with packaging altogether, but to get our food to you in perfect condition we need to protect it. We have spent a lot of time, over many cups of tea, working out the best way to send out our lovely products to you. We have considered and tested many options to find the best solution that keeps your food at the perfect temperature, reduces your food waste, is easy and convenient to store and importantly doesn't harm our beautiful environment. You can read further here more about how to reuse, recycle or return our thoughtful packaging here https://pipersfarm.com/pages/packaging Best Wishes Pipers Farm
Posted 2 years ago
Gordon Spence
Verified Buyer
“Product was fine. However, the delivery service was abysmal. £240 of meat left on the doorstep, no knock on the door, nothing. You need to sort this out.”
Helpful Report
Posted 2 years ago
Hi Gordon, I am so sorry that we were let down by the delivery experience but I am grateful that you have let me know. Our arrangement with DPD is that our parcels are left if you are not at home when they deliver as the contents are perishable. We want to ensure that you receive your order on the requested delivery date. Whilst we would hope that drivers would know not to leave a parcel in direct sunlight, as evidenced by your experience, this isn't always the case. When placing your order, there is space to leave delivery instructions and to specify exactly where you like your parcel to be left - for example in a shed or shaded area. DPD also send you a notification as soon as a parcel is left with an image so you know when it has been delivered. I am so sorry that delivery spoilt your first experience of ordering with Pipers Farm, please do contact our customer care team hello@pipersfarm and they will be happy to help. All the best Pipers Farm
Posted 2 years ago
Hannah Colton
Verified Buyer
“Sadly this second order was under par. First delivery was so good I wrote and complimented them. The lemon sole was so small - in this second order that it was ridiculous and the half shoulder didn't have the knuckle bone that I adore. Nothing was done about it. Very disappointing”
Helpful Report
Posted 2 years ago
Lucy Money
Verified Buyer
“I have been a customer of Piper’s farm and have always been extremely happy with the quality of the produce. HOWEVER, in my last order I ordered 4 sirloin steaks which were mostly fat and below an acceptable standard. I hope this is not a sign of all future quality. Very disappointed.”
Helpful Report
Posted 2 years ago
Susan Dilley
Verified Buyer
“I purchased the below as a gift for my Daughter and her partner but when it arrived two of the jars were broken I would say there was no problem with a replacement being sent out but nether the less very disappointing”
Helpful Report
Posted 2 years ago
Hi Susan, Thank you for your review, I am sorry that your rubs were damaged in transit on their way to you however I am glad that we were able to help put this right for you. I have also passed this on to our team to take a closer look into our packaging and I do hope you enjoy your voucher for your next order. Please do let me know if there is anything else I can do to help. Best wishes, Phoebe
Posted 2 years ago
Sean Birrane
Verified Buyer
“Sadly the customer service following a query was not what was expected - it came across as very corporate and I'm pretty sure the approach taken would not be what the owners of the company would be pleased about. Left me disappointed as a repeat customer over a number of years as the food has always been excellent. Just shows that a poor customer experience over a small matter can taint one's views of a company, and was unnecessary.”
Helpful Report
Posted 2 years ago
Hi Sean I am sorry that you were disappointed by our customer service email exchange recently, I have looked into the email exchange about adding multiple discount codes to your order - I am afraid we remain a small working farm and we are not able to apply more than one discount to orders - we aim to be clear and transparent about and it is the same for everybody - including the business owners and all of our customers - sorry to disappoint you. We do appreciate your continued support and custom Best Wishes Pipers Farm
Posted 2 years ago
Dan Brain
Verified Buyer
“Poor cut/ butchery. Full of gristle. Wouldn’t buy this cut again”
Helpful Report
Posted 2 years ago
Hi Dan I'm sorry to hear that you were not happy with your order. Please do contact our customer care team and they will be happy to take a few more details and help resolve this for you. All the best Pipers Farm
Posted 2 years ago
Mark Tuckwood
Verified Buyer
“I am sorry to report, none of the products was excellent; the sausages tasted powdery, the bacon was tiny, thin, and a third of it was fat. A lot of fat again surrounded the loin of lamb, and just about did two people. The order was sent promptly, though, and communication was good via emails.”
Helpful Report
Posted 2 years ago
Hi Mark, I am so sorry that you were disappointed with the sausages, bacon and the lamb in your recent order but I am grateful that you have let me know. Please can you contact our customer care team hello@pipersfarm.com and they will take a few more details and do their best to put this right for you. We ensure all cuts of meat are within 10% of the advertised weight and the external layer of fat on the lamb is one of the reasons it is so loved by so many. Best Wishes Pipers Farm
Posted 2 years ago
Pipers Farm is rated 4.8 based on 6,446 reviews
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