Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,341 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery failure... again. Ordered a Christmas delivery as a gift for friends. Ordered one month ahead. No delivery on the day I'd chosen. No delivery the following day. No delivery the day after that. No contact from Pipers to say there would be a delay or to advise when the package would arrive - until an email from the delivery company announcing the imminent delivery - four days late. When I responded to a Pipers Farm Facebook post about despatching Christmas orders, I got no response, then a day later - when I posted again about still not getting a delivery or delivery advice - I got a response saying the package was out for delivery that morning (I'd already been told by the courier company at that stage). No explanation for the delay. No apology. This is the second Pipers gift delivery that has had botched delivery. The other one also arrived days late. The product can be as amazing as anything, but if it is let down by poor service and totally unreliable delivery - then it is all for nought. It is embarrassing to ask friends or family to wait in for a package.... and nothing arrives.”

Helpful Report

Posted 2 weeks ago

“Came for your milk and left with extras. Can fault quality. Customer service very quick and friendly”

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Posted 2 weeks ago

“Best meat I've ever eaten, and everything about Pipers, from the packaging to the delivery, is always spot-on!”

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Posted 2 weeks ago

“l bought a box of meat as a Christmas present for a very special friend recently and hear she is absolutely thrilled with the quality/service etc. l cannot recommend more highly. Will certainly use again, well done Pipers Farm. Jo Green”

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Posted 2 weeks ago

“Excellent website, lots o choice! Excellent delivery and excellent products, very sustainaly packaged.”

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Posted 2 weeks ago

“This was my first purchase from Pipers Farm. I was very impressed with the packaging of the gift. The item was delivered promptly, and the courier gave me a time slot to ensure I would be at home to receive it. There is an excellent range of products to choose from and the prices are very reasonable. It will certainly make a gift with a difference, and I shall be using Pipers Farm again.”

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Posted 2 weeks ago

“Burgers are very good”

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Posted 3 weeks ago

“Perfect, and the attention to detail is examplary.”

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Posted 3 weeks ago

“Wonderful products everything it’s delicious and it’s so good to come home and find your delivery so beautifully packed and pies ready for the oven we are always very happy with the products”

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Posted 3 weeks ago

“I received my order on my chosen date. My order was packaged well & arrived intact. So far I’ve tried the lamb & mutton, the meat had quite a bit of fat deposit, however on removing it (treat for the foxes) & cooking it , it didn’t affect the flavour, both tasted amazing & were very flavoursome. I would definitely do a repeat purchase.”

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Posted 3 weeks ago

“Pipers farm has an excellent choice of raw fed produce. Delivery is always on time”

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Posted 3 weeks ago

“Fabulous cheese selection - absolutely delicious & excellent value for money!”

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Posted 3 weeks ago

Hi Michaela, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you loved our cheese selection and found it absolutely delicious. It's wonderful to know that you see the value in our offerings, as we strive to provide the best quality at great prices. Your kind words truly inspire us, and we can’t wait to delight you with more delicious products in the future! Best wishes, James

Posted 1 week ago

“We placed our Christmas order in early November, all products ordered were shown as being in stock, sadly when our order was delivered two of the products were not as ordered. One item was missing completely and one was substituted, we received no email in advance informing us and the missing item was not credited until I raised the matter with Piper's. We are local to Piper’s and try to support such businesses, regretfully on this occasion Piper’s fell short of the standard we would expect.”

Helpful Report

Posted 3 weeks ago

Dear Robert, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues with your recent order, especially during such an important time as Christmas. It’s disappointing that we were unable to meet your expectations, and I understand how frustrating it must have been. Your support of a small scale business means a great deal to us, and we truly value your feedback. Please rest assured that we are addressing these concerns internally to improve our communication and service moving forward. If you would like to discuss your experience further, I invite you to reach out to us at hello@pipersfarm.com. Best Wishes, James

Posted 1 week ago

“I won't be ordering from Pipers Farm again...I ordered a 4.5kg Cockerel for christmas day and a 3.8kg cockerel arrived...When i phoned them to discuss they reluctantly apologised and refunded £8! That's fantastic, thanks Pipers! What good is £8 going to do on Christmas Day! Had they told us they would be exchanging for a smaller bird then we would have ordered elsewhere! Totally unacceptable Pipers!”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback, and I’m genuinely sorry to hear about the mix-up with your order. I understand how frustrating it must have been to receive a smaller cockerel than expected, particularly for such a significant occasion as Christmas Day. We aim to keep our customers informed and delighted with their orders, so it’s disappointing to know we fell short this time. Your experience is invaluable to us, and we will be addressing your concerns with our team to ensure we communicate more effectively in the future. If you would like to discuss this matter further, please feel free to reach out to us at hello@pipersfarm.com. Best Wishes, James

Posted 1 week ago

“I will not be ordering from Pipers Farm again. They have let me down badly . I ordered from here to support a small business.”

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Posted 3 weeks ago

“Delivery was a day late my pigs in blankets were fully defrosted and a gammon joint had started to defrost I called them up and they told me it is totally safe to refreeze these items I have been in catering for years and know this not to be true they were not up for discussion just that it is safe to refreeze meat that has already been frozen an absolute joke .What a waste of my money as I now need to replace the items”

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Posted 3 weeks ago

Dear Rhonda, Thank you for sharing your experience with us. I sincerely apologise for the difficulties you faced with your order and the concerns regarding food safety. Your knowledge from years in catering certainly brings a valid perspective to the situation, we can assure you that you can re-freeze our meat if kept chilled during it's time after defrosting partly because of the incredibly high standards of cleanliness we adhere to during all stages of preparation. We appreciate your feedback as it helps us refine our processes and customer service. It’s our goal to ensure that every customer feels confident in their purchases. If you would like to discuss this further, please reach out to us directly at hello@pipersfarm.com, and we’ll do our best to address your concerns. Best Wishes, James

Posted 1 week ago

“Love the choice of small packaging. Just ideal for two people”

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Posted 3 weeks ago

Hi Jennifer, Thank you for your lovely 5-star review! We’re thrilled to hear that you appreciate our choice of packaging, it’s wonderful to know it’s just right for you and your partner. We truly value your feedback and look forward to serving you again in the future! Best wishes, James

Posted 1 week ago

“We love pipers farm. Top quality food from a company you can see are trying to do things the right way, better for you and the environment. Keep up the good work”

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Posted 3 weeks ago

Hi Ed, Thank you so much for your amazing 5-star review! We're thrilled to hear that you love Pipers Farm and appreciate the quality of our food. Your recognition of our commitment to doing things the right way for both you and the environment truly means a lot to us. We’ll keep striving to provide the best, and your encouragement fuels our passion. Looking forward to serving you again soon! Best wishes, James

Posted 1 week ago

“What can I say the food is top top quality and tastes amazing, it's supporting smaller British farmers too which is a bonus”

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Posted 3 weeks ago

Hi Tariq, Thank you for the amazing 5-star review! We're so pleased to hear that you find our food to be top quality and delicious. Your kind words inspire us to keep delivering the best. We look forward to serving you again soon. Best wishes, James

Posted 1 week ago

“We have been using Pipers Farm now for a few years. We love their farming ethics and it reflects in the quality of their produce. Compared to similar venues offering the same ethically farmed produce, we find Pipers better value for money. Always prompt delivery too.”

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Posted 3 weeks ago

Hi Bill, Thank you so much for your amazing 5-star review! We're thrilled to hear that you've been enjoying Pipers Farm for a few years now. It’s wonderful to know that our farming ethics resonate with you and that you appreciate the quality of our produce. We’re also glad that you find us to be better value for money compared to other providers—that really means a lot to us! Ensuring prompt delivery is part of our commitment to excellent service, so it's great to hear that we've succeeded there too. We truly appreciate your support and look forward to continuing to serve you! Best wishes, James

Posted 1 week ago

Pipers Farm is rated 4.8 based on 6,341 reviews