Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.85

4.9 Rating 6,206 Reviews

97 %

of reviewers recommend Pipers Farm

4.9

Based on 6,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please put a sticker on you boxes that says "Perishable Goods" - "Please Knock at the Premises" - "Not Advised to Leave Outside". My delivery was left in my Greenhouse on a hot day and I was in all day - driver did not knock leading to food wastage and cost to me.”

Helpful Report

Posted 1 year ago

Hi Anna, Thank you for taking the time to let me know about your experience with Piper's Farm, Anna. I apologize for having to go through the trouble of wasting food and the cost that came with it. I take your feedback seriously and appreciate you sharing it with us. DPD should be delivering directly to you and I apologise that this did not happen with your recent delivery. If they do not deliver in person, DPD will leave the parcel somewhere safe as our goods are perishable. DPD do have a really helpful app, which enables you to pin point exactly where your delivery should be left and add delivery instructions We are really sorry that this has happened - please do contact our Customer Service team (hello@pipersfarm.com) regarding the damaged items and I am sure that they will rectify this for you. So sorry once again that this happened All the best Liz - Pipers Farm

Posted 1 year ago

“As always quality of food is exceptional. Website is easy to navigate and delivery arrived as expected.”

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Posted 1 year ago

“The website is excellent, I have never had the need to contact the team. The delivery times are extremely good and the packaging and insulation of the product, superb.”

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Posted 1 year ago

Thank you, Hilary, for the amazing 5-star rating! We really appreciate your loyalty and it's a pleasure to hear that you love our website, have never had to contact our team, and find our delivery times and product packaging/insulation as superb. Much appreciated! Best Wishes, Liz - Pipers Farm

Posted 1 year ago

“Shopping at Pipers Farm gives me the opportunity to buy grass fed meat and poultry from their own and other similarly run farming businesses. The meat tastes so good and is far superior to the supermarkets' offering from factory farms. Their packaging is reusable and recyclable too which is good. Delivery is by reliable courier.”

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Posted 1 year ago

“Website is easy to navigate. Great choice of tasty produce. Efficient delivery service”

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Posted 1 year ago

“Great quality produce you can truly taste the difference.”

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Posted 1 year ago

“Beautiful really enjoyed our purchases”

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Posted 1 year ago

“When I received my order it was left outside, with no attempt to contact me although I was in. Luckily I heard them drop it off. The two ice packs were still frozen, but the way they positioned in the bag did not seem to keep the meat frozen, and the smaller piece was defrosted, the larger cuts were half defrosted.”

Helpful Report

Posted 1 year ago

Hi Andrew, I am sorry to hear that the DPD driver did not attempt to deliver to you in person but I am grateful that you have let us know. I have shared feedback with the team regarding the items defrosting whilst on the way to you and the positioning of the ice packs. All Pipers Farm meat is safe to defrost and refreeze following our defrosting and refreezing guidelines. If any of your meat has thawed during transportation it is completely safe to pop straight into your freezer. We keep your order in a chilled environment during delivery up until 11pm. It is then out on the road in our clever thermal packaging that stops the temperature from rising above 8C during delivery, so you never have to worry about your food being in transit. Why is 8C important? According to the Food Standards Agency temperatures over 8C to 63C are classified as 'the Danger Zone'. Food that reaches over 8C can kickstart any bacterial growth, however the colder the temperature the slower bacteria will grow. Cold temperatures in chilling or freezing delay chemical reactions within foods and put any bacteria that may be present on pause. One of the additional joys of shopping with Pipers Farm is that we are so different to the industrialized, globalised supply chains you find in supermarkets. From the way we rear our animals, right through to how we age, cut and store our meat, every part of our process is very different and the risks associated with harmful bacteria are proportionally so. We have tested, trialed and controlled every step of our process for over 35 years to provide you with complete confidence in the food you eat. We do appreciate your custom and support, please do let s know if we can help you further Best Wishes Liz - Pipers Farm

Posted 1 year ago

“Brilliant wouldnt get my meat anywhere else.”

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Posted 1 year ago

“Knowing the animals are reared free range and killed with compassion were the reasons that I started to buy from Pipers. The meat is of first class quality . Delivery and packaging always prompt and efficient.”

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Posted 1 year ago

“excellent from ordering to delivery, packaging and product quality”

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Posted 1 year ago

“Food was delicious and very well packaged I will be ordering again soon”

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Posted 1 year ago

“The quality of the meat is amazing! the items are very well packed too”

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Posted 1 year ago

“All lovely, great quality products. Have been a customer for a while now and placed quite a few orders. My most recent one was the first time there was a bit of an issue but customer service was perfect and it was resolved easily and to my satisfaction.”

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Posted 1 year ago

“Our order spot on all present and correct and delivered on time by the courier. The quality of the meat was excellent. I particularly enjoyed the black pudding.”

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Posted 1 year ago

“Im delighted with my order!! Came the day it was due and well packaged. The ice packs were still frozen and everything is beautiful. So pleased!! Thank you!”

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Posted 1 year ago

“I have yet to have anything which I haven't enjoyed. Five-star service and produce.”

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Posted 1 year ago

Thank you so much for the 5 star rating, David! I'm so glad to hear you have been enjoying Pipers Farm. I'm proud that we've been able to provide a five-star service and produce that you have yet to find anything you haven't enjoyed. Thank you for the great review! All the best Liz - Pipers Farm

Posted 1 year ago

“Love the way this farm works!! The meat is amazing, packaging and delivery are great. Keep up the good work. Thank you!”

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Posted 1 year ago

“very satisfied”

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Posted 1 year ago

“I have used Pipers Farm for many years and the quality is consistently good. Delivery is fast. Packaging is excellent. And I follow the cooking instructions to the letter and they never fail. Pipers Farm is my first choice for quality.”

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Posted 1 year ago

Pipers Farm is rated 4.9 based on 6,206 reviews