Pinion Watches Reviews

Name: Pinion Watches
Rating: 4.94

4.9 Rating 288 Reviews

100 %

of reviewers recommend Pinion Watches

Company Reviews

Metrics

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4.9

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pinion Watches:

Pinion is a British Watch Company based in Oxfordshire England, and make fine watches designed, built and tested to exacting standards using high-quality modern and ‘new-old-stock’ vintage Swiss mechanical watch movements.

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Phone:

0118 426 2824

Email:

hello@pinionwatches.com

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Pinion Watches 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful.. Piers very helpful during the ordering my Neutron watch. The whole ordering process is smooth and quite fast. My watch arrived very soon after the official release date. Very nice presentation case with spare strap & tool with instructions. The watch itself is a thing of beauty. Only one problem, after the initial inspection my wife will not let me have it until my birthday.. Pinion watches are recommended by me ........”

Helpful Report

“Stunning! I could have left it at that but....... I couldn't in all honesty not mention the superb customer service Piers delivers in delivering what is a fantastic wristwatch. I am highly delighted with my purchase, now residing with other marques in my collection. The metal warranty card is a very nice touch as is the cleaning cloth, complimentary Nato strap and changing tool. Unless you live next door in Oxford you've no other option but to purchase from the images presented on the website, you need not worry, what arrives is is exactly as your mind has told you to believe it should be. I believe ALL the timepieces Piers introduces are limited in number, I am honoured to be 1 of 25 people to own the Neutron SE. Judging by the serial number of mine, there are just a few left, snooze and you'll lose. Thank you Piers, long may you continue to prosper and leave your mark on history. Richard”

Helpful Report

“Stunning! I could have left it at that but....... I couldn't in all honesty not mention the superb customer service Piers delivers in delivering what is a fantastic wristwatch. I am highly delighted with my purchase, now residing with other marques in my collection. The metal warranty card is a very nice touch as is the cleaning cloth, complimentary Nato strap and changing tool. Unless you live next door in Oxford you've no other option but to purchase from the images presented on the website, you need not worry, what arrives is is exactly as your mind has told you to believe it should be. I believe ALL the timepieces Piers introduces are limited in number, I am honoured to be 1 of 25 people to own the Neutron SE. Judging by the serial number of mine, there are just a few left, snooze and you'll lose. Thank you Piers, long may you to continue to prosper and leave your mark on history. Richard”

Helpful Report

“I bought a Neutron BL, with custom engraved design on the back, and went for a special sourced additional strap too. Piers was responsive and patient, and made a lot of effort to accommodate my needs, producing etched proofs and emailing photos for approval really quickly. I had the feeling that he cares a lot about his craft and integrity in what and how he's selling, and that counts a lot to me. My Neutron feels solid and high quality. I love the attention to design and quality details, from the embossed winder to the way that light reflects on the numerals and guilloche texture. What I hadn't realised from the website photos is that the crystal is domed - it's difficult to describe why but this definitely adds even more to the sense of quality too, with subtly different refraction of light from the watch face compared with a generic flat glass. An outstanding experience, and happy to thoroughly recommend.”

Helpful Report

“I ordered a red Neutron (SE) which for me is quite a leap from my normal dial colour preferences. So glad i did though, it's a stunning watch and the red works really well for this design. Very happy customer!”

Helpful Report

“I recently has the opportunity to purchase the Atom 39 HG ND and I am not disappointed. A solid watch that looks very sharp and I like the high glow capability of the dial at night time. As usual, a first-class service when dealing with Pinion. The Atom makes a great addition to the Neutron SE and the Pure GG which I also own. I highly recommend this company and its products.”

Helpful Report

“This is my second purchase from Pinion, a lovely green and bronze Axis. The buying process was as smooth as with my previous purchase, and Piers was as helpful also with my many questions. Having now had the watch for a couple of weeks I can confirm that I am delighted with the quality and style. Although ordered on a green leather strap, a canvas nato strap was kindly included also, and the watch has been on this ever since. It suits it perfectly. As with my previous purchase the packaging is first class, so nice to receive a watch in a watch roll rather than another box which will be consigned to the loft. The time and date had clearly been set prior to sending also, which is a really nice touch.”

Helpful Report

“The Neutron watch is a remarkable timepiece that offers exceptional quality and craftsmanship. The materials used in its construction are top-notch, resulting in a watch that looks and feels high-end and luxury. The attention to detail in the Neutron is impressive, from the Swiss-made automatic movement to the hand-finished dial and hands. What truly sets the Pinionapart, however, is the outstanding customer service that accompanies it. My personal experience with their team has been nothing short of exceptional. From prompt responses to my inquiries to going above and beyond to ensure my satisfaction with the product, Pinion's customer service is truly the best I have received from a watch brand.”

Pinion Watches 5 star review on 10th May 2023

Helpful Report

“A quality watch and top-notch service. I had a productive telephone discussion with Piers and following this, he arranged for the watch to be built directly for me to our agreed specifications. Not only that but it was done within a matter of days and I was able to collect the watch from him personally. It's hard to imagine any better service than what I experienced and I am loving wearing the watch.”

Helpful Report

“```````````Excellent company offering wonderful service”

Helpful Report

“Received the Neutron piece which looks great, have been wearing for several days. It is a very clear dial to read. Piers was very helpful during the selection process and I received a great piece, no issues. A minor point for collectors is the ghost crown position with this movement, as time only piece.”

Helpful Report

“Elapse: Wonderful watch. Great build quality. Really pleased with it - Thanks!”

Helpful Report

“From start to finish, my customer experience with Pinion was five stars (would give it more if that was an option). Piers responded quickly to email, personalized the experience and product, was attentive to my needs and interests, and delivered a beautiful watch that will be long treasured and enjoyed. The shipping experience to America was also extremely easy. Couldn't recommend Pinion enough. You are in safe, expert hands! Looking forward to following Pinion's work and calling myself a customer again in the future.”

Pinion Watches 5 star review on 26th March 2023

Helpful Report

“I was very pleased that the Atom 39ND temporarily reappeared on the website as I missed out first time round. These are lovely Watches and are a very credible and understated alternative to the mainstream luxury brands. They really are that well made. I have the original Atom from 2017 and this is a great addition. Service from Piers was nothing short of amazing as usual. What's not to like?”

Helpful Report

“I wrote to Pinion in March 2023 about my ATOM watch which I purchased in early January 2021 as it was losing 2-3 minutes per month (and still does), which I was told was within the manufacturer's tolerance. I was slightly disappointed to hear this. Just recently the strap has broken, and I wrote again to Pinion to say that I am surprised (and again disappointed), as I would have expected a watch as expensive as this to have a strap that would have lasted a lot more than just over two years. The reply was that they would expect the strap to last 18-24 months!”

Helpful Report

“The watch is absolutely gorgeous, runs at -1.5 second per day and at 35mm diameter and 11mm thick, it slides effortlessly under a dress shirt cuff. Of course this thing is really all about the dial, and the dark blue shade with the Guilloche center it should be very dressy, but the brushed case says tool watch, add in the fauxtina lume and this should be a very chaotic design, but somehow it all comes together and makes either a very understated dress watch or a more formal than average field watch. Whatever it is, I really like it and see it getting a whole lot of wrist time.”

Pinion Watches 5 star review on 4th March 2023

Helpful Report

“I bought a Pinion Atom automatic watch. The service is swift and professional. I reveived my watch from the UK and delivered to Canada in a matter of days. The art engraved on the back of the watch is very nice touch and the red dial is spectacular. I own the Atom along with the Pure edition I bought a few years ago. These watches aren’t mass produced and off the shelf. It feels like a great deal of care and attention goes into the watch design and build. The end product feels very special indeed. I would highly recommend a purchase from Pinion.”

Helpful Report

“Fantastic experience and watch. Piers was helpful and kept me informed throughout, the watch is perfect and came beautifully packaged, would 100% recommend”

Pinion Watches 5 star review on 14th January 2023

Helpful Report

“I loved the Neutron's look, and contacted Piers with various questions and requests, including wanting to try the watch before deciding on engraving. He dealt with it slickly and without fuss, and the shipping was boringly perfect. So, full marks for customer service. The watch itself is every bit as striking as it looks on the website (though the dial on mine looks darker blue than in the photos). I love the beautifully clear dial design, while the embellishments - guilloche disc in the middle, smaller markings around the edge - add style without reducing clarity. If, like me, you don't like 'bling' or chunky show-off watches, the Neutron is perfect: beautifully designed, elegantly understated, and clear to read at a glance. Having spent years wearing a watch only sporadically, I now don't want to take this one off!”

Helpful Report

“I'd been looking for a British watch for a little while having thought about saving for a big brand Swiss watch but being put off by the prices and the waiting times. I stumbled across Pinion, and then realised their owner, Piers, is based in the next village - what a lucky coincidence! After a great deal of research, and a couple of visits to Piers' house to try on different models, I decided to go an Elapse in Anthracite. It's a really chunky, good looking watch that seems to change colour from light grey to black under its crystal clear glass face, depending on the light. I wear it almost every day and I just like it more and more. It's easy to read, has a reassuring heft about it without feeling clumsy, and works in formal and informal settings - I've worn it to black tie events and kids' football matches! It's a luxury watch you can wear every day and anywhere. Pinion watches are packaged up in a lovely watch roll, and mine included the tools I would need to change watch straps, as I had asked Piers for a stainless steel bracelet as well as a tan and a dark brown strap (and the canvas strap that comes as standard). The whole package is really high quality, carefully considered and just a little bit different. Piers couldn't have been more helpful. He was calm and patient, never pushy or looking to 'close the deal'. I know I was lucky to be able to speak to him and try watches on in person, but I can see he's got the same feedback on here from online customers, so it's definitely part of the Pinion service. All in all, I couldn't be happier with my new Elsapse, and feel like Pinion have got a customer for life in me.”

Pinion Watches 5 star review on 9th December 2022

Helpful Report

Pinion Watches is rated 4.9 based on 288 reviews