Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave feedback for the disappointment I felt regarding the way your delivery options are worded as I feel this is very misleading! I have received an email back with an apology and a refund of my delivery charge. I wish to acknowledge my gratitude for this offer and would like to say thank you for the speedy and very generous way this has been dealt with. Full marks for customer service. May I retract my earlier comments and say thanks once again!”

Helpful Report

Posted 11 years ago

“I am disgusted at being misled !! Your website states choose the date of when your parcel will be delivered. I chose 6th Dec knowing I would be at home. When my parcel didn't arrive I was told it was dispatched on 6th and would be 3-5 days after this date!! I am so angry at being misled. I am moving house on 10th Dec and would never have chosen for delivery after this date. I am going to contact Citizens Advice as i think there is a law against deliberately misleading customers when selling an item! I won't be using your website again and will definitely share my views with everybody.”

Helpful Report

Posted 11 years ago

“I have been getting my tree every year from you for a few years now and every year has been great apart from this year. Not a very pretty tree. Very uneven and no branches aa the bottom.”

Helpful Report

Posted 11 years ago

“The tree was delivered within the booked time period - Ish and his team were great and put it in the stand for me.\nThe tree is beautiful - lots of great comments from our team.\nThanks and Merry Christmas!\n”

Helpful Report

Posted 11 years ago

“We have bought trees from you for years, from Brick Lane, but this year decided to order online. We've had the tree for four days, and its already lost a huge number of needles, and we're worried we'll have a bald tree by christmas. We've watered well, and kept it away from heat - all the things to keep it healthier for longer, but to no avail. we've loved your trees as they've stayed well until Jan, and thats why we always have come back to you, but i don't know if this was stored somewhere for too long, but we are not happy christmas elves! Zoe”

Helpful Report

Posted 11 years ago

“Having to wait until 11.05pm for delivery is completely unacceptable. Added to this I asked the driver not to phone again or ring the doorbell as we have a small baby who was sleeping, he then rang twice more and rang the doorbell. Really very unimpressed for the price of delivery.”

Helpful Report

Posted 11 years ago

“I ordered a tree from your company on the 20th November as I thought having it delivered would relieve the hassle of trying to collect it. It was supposed to arrive today and I received an email yesterday stating that as we had a "budget" delivery that you could not give me a precise time (even though in my confirmation email you stated that I will be given an allocated time slot)! £20 in my opinion is not a budget delivery especially with an expensive tree and the time off work- and still no tree. It is now 2150hrs and still no news from the driver, I have attempted to call him but it goes directly to his voicemail. I have been in all day and took time off work especially for this. I have tried calling your office but off course you are closed! I will never use your services again and will be sure to make sure none of our friends, family or neighbours do either. Having your christmas tree is supposed to be a special part of Christmas, but you have ruined it. Very expensive for an awful service!”

Helpful Report

Posted 11 years ago

“I got home to find no tree rang the freight office it was closed. Rang pines and they were lovely rang me back and said they'd been told deliveries were still happening. In fact they had ignore the printed instructions to leave tree in garage or go to number 26. At 8pm a person in the road had to carry my tree round to my house. They'd left it with a totally different neighbour and left no message. Very disappointed with the courier but full marks to staff at pines who were so polite and so helpful.\nVal”

Helpful Report

Posted 11 years ago

“My tree has still not arrived and I have had to pay someone to stay at home and wait for it - I am very unhappy about this after paying such a large delivery fee.\nHannah Hodges, Gauden Road, Clapham”

Helpful Report

Posted 11 years ago

“As always the tree is fresh and healthy, and gets lots of compliments Thank you.”

Helpful Report

Posted 11 years ago

“The tree is great. Thank you.”

Helpful Report

Posted 11 years ago

“Delivery team were both friendly polite and helpful.\n\nThe tree was not as expected.\nLast year was a lot fuller, that is why I order nordman fir besides non drop.\n\nThis year seemed quite sparc \n\nIt was after the delivery team had left and went to add decors noticed this.\n\nThis made the tree expensive and in comparison could have picked up locally.\n\nYour comments to resolve would be appreciated”

Helpful Report

Posted 11 years ago

“Excellent. You did jusst what you said you would do! Thanks”

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Posted 11 years ago

“Really, really poor.”

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Posted 11 years ago

“Delivery was excellent- they let me know they were coming and they helped me put the tree in the stand. The large tree is perfect. The only thing I wasn't wild about was the mini-tree- it was much smaller than I expected and felt like a poor value relative to everything else”

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Posted 11 years ago

“Great looking tree, delivered on the day requested. Thanks.”

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Posted 11 years ago

“Very good service and delivery. Exceptional trees. Thank you.”

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Posted 11 years ago

“The driver rang me before delivery and was helpful.”

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Posted 11 years ago

“Just great, all the trees were the right size.\nThanks”

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Posted 11 years ago

“The name of my road has an incorrect spelling it should be 19 Clements Road SE16 4DW for delivery”

Helpful Report

Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews