Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service over the phone. Easy to order delivered on time beautiful tree. Just modding one red secrew cap from Christmas tree base A few spare would be handy! But otherwise great service.”

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Posted 54 years ago

“wonderful tree, absolutely gorgeous! and excellent courier service.”

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Posted 54 years ago

“That is my second time with Pines and Needles, I'm really pleased and I would recommend it to everyone. Tree is as amazing as usual, fresh and beautiful. Courier was on time, helped to bring it in as well. Will be back next year :)”

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Posted 54 years ago

“lovely tree, delivered as expected, strong branches, smells lovely...my little girl is delighted and I am too!”

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Posted 54 years ago

“tree was lovely”

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Posted 54 years ago

“sIMPLY THE MOST BEAUTIFUL TREE WE HAVE EVER HAD”

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Posted 54 years ago

“I got a call this morning (the day of delivery) to advise that the tree I ordered a couple of weeks ago was not available. I had specifically ordered the 3ft Fraser fir in a pot to be able to re-use it next year and because of the scent. To be advised so late in the day that it was not available having taken the day off work to be home for the delivery was unacceptable. In addition, the holly and mistletoe I was promised as part of the package was not delivered. I would expect some form of compensation given that the tree I have ended up with is cheaper and also for the inconvenience. I also spoke to one of your sales people who promised to call me back early evening to check on the situation - he didn't call. Overall I am deeply unimpressed with your service.”

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Posted 54 years ago

“The tree hardly dropped and it was hard to throw her out after Christmas!”

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Posted 54 years ago

“Great, very pleased indeed.”

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Posted 54 years ago

“Even better, and beautiful.”

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Posted 54 years ago

“Big bunches, great.”

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Posted 54 years ago

“Excellant, beautiful tree.”

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Posted 54 years ago

“Very pleased yet again. There was a glitch with the first tree being coated in mud, but Ish, who has delivered to us for years now, got a new one same day. A beautiful tree. Good communication all round. Many thanks and Merry Christmas!”

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Posted 54 years ago

“Delivery was fine, tree not so great. A nordmann dropping needles like there's no tomorrow. No care instructions offered.”

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Posted 54 years ago

“great service friendly efficient a little late but I did not mind”

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Posted 54 years ago

“excellent and good value”

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Posted 54 years ago

“it was a great customer experience - from order to delivery. thanks for being attentive and responsive - it makes a big difference!”

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Posted 54 years ago

“I just want to comment that the whole customer experience was simply superb; from selecting the items that I needed (so many to choose from at my selected price range), right up to the delivery of the items (prompt, friendly and without omissions or breakages). Communications were also excellent.\n\nI would happily deal with Pines and Needles everyday if I could!\n\nI am already looking forward to next Christmas and making use of your services again.\n\nMany Thanks.\n\ndp.\n\n”

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Posted 54 years ago

“nice”

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Posted 54 years ago

“Great service and all very quick and smooth. Thanks Monika \n”

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Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews