Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service from a lady called Melody on finding the right tree”

Helpful Report

Posted 2 years ago

“Leon at Wimbledon Park was extremely helpful showing us various trees, then trimming our chosen tree and taking it to our car. We have been getting our trees from Pines and Needles for a few years now and will definitely be back again.”

Helpful Report

Posted 2 years ago

“Best Christmas trees you can buy! Year after year the trees are superb - they are full bodied, remain a beautful green and the needles stay on for the duration. Awesome.”

Helpful Report

Posted 2 years ago

“We ordered a 4ft Nordman, which was duly delivered on the right day and is a very nice tree. However, on taking off the plastic wrapping we discovered that on one side of the tree the lower branches were all covered with mud, and we had to remove them, and then remove the corresponding branches on the other side so that the tree did not look lopsided. Then we had to clean up all the mud from the floor. We would be very wary of having a tree delivered again, we have always bought them in person before from Pines and Needles.”

Helpful Report

Posted 2 years ago

“Maisy at the battersea branch helped me and my mum out a bunch!! we got an amazing tree!!!”

Helpful Report

Posted 2 years ago

“Appalling customer service. Taken two payments and attempt to take a third! DO not trust this company. Look at recent tweets on Trust Pilot.”

Helpful Report

Posted 2 years ago

“maisy at the streatham store was extremely helpful when me and my mum were looking - we got an amazing tree!!!”

Helpful Report

Posted 2 years ago

“Excellent. Beautiful tree”

Helpful Report

Posted 2 years ago

“Joseph at the Ealing store was lovely and helped us find our perfect tree. He took the time to shape it for us and even offered to carry it to the car.”

Helpful Report

Posted 2 years ago

“Sam and Luke were extremely helpful with choosing my tree, and helped carry it to my car!!!! Would definitely recommend the Maida Vale site.”

Helpful Report

Posted 2 years ago

“Joseph was very helpful, even took tree to car park! thank you!”

Helpful Report

Posted 2 years ago

“Paid £25 for named day delivery. Tree was meant to be delivered 2 days ago. Absolutely no communication from pinesandneedles to say that the tree was not going to be delivered. Almost impossible to get through to customer service - emails are ignored, no one picks up the phone. Put through to leave a voicemail, only to be hung up on because the voicemail inbox is full. Eventually managed to get through to someone, who told me they would investigate and call me back in 15 minutes. Over an hour and a half later and still no call back. After struggling to get through to them (again), they still cannot confirm when my tree will be delivered. Refusing to refund the £25 delivery fee. The worst customer service I have ever had the displeasure of having to experience. Read the reviews on trust pilot to get a better sense of how they've treated their customers this year. Do not buy from them, unless you want to waste multiple days sitting at home waiting for a tree that will not be delivered, and then hours attempting to contact customer service”

Helpful Report

Posted 2 years ago

“Tree was delivered on November 29th and I don’t think it will make it to Christmas. Upon delivery it she’d so many needles that no amount of watering since has kept needles attached. It’s also really gappy with large spaces between branches that I’ve tried to hide with decorations. Total rip off for £100 as it’s such a bad tree. To add to that after it was delivered I got a weird call from their customer service saying that the driver had told them I bought something (no idea what) and I owed them money?! Wouldn’t buy from this company again and wouldn’t recommend to anyone.”

Helpful Report

Posted 2 years ago

“I bought the most beautiful Christmas tree while at pines and needles all thanks to the help of kelvin he was an absolute star and really went above and beyond for me. Thank you kelvin !!!”

Helpful Report

Posted 2 years ago

“I walked past them in Ealing broadway and the place looked amazing, had that real festive energy and smell. I vowed to get a small tree on my way back. I came, asked the price and the girls (Sandrine and Valerie) were friendly helpful and i walked away a happy lady jn 5 minutes tops. Made me feel very festive and cheered me up :) thanks ladies!”

Helpful Report

Posted 2 years ago

“Wrong tree size delivered. Delivered before time slot I booked therefore I did not see at time of delivery. Getting no answer from customer service telephone, email, contact us button. Voicemail full so unable to leave message. Very unhappy.”

Helpful Report

Posted 2 years ago

“I LOVE my Christmas tree from pines and needles. Best that I have ever bought and for such a great price. My kids love it and its so low maintenance. Pines and needles Greenwich had great customer service and really helped me find my perfect tree. A special thanks to Reece who helped us- lovely guy, so friendly and helpful. Will definitely be going back next year!”

Helpful Report

Posted 2 years ago

“Ealing Branch: Lucy was the best - she spent quite some time with our chosen tree, packing it and trying it on the stand to make sure chosen 5ft tree fit our stand for 6-8ft trees. Her colleagues Ben and Valerie were helpful too. Very cheery team! Trees are perfect this year.”

Helpful Report

Posted 2 years ago

“Kids chose the tree, £74, + £20 for delivery, next day or 10pm to be accurate completely the wrong tree, different code number shows up. They then wont deliver the replacement until the same time the following night, so I trash my car take the wrong tree back and change it for another, where is my delivery credit, they are useless and just ignore all communication. rip off merchants”

Helpful Report

Posted 2 years ago

“My tree arrived after 10pm although I paid for the time slot of 1pm to 6pm. You said you would refund £10 for inconvenience. It is not inconvenience but you did not fulfill the service for which you charged an extra money. I pointed it out and there has been no reply since then.”

Helpful Report

Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews