Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,482 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful Explained in detail about the tree I was receiving Was slightly worried about getting a potted tree Did not let me get of phone till I was happy”

Helpful Report

Posted 7 years ago

“Can't recommend these guys highly enough, they not only deliver it but being it in and put it on the stand, the trees smell and look great and last for longer than you would ever need. The delivery slots are very handy and means you don't have to wait in all day. The delivery team text and call you prior so even if you pop out you can dash home in time. I've had trees from them for the past 3 years and wouldn't be swayed to go to anyone else. Yes you can get cheaper, but you will not get the same quality tree or service.”

Helpful Report

Posted 7 years ago

“They lost my tree! Christmas starts in our house with a weekend of fun starting with picking a tree and decorating it with the kids. Having paid for premium delivery, we were told to wait at home from 3pm-10pm for delivery. No tree at 10pm. Call to customer services " sorry we have no record of your tree. If you want another one you can we can deliver another one tomorrow between 3pm and 10pm". So 2 days will be ruined, very disappointed kids and still no guarantee of a tree before bedtime on Sunday. certainly no festive cheer tonight”

Helpful Report

Posted 7 years ago

“This was my first tree from Pines and Needles. I did quite a lot of research and picked them as they looked like they had good quality trees, good prices and are BCTGA certified. They were very flexible with matching another suppliers price which I really appreciated and meant I could afford a slightly larger tree. I found the customer service experience very good, delivery came on time and they brought the tree upstairs for me. The tree itself it really beautiful, nice and full with no gaps (Nordmann Fir 6ft). I will definitely get my tree from them next year and highly recommend! :)”

Pines and Needles 5 star review on 3rd December 2016

Helpful Report

Posted 7 years ago

“Have placed order since 2012 - if it were not for the quality of the merchandise Then the first order would have been the lat! Each year the customer service shown has been dismal. If you are prepared to be stressed, frustrated and are willing to undertake frequent phone calls/ emails to obtain your festive garlanding then this is the company to use”

Helpful Report

Posted 7 years ago

“Awful - delivery driver threw the tree into our hallway resulting in snapping the top branches of the tree.”

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Posted 7 years ago

“Very nice tree”

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Posted 7 years ago

“Customer service (amidst a number of order changes) was great and the tree arrived on time!”

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Posted 7 years ago

“It has made my son and his family very happy.”

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Posted 7 years ago

“have been using Pines and Needles for 6 years + always awesome service. I never write reviews, so these guys must be amazing for me to write this! best ... mickey”

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Posted 7 years ago

“Timely delivery, careful and friendly service, a great tree. Thank you!”

Helpful Report

Posted 7 years ago

“Our Christmas tree is beautifu! Allan and his entire staff went well out of their way to make this happen in a timely manner.”

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Posted 7 years ago

“Fabulous service, lovely guys at the delivery, beautiful tree”

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Posted 7 years ago

“4th year running of buying our tree at Greenwich Park. Love love love it.xx staff friendly and helpful too. Thank you.x”

Helpful Report

Posted 7 years ago

“Couldn't have been more helpful from order to delivery. We're outside London but the delivery team were very helpful getting it where we needed it. Would definitely recommend and will be back next year!”

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Posted 7 years ago

“Your staff was really friendly and knowledgeable when I purchased my tree. The tree was delivered to our flat later that night. The prices are reasonable and I like that the proceeds go to charity. I'll be back next year!”

Helpful Report

Posted 7 years ago

“Thank you Gordon and Sam, based in Victoria Park,London, your friendly and professional attitude made buying one of your beautiful trees a delightful experience for myself and 4year old Granddaughter.Happy Christmas to one and all.”

Helpful Report

Posted 7 years ago

“I've just ordered a Christmas tree and George Baca's customer service made it a pleasure. Great customer service on top of great quality trees made me to be a returning customer!”

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Posted 8 years ago

“Great service, especially from George Baca. Responsive, considerate. Great speedy service.”

Helpful Report

Posted 8 years ago

“I work for a Wine Bar in Borough Market, and am incredibly excited to be getting Christmas Happy this coming Sunday. Having looked in to pricings on Monday evening, I received a phone call on Tuesday morning (which I thought was a lovely and personal touch) to see if I wanted to proceed with my order. I have since been liaising with George Baca, who has not only gone to the efforts to ensure that our trees arrive on time (with only a short times notice) and work within our schedule as a place of hospitality. He has been nothing but prompt, gracious and incredibly helpful in this process, and I hope that this is the beginning of a long term friendship between our companies (our other branches are already placing orders as I type!). Many thanks to George, and the rest of the team at Pines & Needles (I should've known with a witty name like that I was on to a winner...). Best, Mimi”

Helpful Report

Posted 8 years ago

Pines and Needles is rated 4.2 based on 2,482 reviews