Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sir, everything ok but I didn't received the 4 Decorated Swag I ordered(£79,80), the driver told me you could do a refund?? let me know\nmany thanks”

Helpful Report

Posted 11 years ago

“Tree looks great - nice shape. Courier service was disappointing. Delivery man rudely dumped tree against my cream carpeted stairs. Didn't bother to ask where I would like it to be left even though he saw me holding my 3 week old baby.”

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Posted 11 years ago

“great service, thank you”

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Posted 11 years ago

“Especially happy that lovely delivery men brought it inside and set it up this year. : ) Extra goodies for loyalty were very much appreciated too. I will be ordering again in 2014.”

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Posted 11 years ago

“very good”

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Posted 11 years ago

“Tree is lovely. Paul the driver was really nice. Called me back to let me know when he would be arriving. Will def use again next year.”

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Posted 11 years ago

“Perfect delivery, on time and beautiful little tree !! thank you very much !”

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Posted 11 years ago

“I was truly happy, as the drivers were extremely professional, and very friendly! I would recommend Pines and Needles to anyone.”

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Posted 11 years ago

“Great service although I rang twice leaving 1message just to get an idea of timing with no luck”

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Posted 11 years ago

“Had a false start but all's well that ends well. Bennie's follow-up was very good.”

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Posted 11 years ago

“Delivery excellent / on time very friendly and helpful. But when unwrapped tree pot covered in clay and big roots sticking through the side of the pot itself - which is why the clay had leaked out. Had to chop the roots and clean pot and my floor. So that is disappointing. Also the lights are very expensive but the battery casing is very cheap and nasty . Very difficult to unscrew it. Don't think it will last too many opening/closing.”

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Posted 11 years ago

“Best tree we've ever had. More than five minutes notice would have been good but no worries.”

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Posted 11 years ago

“Hi, I ordered from you last year and the tree was so much better than the one I received yesterday. However, your customer service was excellent & have arranged a redelivery for me this evening. I will see if there is a marked improvement from the one yesterday, as everyone who saw it were quite shocked by how awful it was.\nbest wishes\nSarah Lowe\n”

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Posted 11 years ago

“The tree was much smaller than I had ordered, half of it ended up in the middle of my road, I have a photo of it, as the mess was not cleared up. The ceiling in my drawing room was made dirty by the top of the tree when it was carried in. When I complained about the size I was told to call the office. Not helpful.”

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Posted 11 years ago

“Tree was delivered on time by very friendly delivery team. Tree is lovely height(a little sparse on foliage at the top)Overall a great Christmas addition to the office. Would definitely use again.”

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Posted 11 years ago

“Nice tree - and the delivery was great as they had to carry up to 4th floor as lift broken!”

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Posted 11 years ago

“They delivery came on time but they simply dropped the trees in the service lift area and no one signed for the trees. Loading bay told them to go to level 8, but they went to other floors instead. They should have called if they were confused.”

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Posted 11 years ago

“Still waiting for delivery!”

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Posted 11 years ago

“Tree was not delivered until 11pm. Hour after final delivery time. The tree could not be secured in Xmas tree stand because no stump was left below bottom branches \nSo we have had the hassle of sawing off lower branches to create stump to allow tree to sit in the stand and drink water as is advised”

Helpful Report

Posted 11 years ago

“Obviously the driver had been given far too many deliveries in 1 day and he couldn't make it to ours in time. He had to come back the next day, luckily we are a company but if I had taken the day off for the delivery I wouldn't have been pleased!”

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Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews