Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impeccable service and a great tree”

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Posted 11 years ago

“Brill - zero hassle delivery, on time & fab tree. Thank you”

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Posted 11 years ago

“great job!”

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Posted 11 years ago

“The delivery was on time and I was contacted on the day by Martin which was great. However when I unwrapped the tree it was huge, much much bigger than last year, with a serious lean to one side. The biggest problem was that the truck was too wide to fit into the Pines and Needles tree stand I bought two years ago meaning I spent my Friday evening attempt to thin the trunk with a saw and chisel! This was not easy as the bark was damp. It was still not possible to fit it fully into the base so it is rather precariously purched instead. Very stressful start to the Christmas decorations!”

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Posted 11 years ago

“Many thanks for the fabulous tree and great service.\nHappy Christmas”

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Posted 11 years ago

“We are very very happy!! A beautiful tree! Excellent Service! Lovely Delivery Boys! Thank You. Xx”

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Posted 11 years ago

“What a really nice guy and very helpful with the stand and tree, many thanks\n\n”

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Posted 11 years ago

“Lovely tree! Thank you.”

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Posted 11 years ago

“Great tree and special thanks to delivery guys. We weren't in when they came, but they called and let us know where they had put it.”

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Posted 11 years ago

“excellent service and nice looking tree, two ladies did an excellent job will be ordering again next year!”

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Posted 11 years ago

“The tree is definetly a great addition to the house but its a little small and sparse at the top.”

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Posted 11 years ago

“Beautiful tree, best ever. \nVery smooth and prompt delivery. Well done”

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Posted 11 years ago

“I have ordered from you for many years. The tree this year is pathetic. Small and stunted. Plus the delivery did not include the ornaments that I ordered. I will not be ordering from you in future.”

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Posted 11 years ago

“Very efficient. Will use you again!”

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Posted 11 years ago

“The tree is great and delivery people helpful but I will not use this service again as there is too big a time slot for me to wait in all day for tree. If ocado can do hourly slots why can't you? They charge less for delivery too”

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Posted 11 years ago

“Very nice tree. Delivery was on time and the guys were very efficient. It is the second year we use Pines and Needles and are very pleased with their products and the service”

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Posted 11 years ago

“Tree is amazing, as expected!!! It arrived at 7.30pm though. They were running behind with their deliveries.”

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Posted 11 years ago

“Order wrong tree, but the delivery team exchange it for right one free of charge! Great Servive!!!”

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Posted 11 years ago

“A great service again. Two friendly delivery guys (Ish and Abdul) both of whom had a big smile despite having 70 trees to deliver yesterday!\n\nLook forward to using you again next year.”

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Posted 11 years ago

“I called on Wednesday to change my delivery date to Thursday and not only was it done, I was gifted with some mistletoe. Sadly, I've forgotten the customer service rep's name, but he was great.”

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Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews