Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so glad that I found pines and needles this year. Last year was an absolute disaster with our tree. Dimo has such a fun spirit to him and made us feel better about taking so much time to decide on a tree. Really gave us great service. Our 10ft tree is plush and so beautiful. We have put it up for a few days now and it still is maintaining its shape and needles. Thank you so much!”

Helpful Report

Posted 4 years ago

“Unfortunately the tree was damaged the middle part broke right off. So no star or fairy. It kept leaning to one side . And for a Norman Fir that is not suppose to shed needles they did on arrival. And when we through it in the back of the car as well, as really could not.use it. Shame. Would i buy again from this company fraid not . I paid £60 odd for this and £30 for delivery . Not worth it to wait for an already damaged tree. So all.in all a xmas tree this year has cost me £145.”

Helpful Report

Posted 4 years ago

Dear Customer, Our real Christmas trees come in all shapes and sizes and due to their natural state we are unable to guarantee freshness. This is why we have our quality guarantee in place: https://www.pinesandneedles.com/pages/fresh-christmas-trees Please do get in touch with the team

Posted 4 years ago

“Dimo was absolutely fantastic. He was so very helpful and friendly! We found the most lovely tree.”

Helpful Report

Posted 4 years ago

“Mark was so helpful and amazing at locating our desired tree and cut the truck to allow it to water”

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Posted 4 years ago

“Great experience and lots of fun choosing our Xmas tree! Big thanks to Highgate Kenwood staff - Kensu, Finn, Kurt, Turner and Frank.”

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Posted 4 years ago

“Brandon! He’s great! Made me laugh! Merry Christmas 🎄🎄🎄 🎅🎅🎅🎅🎁🎁🎁🎁🎁”

Helpful Report

Posted 4 years ago

“I purchased a Christmas tree on Sunday 8th December in Bournemouth and paid for it to be delivered on Monday. It wasn't delivered. 20.00 Monday and no tree. This is going to cause hassle. My advice: Get your tree elsewhere. Pines and Needles and either unreliable or just plain rip off merchants.”

Helpful Report

Posted 4 years ago

“Jess was fantastic, guided us through all the tree types and even pointed us in the direction of the value "special" trees which was exactly my vibe. Thank you jess merry xmas”

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Posted 4 years ago

“Lovely 9ft tree in Chiswick, ably helped by Jim, thanks”

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Posted 4 years ago

“A well rounded tree”

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Posted 4 years ago

“Picked up a great tree on Saturday. Very good selection from the site near us (Maida Vale). Aiden helped a lot with advice re needles staying on the tree vs aromatic trees.”

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Posted 4 years ago

“Sam was super helpful & good tips for tree after care too! 😊”

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Posted 4 years ago

“Anya was very polite and friendly today at Wendover Woods Best regards”

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Posted 4 years ago

“Thanks to Frank at Kenwood House - lovely tree!”

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Posted 4 years ago

“Lucas was amazing with the tree selection and extras at Wendover woods”

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Posted 4 years ago

“We've been buying our tree from Pines and Needles Notting Hill for many years and it never disappoints. Yany always remembers us and makes sure we find a tree that we'll love. This year is no exception. Thanks Yany!🎄”

Helpful Report

Posted 4 years ago

“Got a perfect tree from Frank and Turner up at Kenwood. They were very helpful and we looked at pretty much every tree they had.”

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Posted 4 years ago

“we never received our lights despite the delivery driver saying he would bring them the following day, and I called and left a voicemail and never heard anything.”

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Posted 4 years ago

“Brandon and the team at the Chiswiick location did a great job in helping our family selected a tree this year. They were more than happy to pull out multiple trees to show us options. Highly recommend Pines and Needles.”

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Posted 4 years ago

“Lovely atmosphere, huge choice and great service. We will be getting our tree from here from now on. Thanks especially to Kurt at Kenwood House, for patiently showing us about 10 different trees so that we could agree on the perfect one for our family! Merry Christmas!”

Helpful Report

Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews